- Scam
- Suspicious
Community reports for 02 4092 8697 (0240928697) describe callers impersonating NIB health insurance, using repeated calls and recorded messages to extract personal information.
Health Insurance Impersonation Reports for 02 4092 8697
Two contributors have reported suspicious activity from 02 4092 8697 (also written as 0240928697) involving callers claiming to represent NIB health insurance. Both reports describe attempts to extract personal information through impersonation tactics. One contributor answered a call from 0240928697 where the caller used an accent and claimed to be from a health insurer, while another received repeated calls from 02 4092 8697 using recorded messages designed to prompt callback responses.
The allocation data shows 02 4092 8697 is a local NSW service provided by Symbio Networks Pty Ltd, which gives the impersonation attempts added credibility on initial caller ID display. This legitimacy disguise appears deliberate, as both reports specifically highlight the false health insurer claim as the core deception tactic.
What Callers from 02 4092 8697 Are Claiming
Contributors report that callers from 02 4092 8697 claim affiliation with NIB health insurance. One report describes a caller with an accent fishing for personal information after establishing this false identity. Another contributor noted the caller attempted to gain information by representing themselves as NIB staff.
The repeated-call pattern documented in one report about 0240928697 suggests an automated or coordinated campaign. Rather than a single opportunistic call, the contributor experienced multiple contact attempts, indicating systematic targeting. The use of recorded messages to trigger callbacks represents a callback-lure tactic designed to make the recipient initiate contact, which can feel less suspicious than unsolicited incoming calls.
Call Patterns and Timing
The two reports spanning from March through April reveal ongoing activity from this number. One recent report (11 April) involved a live caller, while an earlier report (10 March) mentioned robocall-recorded-message activity with repeated attempts. The time-window notation of 'today' on the March report suggests concentrated calling activity within a single period.
The shift from recorded messages to live callers in more recent reports from 02 4092 8697 indicates the campaign may be adapting its approach. This pattern of escalation from automated to personal contact is typical of organised impersonation efforts targeting health insurance account holders.
What to Do If You Receive a Call from 02 4092 8697
If 02 4092 8697 calls you:
- Do not: Provide personal information, account numbers, or Medicare details; confirm any private health insurance status; return missed calls to this number; engage with recorded message prompts asking you to press buttons or speak to verify information
- Do: Hang up immediately if the caller claims to be from your health insurer; contact your actual health insurer using the phone number on your policy documents or their official website; let unknown calls go to voicemail; block the number if calls repeat
- Verify independently: If you're uncertain about a health insurance communication, call your provider directly using a number you find yourself (not one provided by the caller)
What to Do If You Receive a Recorded Message from 02 4092 8697
Robocall-recorded-message tactics are designed to manipulate you into calling back. If you receive an automated message from 0240928697:
- Do not: Press buttons, say words to trigger options, or call the number back; follow instructions to 'confirm your details' or 'verify your account'
- Do: Hang up without interacting; block the number immediately; note the time and date for your report; if genuinely concerned about a health insurance matter, contact your provider directly using official channels
How to Report 02 4092 8697
Report this number and your experience to Australian authorities:
- ACMA (Australian Communications and Media Authority): Report the call at acma.gov.au - provide details of the impersonation claim and any recorded message content
- Scamwatch: Lodge a report at scamwatch.gov.au with specifics about the health insurer impersonation and any information the caller requested
- Your health insurer: Contact NIB or your actual provider directly to report the impersonation using their number; this helps them track fraudulent activity
- Reverseau: Contribute your experience here to help other Australians identify this number and protect their personal information
Help others by sharing your experience with (02) 4092 8697!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Caller with an accent claiming to be from a health insurer, fishing for information
Asian sounding scammer attempting to gain info. Said they were representing NIB health insurance.
Help others by sharing your experience with (02) 4092 8697!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer impersonate a health insurer like NIB?
Health insurance accounts contain valuable personal and financial information. Contributors reporting 02 4092 8697 indicate callers were fishing for details that could enable identity theft, fraud, or account takeover. NIB is a major Australian insurer, making it a credible-sounding impersonation target. Once a caller from 0240928697 establishes false trust, they can request policy numbers, Medicare details, payment information, or personal identification data.
Is 02 4092 8697 a real NIB phone number?
No. While 02 4092 8697 appears as a legitimate NSW local number on caller ID (allocated to Symbio Networks Pty Ltd), it is not an official NIB contact number. This is part of the impersonation tactic - the genuine local number format makes the false claim more believable. If you need to contact NIB, use the number on your policy documents or their official website, not a number from an incoming call.
What should I do if I already gave information to 02 4092 8697?
Contact your health insurer immediately using an official number (not one the caller provided) and report the fraudulent call. Tell them what information you shared - policy number, personal details, payment information, or Medicare details. Ask them to monitor your account for suspicious activity. If you provided banking information, contact your bank directly to flag potential fraud. Monitor your accounts closely for unauthorised transactions and consider placing a fraud alert with credit agencies if sensitive identification details were shared.
Why is 0240928697 using repeated calls and recorded messages?
Recorded messages and repeated calls from 02 4092 8697 serve multiple purposes for scammers. Robocalls are cheaper to deploy at scale, and recorded prompts trigger automatic callback responses - when you dial the number back, you're initiating contact, which feels less suspicious to you and may bypass some phone protections. The repeated-calls tactic is designed to increase the chance you'll eventually answer or engage. Contributors who received multiple attempts from this number were likely flagged in a list for persistence.
What personal information are health insurer impersonators typically after?
Based on reports of 02 4092 8697, callers target information including policy numbers, Medicare details, personal identification, date of birth, address, payment methods, and banking details. Some may claim to need this to 'verify your account' or 'process a claim.' None of this justifies sharing information with an incoming caller. Legitimate insurers contact you proactively only in specific circumstances and never request sensitive details via unsolicited calls.
How can I protect myself from impersonation calls like those from 02 4092 8697?
Never provide personal or financial information to callers, even if they claim to represent your health insurer. If 0240928697 or any number calls claiming to be your provider, hang up and call your insurer directly using the number on your policy. Enable call filtering on your phone (iPhone and Android both offer this), block numbers after repeated calls, and register with the Do Not Call Register at donotcall.gov.au to reduce unsolicited contact. Report every suspicious call to ACMA and Scamwatch to help build evidence against coordinated campaigns.