02 3820 4518 - 0238204518: OSHC Health Insurance Impersonation Scam

• Scam
• Uncertain

02 3820 4518 (0238204518): Robocall impersonating OSHC health insurance demanding account updates. Contributors report recorded message with language options.

OSHC Health Insurance Impersonation Reports for 02 3820 4518

One contributor has reported a scam call from 02 3820 4518 (also written as 0238204518) impersonating OSHC health insurance. The call used a robocall with a recorded message requesting urgent account updates, despite the recipient not holding OSHC coverage. This type of impersonation exploits the familiarity of legitimate health insurance providers to create false urgency and pressure targets into providing personal or financial information.

The NSW-based number 0238204518 operates as a local service and appears designed to appear legitimate while delivering fraudulent requests. The impersonation tactic combined with automated messaging is a common strategy used to process large volumes of potential victims quickly.

What the Robocall from 02 3820 4518 Says

The recorded message from 02 3820 4518 demands that recipients update their OSHC health insurance details online immediately. The message includes language options, prompting callers to press one for English and two for Chinese, a technique designed to appear professional and increase perceived legitimacy.

One contributor received the voicemail stating they needed to update their OSHC health insurance, even though they did not have OSHC coverage. This mismatch is a red flag indicating the scammer is using generic messaging or has obtained incomplete data about targets. The demand for immediate action combined with the recorded format removes any opportunity for the recipient to ask clarifying questions or verify the caller's identity.

Report Details and Timing

The scam call to 02 3820 4518 was received via voicemail in mid-May 2026, with a second unrelated missed call from the same number shortly before. The contributor who received the OSHC impersonation voicemail immediately recognised the inconsistency with their actual insurance coverage and did not engage with the message.

The use of a recorded robocall allows scammers to deploy the same message to hundreds of numbers simultaneously without manual interaction, reducing detection risk. The language selection feature suggests targeting of both English and Mandarin-speaking Australians, indicating a potentially broader campaign.

What to Do If You Receive a Call from 02 3820 4518

If 02 3820 4518 calls you:

• Do not: Press any numbers to select a language, return the call, or provide any personal or financial information
• Do: Let the call go to voicemail, listen to any message without responding, and then block the number immediately
• Do: Verify any insurance or financial claims by contacting your provider directly using a number from your official documents or their verified website, never using contact details provided by the caller
• Do: Be sceptical of urgent demands to update account information, especially for services you don't have or don't recognise

What to Do If You Receive an SMS from 02 3820 4518

If you receive an SMS from 0238204518:

• Do not: Click any links, reply to the message, or provide any information requested
• Do: Forward the SMS to 0429 999 888 (ACMA spam reporting number) and delete the message
• Do: Block the number in your phone settings to prevent future contact

How to Report 02 3820 4518

If you have received a call or message from 02 3820 4518 (0238204518), report it to Australian authorities:

• Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au for phone scams and robocalls
• Report to Scamwatch at scamwatch.gov.au with details of the call, timing, and what was claimed
• If financial information was compromised, report to ReportCyber at cyber.gov.au
• Share your experience on Reverseau to help other Australians identify this number and protect themselves from the same scam

Frequently Asked Questions