02 3820 4513 - 0238204513: Health Insurance Impersonation Scam

• Scam

02 3820 4513 (0238204513): Community reports describe automated health insurance impersonation scam with bilingual voicemails requesting contact details updates.

Health Insurance Impersonation Reports for 02 3820 4513

Three contributors have reported scam calls from 02 3820 4513 (also written as 0238204513) impersonating a health insurance provider. The scam uses automated voicemails delivered in both English and Chinese, creating an illusion of legitimacy by offering language options. What makes these calls particularly deceptive is that contributors received messages claiming issues with health cover they don't actually hold with the impersonated company.

The caller from 02 3820 4513 requests recipients update their contact details through an online portal, a common technique used to capture personal information or direct victims to phishing websites. Contributors noted the bilingual approach appears designed to target a wider demographic, particularly those more comfortable communicating in Chinese.

What Callers from 02 3820 4513 Claim

The automated message from 0238204513 states something is wrong with the recipient's health cover and instructs them to go online to update contact details. The message repeats in both English and Chinese, lending a veneer of professionalism. One contributor received the message twice within days, suggesting the scammer may have multiple contact numbers or batch-dialled the same list.

The critical red flag is that recipients reporting calls from 02 3820 4513 did not have active policies with the impersonated health insurance company. This indicates the scammer is casting a wide net, hoping some recipients will mistakenly think they have coverage they've forgotten about, or will panic and click the link without verifying.

Call Patterns and Timing

All three reports of 0238204513 came through voicemail or as answered calls with automated messages, indicating a robocall system. One contributor described the call as an automated message, while others received voicemail messages left behind. The calls appear concentrated within a short timeframe, with reports submitted in late May 2026, suggesting an active campaign targeting this number pool during that period.

The use of recorded messages rather than live callers is typical of high-volume scam operations. Contributors noted they could block and report immediately upon recognising the impersonation, but the fact that 02 3820 4513 reached multiple people indicates the number has already been used across a distribution list before being reported.

What to Do If You Receive a Call from 02 3820 4513

If 02 3820 4513 calls you:

• Do not: Click any links in voicemails, return the call, or provide personal information
• Do: Let it go to voicemail, hang up immediately if you answer, and block the number
• Verify independently: Contact your actual health insurance provider directly using the phone number on your policy documents or their official website - never use contact details from the call or message
• Note the details: Save the voicemail or screenshot the message before deleting it, as this helps with reporting

How to Report 02 3820 4513

If you've received a call from 02 3820 4513, report it through these Australian resources:

• Scamwatch: Report the impersonation attempt at scamwatch.gov.au - include the exact message content and timing
• ACMA: Lodge a complaint about the robocall at acma.gov.au to help track scam number patterns
• ReportCyber: If you clicked any links or suspect data compromise, report to cyber.gov.au
• Do Not Call Register: Check donotcall.gov.au to lodge a complaint about unsolicited calls
• Reverseau: Report your experience with 0238204513 to help other Australians identify this number and protect the community

Frequently Asked Questions