- Scam
Community reports for 03 8747 3948 (0387473948): Robocall impersonating overseas student health coverage provider, requesting to press 1 for English or 2 for Chinese.
Overseas Student Health Insurance Robocall Scam for 03 8747 3948
Two contributors have reported calls from 03 8747 3948 (also written as 0387473948) impersonating an overseas student health insurance provider. The calls use automated robocall technology to deliver a recorded message claiming that health coverage information requires urgent updating. Contributors received messages stating: "Hello, overseas students' health coverage has not yet updated your health information. Please contact our customer service for updates." The message then instructs callers to press 1 for English or 2 for Chinese.
This targeting of overseas students is a significant red flag. Scammers exploit the fact that international students are often unfamiliar with Australian systems, may have language barriers, and are vulnerable to authority-based impersonation. The use of language selection (English or Chinese) suggests the scammer is specifically targeting international students from China and other non-English speaking countries.
What Callers from 03 8747 3948 Do
The recorded message from 0387473948 follows a classic scam structure: create urgency around a legitimate service (overseas student health insurance), claim information is missing or outdated, and pressure the recipient to press a number to "resolve" the issue. Once a recipient presses 1 or 2, they are likely routed to a live operator who can then gather personal information, banking details, or convince them to pay fees.
One contributor received the call as a voicemail. Another answered the live call and confirmed the same automated message about overseas students' health coverage not being updated. The consistency across both reports suggests this is an active, targeted campaign using the number 03 8747 3948 to impersonate legitimate student health insurance services.
Report Patterns and Timing
Both reports were logged within a 24-hour period (31 March to 1 April 2026), indicating active calling. One report came through voicemail (suggesting the caller did not connect), while the other was answered directly. The rapid succession of reports about 0387473948 suggests the scammer is making multiple attempts, likely using automated dialling to increase contact rates.
The robocall nature of the scam allows the fraudster to make hundreds of calls in a short timeframe at minimal cost. Victoria-based contributors have flagged this number, and given the international student targeting, callers from other states may also be affected.
What to Do If You Receive a Call from 03 8747 3948
If 03 8747 3948 calls you:
- Do not: Press any number in response to the recorded message, provide personal information, or call back the number
- Do not: Follow instructions to verify health information or bank details over the phone
- Do: Hang up immediately when you hear the recorded message
- Do: Block 0387473948 on your phone to prevent future calls
- Do: Let the call go to voicemail - legitimate organisations do not use robocalls to request urgent information updates
- Do: If you are an overseas student with genuine health insurance, contact your provider directly using the phone number on your insurance documents (never use a number from an unexpected call)
What to Do If You Receive an SMS from 03 8747 3948
While current reports mention calls only, scammers sometimes follow robocalls with SMS messages. If you receive an SMS from 0387473948:
- Do not: Click any links or reply to the message
- Do not: Call any number provided in the SMS
- Do: Report the SMS as spam by forwarding it to 0429 999 888 (ACMA Spam Report)
- Do: Delete the message immediately
How to Report 03 8747 3948
If you have received calls from 03 8747 3948 or 0387473948, report the scam to:
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report robocalls and spam calls
- Scamwatch: scamwatch.gov.au - Report the scam attempt with details of what the caller claimed
- ReportCyber: cyber.gov.au - If you provided any personal information or banking details
- Local police: If you suffered financial loss, file a report at your local police station
- Reverseau: Help protect other Australians by contributing your experience with 03 8747 3948 to our community database
Overseas students should also contact their actual health insurance provider directly (using the number on their documents) to confirm they are not enrolled in unauthorised services.
Help others by sharing your experience with (03) 8747 3948!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Hello, overseas students' health coverage has not yet updated your health information. Please contact our customer service for updates. For English, please press one, For Chinese please press two.
Recorded message about overseas students' health coverage not updated, asking to press 1 for English or 2 for Chinese
Help others by sharing your experience with (03) 8747 3948!
WRITE A REVIEWFrequently Asked Questions
Is 03 8747 3948 a real overseas student health insurance company?
No. Community reports about 0387473948 indicate this is a scam using a robocall to impersonate a health insurance provider. Legitimate health insurers do not contact you via unexpected robocalls asking you to press numbers or provide information. If you hold overseas student health insurance, contact your provider directly using the phone number on your policy documents or their official website - never respond to unsolicited calls claiming to be from your insurer.
What happens if I press 1 or 2 when the message from 03 8747 3948 plays?
If you press 1 for English or 2 for Chinese in response to the recorded message from 0387473948, you will likely be connected to a scammer posing as a customer service representative. They may then ask for personal information (name, student ID, passport number), bank account details, or credit card information, claiming it is needed to update your health coverage. This information will be used for identity theft or fraud. Hang up instead of pressing any numbers.
Why are scammers targeting overseas students with calls from 03 8747 3948?
Overseas students are often targeted by scammers because they may be unfamiliar with Australian services and regulations, may have language barriers, and are more likely to trust authority-based impersonation. The recorded message from 0387473948 specifically offers language options (English and Chinese) to reach international students. Scammers know students are often stressed about compliance with visa requirements, making them more likely to respond to claims about outdated information.
How can I verify if my overseas student health insurance is legitimate?
Do not rely on unsolicited calls from 03 8747 3948 or similar numbers. Instead, log into your insurance provider's official website directly (type the website address yourself, do not use links from unexpected calls) or call the phone number listed on your insurance documents or your university's international student office. Never provide personal or banking information over the phone in response to an unexpected call, even if it sounds official.
Should I report the call from 0387473948 if I didn't provide any information?
Yes. Even if you hung up immediately or did not engage with the scammer at 0387473948, you should report the call to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au). Community reports help identify active scam campaigns and protect other Australians. You can also contribute your experience on Reverseau to help others recognise this number as a known scam.
Can I block 03 8747 3948 on my phone?
Yes. Most phones allow you to block numbers directly. On iPhone, open the call details for 0387473948 and select "Block this Caller". On Android, find the call in your history, tap and hold it, and select "Block". After blocking 03 8747 3948, future calls from this number will go directly to voicemail. You can also contact your phone provider to block the number at the network level if calls persist.