- Scam
Community report for 0421 199 120 (0421199120): Impersonation scam using FaceTime video calls. One contributor warns of attempted deception tactics.
Impersonation Scam Reports for 0421 199 120
One contributor has reported receiving a deceptive video call via FaceTime from 0421 199 120 (also written as 0421199120). The caller attempted impersonation tactics through the FaceTime platform, using video to increase credibility and manipulate the recipient into lowering their guard.
This report is significant because FaceTime-based impersonation represents an evolving scam method. The use of video call technology makes the deception more convincing than voice-only calls, as recipients may see a face on screen and assume legitimacy. The contributor's alert suggests the caller from 0421199120 was specifically trying to trick them through this video medium.
What Callers from 0421 199 120 Do
The contributor reported that the caller used FaceTime video to attempt impersonation. This tactic leverages the visual element to create false trust. Rather than a standard voice call, the scammer initiates contact through FaceTime, which can display a video feed that may be pre-recorded, spoofed, or borrowed footage designed to appear legitimate.
The contributor's description of being targeted by 0421 199 120 indicates the caller was attempting to deceive them into believing they were someone else, possibly a trusted contact, financial institution representative, or government official. The use of video rather than phone call suggests the scammer is relying on visual manipulation to overcome scepticism.
Report Details and Timeline
The report about 0421 199 120 came in via an answered call channel, meaning the recipient engaged with the caller before recognising the deception. This is a single community report, documented in November 2025. The number is registered to Optus Mobile.
FaceTime-based impersonation is less commonly reported than standard voice scams, which may indicate this is an emerging or less widespread tactic, or that many recipients do not report video call scams.
What to Do If You Receive a FaceTime Call from 0421 199 120
If 0421 199 120 or 0421199120 contacts you via FaceTime or any other platform:
- Do not: Answer if the number is unknown, assume the video feed proves legitimacy, share personal or financial information, or click any links the caller sends
- Do: Let the call go to voicemail, hang up immediately if something feels off, block the number in your FaceTime settings, and verify any urgent claims independently by calling the official organisation directly using a number from their verified website
- Remember: Video feeds can be recorded, deepfaked, or spoofed. A video call does not guarantee the caller is who they claim to be
What to Do If You Receive a Call from 0421 199 120
If 0421 199 120 contacts you by phone (call or SMS):
- Do not: Answer calls from unknown numbers, return missed calls to this number, provide personal details, or confirm your identity if the caller asks for it
- Do: Let unknown calls ring through to voicemail, block the number on your phone, and report the call to Australian authorities
- If claiming to be from government or financial services: Hang up and call the official organisation directly using the number on their website or your statement, never using a number provided by the caller
How to Report 0421 199 120
If you receive a scam call or FaceTime video call from 0421 199 120 (0421199120), you can report it to:
- Scamwatch: scamwatch.gov.au - Report impersonation scams and get advice on how to protect yourself
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report the number for investigation if it violates telecommunications laws
- ReportCyber: cyber.gov.au - If the scam involved online deception or data theft
- Your phone provider (Optus): Contact Optus Mobile directly to report the number and request blocking
- Reverseau: Add your own report about 0421 199 120 to help other Australians identify this number and stay safe
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer use FaceTime instead of a regular phone call to contact 0421 199 120?
Video calls create a false sense of trust because recipients assume seeing a face proves the caller's identity. Scammers use FaceTime and similar platforms to manipulate people into believing impersonation claims. The contributor who reported 0421199120 encountered this exact tactic. Video can be pre-recorded, spoofed, or stolen, but many people don't realise this and lower their guard when they see a face on screen.
Is 0421 199 120 definitely a scam number?
One community report has flagged 0421 199 120 (0421199120) for impersonation via FaceTime video. This is a single report, so it represents one contributor's experience. You should treat calls from this number cautiously, but it's worth noting that phone numbers can be spoofed by scammers, so the actual Optus Mobile number may not belong to the person claiming to call you.
Can I trust a video call from someone claiming to be from my bank or the ATO?
No. Video calls can be faked using deepfake technology, pre-recorded footage, or stolen video. If someone contacts you via FaceTime or another video platform claiming to be from your bank, the ATO, or government agency, hang up and call the organisation directly using the number on your bank statement or their official website. Never use a phone number provided by the caller. The contributor who reported 0421 199 120 learned this lesson when the FaceTime caller tried to trick them.
What should I do if I already answered a FaceTime call from 0421 199 120?
If you answered and gave any personal, banking, or identification details to a caller from 0421 199 120 (0421199120), contact your bank and relevant authorities immediately. If you shared passwords, login details, or credit card information, change your passwords and monitor your accounts for unauthorised activity. Report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). Block the number in FaceTime settings and on your phone.
How do I block FaceTime calls from 0421 199 120?
If you know the phone number 0421 199 120 (0421199120) or the FaceTime account used, open FaceTime on your iPhone or Mac, find the contact or recent call from that number, tap the info icon, and select 'Block this Caller'. On Android, use your default calling app to block the number. You should also report the number to your phone provider (Optus Mobile in this case) and to Scamwatch.
Should I report this number to Optus since it's registered to them?
Yes. Contact Optus Mobile and report 0421 199 120 (0421199120) as being used for scam impersonation via FaceTime. However, remember that phone numbers can be spoofed, so the real Optus customer may not be the scammer. Optus can investigate and take action against the account holder. Also report to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so the number is flagged in the community database.