- Scam
Caller impersonating Telstra IT department claiming to investigate IP issues on 03 9003 1163 (0390031163). One scam report flagged.
Telstra Impersonation Reports for 03 9003 1163
A contributor has reported receiving a call from 03 9003 1163 (also written as 0390031163) where the caller claimed to be from Telstra's IT department. The caller stated they were investigating IP-related issues, a common opening used in tech support impersonation scams targeting Australian households and businesses.
This type of impersonation targeting Telstra customers is particularly effective because it leverages trust in a well-known Australian telecommunications provider. The caller's claim about IP issues creates a sense of urgency and technical legitimacy, making it harder for recipients to immediately recognise the deception.
What Callers from 03 9003 1163 Claim
The contributor who answered the call from 0390031163 reported that the caller identified themselves as being from Telstra's IT department and claimed to be investigating IP-related problems. This phrasing is designed to sound credible and authoritative, playing on the technical concerns many Australians have about their internet security and connectivity.
Tech support impersonation scams typically escalate by requesting remote access to devices, asking for sensitive account information, or directing victims to make urgent payments to "resolve" the issue. The initial contact from 03 9003 1163 appears to be testing whether the recipient would engage with this line of inquiry.
What to Do If You Receive a Call from 03 9003 1163
If 03 9003 1163 calls you claiming to be from Telstra or any IT department:
- Do not: Grant remote access to your computer or device, share your Telstra account details, or provide payment information
- Do: Hang up immediately and contact Telstra directly using the phone number on your bill or the official Telstra website
- Do: Never call back numbers provided by the caller - always use verified contact details
- Do: Block 0390031163 on your phone to prevent future calls from this number
Legitimate Telstra support will never cold-call you about IP issues without you initiating contact first. If you have genuine connectivity concerns, contact Telstra directly through verified channels.
How to Report 03 9003 1163
If you receive a scam call from 03 9003 1163 or 0390031163, you can report it to Australian authorities:
- Report to Scamwatch at scamwatch.gov.au - provide the phone number, date, and what the caller claimed
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for illegal telemarketing or impersonation
- File a report on Reverseau to contribute to our community database and help other Australians identify this number
- If you provided any personal information, contact Telstra directly to alert them and monitor your account for suspicious activity
Help others by sharing your experience with (03) 9003 1163!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called claiming to be Telstra IT department investigating IP issues
Help others by sharing your experience with (03) 9003 1163!
WRITE A REVIEWFrequently Asked Questions
Is 03 9003 1163 actually calling from Telstra?
No. A contributor reported that 03 9003 1163 falsely claimed to be from Telstra's IT department. Legitimate Telstra support will not cold-call you about IP issues. Always verify by hanging up and calling Telstra's official number from your bill.
What should I do if I already gave information to the caller from 0390031163?
Contact Telstra immediately on 133 2200 (their official support line) to report the scam and check if your account has been compromised. If you shared passwords, change them. Monitor your account and bank statements for unauthorised activity.
Why do scammers impersonate Telstra?
Telstra is Australia's largest telecommunications provider, so impersonating them sounds credible to most people. Scammers use this trust to trick victims into granting remote access or sharing sensitive information. The call from 03 9003 1163 is an example of this tactic.
Can I block 0390031163 on my phone?
Yes. Most Australian phones allow you to block numbers in your settings or contacts app. After blocking 0390031163, you won't receive further calls from this number. You can also report the number to your phone provider.
How do I know if a Telstra call is real?
If someone calls claiming to be from Telstra about an IP issue, hang up and call Telstra directly on 133 2200 or the number printed on your latest bill. Never use a phone number the caller provides. Real Telstra support will have your account details already.
Where can I report the call from 03 9003 1163?
Report 03 9003 1163 to Scamwatch (scamwatch.gov.au), the ACMA (acma.gov.au), and contribute your report on Reverseau. Include the date, time, and exactly what the caller claimed. This helps protect other Australians from 0390031163.