- Scam
Community reports for 03 9962 4381 (0399624381) describe aggressive callers demanding computer access with abusive behaviour when questioned.
Remote Access Tech Support Scam Reports for 03 9962 4381
Two contributors have reported receiving calls from 03 9962 4381 (also written as 0399624381) from what appears to be an overseas call centre. The callers attempted to gain remote access to the recipient's computer, a common tactic used in tech support scams. When questioned about their location and intentions, both reports describe the caller becoming verbally abusive rather than providing legitimate answers.
The aggressive response to questioning is a significant red flag. Legitimate tech support representatives from established companies will calmly provide their company name, location, and reason for calling. The behaviour reported from 0399624381 - yelling, swearing, and name-calling when challenged - is characteristic of scammers who know they're operating dishonestly and resort to intimidation when their cover is questioned.
What Callers from 03 9962 4381 Attempt
Both contributors report that the caller from 03 9962 4381 requested remote access to their computer. This is a critical detail because remote access scams can lead to identity theft, financial fraud, or installation of malware. The scammers may claim your computer has a virus, security problem, or software issue requiring immediate technical intervention.
When challenged directly about their location and true intentions, the caller responded with aggression rather than explanation. One contributor specifically noted the caller was "definitely from an overseas call centre," suggesting a non-Australian accent or background noise typical of call centre operations in countries like India or the Philippines where such scams are commonly based.
Report Patterns
Both reports of 0399624381 come from calls the recipient answered, indicating the scammers are making outbound calls rather than responding to opt-ins. The consistency between the two reports - same aggressive behaviour, same request for remote access, same overseas origin - suggests this number may be used by the same scam operation or coordinated team.
What to Do If You Receive a Call from 03 9962 4381
If 03 9962 4381 calls you:
- Do not: Grant remote access to your computer, provide personal information, or stay on the line with an aggressive caller
- Do: Hang up immediately, block the number, and report the call to ACMA
- Verify independently: If the caller claims to represent a company (Microsoft, Apple, your bank), hang up and call that company directly using a number from their official website - never use a number the caller provides
- Remember: Legitimate tech support will never cold-call asking for remote access; they respond to support requests you initiate
How to Report 03 9962 4381
Report calls from 03 9962 4381 and 0399624381 to the following Australian authorities:
- ACMA (Australian Communications and Media Authority): Report illegal calls and scams at acma.gov.au or call 1300 850 152
- Scamwatch: Report the scam details at scamwatch.gov.au - this helps track scam patterns and warn other Australians
- ReportCyber: If the scammer accessed your computer or attempted to install software, report to cyber.gov.au
- Reverseau: Contribute your experience with 03 9962 4381 to help other Australians identify this number
Help others by sharing your experience with (03) 9962 4381!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
This caller was very rude when I asked where she was located and if she was trying to get access to my computer. In fact she started yelling at me, swearing and name calling. This caller was definitely from an overseas call centre.
This caller was very rude when I asked where she was located and if she was trying to get access to my computer. In fact she started yelling at me, swearing and name calling. This caller was definitely from an overseas call centre.
Help others by sharing your experience with (03) 9962 4381!
WRITE A REVIEWFrequently Asked Questions
Why did the caller from 03 9962 4381 become abusive when I asked questions?
Scammers operating remote access schemes rely on pressure and urgency to succeed. When you asked where the caller was located and challenged their intentions, you exposed the deception. Rather than provide credible answers, the caller from 0399624381 resorted to aggression and insults - a sign they knew they couldn't legitimately answer your questions. This behaviour is a major warning sign and reason to hang up immediately.
What could happen if I had granted remote access to the caller from 03 9962 4381?
Granting remote access to 03 9962 4381 could allow the scammer to steal your personal files, banking credentials, email accounts, and install malware or spyware on your computer. They could also lock you out of your own system and demand payment to restore access (ransomware). Once they have remote access, they can cause significant financial and identity theft damage. This is why refusing access and hanging up is critical.
How do I know if a call about computer problems is legitimate?
Legitimate tech support does not make unsolicited cold calls about computer problems. If Microsoft, Apple, or your bank needed to reach you about security, they would send official notifications through your existing account or official channels - not call you out of the blue. If you receive a call from 03 9962 4381 or similar claiming to be tech support, hang up and independently contact the company using their official website phone number.
Should I block 03 9962 4381 or 0399624381?
Yes, block 03 9962 4381 immediately in your phone's settings or through your phone provider. Also mark it as spam/scam. However, scammers often rotate phone numbers, so blocking 0399624381 alone may not prevent future calls. Report the number to ACMA and Scamwatch to help authorities track these operations. If calls persist from similar numbers, contact your phone provider about call filtering options.
What information did the caller from 0399624381 need to cause damage?
The caller from 03 9962 4381 primarily wanted remote access to your computer, which is sufficient to cause significant harm without needing your passwords or personal details initially. Remote access allows them to extract sensitive information, install malware, or commit fraud directly from your system. This is why the request itself - regardless of what information they claimed to already have - is the critical moment to refuse and hang up.
Why are overseas call centres making these calls to Australian numbers?
Scammers operate from overseas because they have fewer legal consequences and can serve multiple countries from centralised locations. Calls to 03 9962 4381 appear to originate from an overseas centre, likely targeting English-speaking countries including Australia. The lack of accountability in their home country, combined with the difficulty Australian authorities face in prosecuting overseas criminals, makes this a profitable operation for them. Reporting to ACMA and Scamwatch helps authorities identify patterns and work with international partners.