- Scam
Community reports for 04 1100 3020 (0411003020): Callers impersonating Visa/Mastercard claiming fraudulent charges, requesting card details and personal information.
Visa and Mastercard Impersonation Reports for 04 1100 3020
Two contributors have reported scam calls from 04 1100 3020 (also written as 0411003020) where callers falsely claimed to represent Visa or Mastercard. Both reports describe the same pattern: the caller alleges fraudulent transactions on the recipient's account and attempts to extract sensitive card and banking information. The callers demonstrated partial knowledge of the contributors' details, knowing their names but lacking full card numbers or banking information, suggesting possible access to incomplete customer data.
What Callers from 04 1100 3020 Claim
Contributors receiving calls from 0411003020 report callers stating there were unauthorised charges on their accounts. One contributor noted the caller mentioned fraudulent transactions linked to eBay, while another reported generic references to fraudulent activity without specific merchants named.
The callers from 04 1100 3020 employed a high-pressure approach, refusing to allow contributors to speak and pushing for immediate responses. Despite claiming to represent the card issuer, callers could not provide full card numbers or identify which bank issued the card-information legitimate Visa or Mastercard representatives would have access to. One contributor reported the caller only knew that their card number started with 4, yet continued demanding additional personal and financial details.
Report Patterns and Timing
Both calls came through answered channels during different times on consecutive days (12 January and 11 January 2026), arriving on a mobile number registered to an Optus account. The persistence of similar calls within 24 hours suggests either repeated targeting of the same individual or coordinated dialling of multiple numbers using the same script. Neither contributor reported ongoing calls from 0411003020 after their initial interaction, though the aggressive and pushy behaviour during the first contact suggests the caller was attempting to pressure immediate compliance.
What to Do If You Receive a Call from 04 1100 3020
If 04 1100 3020 calls you:
- Do not: Confirm or provide your full card number, bank details, CVV, expiry date, or any personal information. Do not stay on the line if the caller becomes aggressive or refuses to let you speak.
- Do: Hang up immediately. Legitimate card issuers will never call unsolicited asking for card details.
- Do: Contact your bank directly using the number on the back of your card or your bank's official website to verify whether any fraudulent charges actually exist.
- Do: Block 0411003020 on your phone to prevent future calls from this number.
How to Report 04 1100 3020
Report this scam to the following Australian authorities:
- Scamwatch: scamwatch.gov.au - provides scam reporting and education resources
- ACMA (Australian Communications and Media Authority): acma.gov.au - investigate telecommunications-based scams and can action numbers
- ReportCyber: cyber.gov.au - for cybercrime and online fraud reports
- Your bank or card issuer: Call the number on your statement or official website to report the fraudulent call and verify your account security
- Reverseau: Contribute your experience with 04 1100 3020 to help other Australians identify this scam number
Help others by sharing your experience with 0411 003 020!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Scam saying from Visa or Mastercard re a fraudulent transaction. Had name but Said couldn't give out my card number or bank that issued the card.
Claimed to be from Visa or MasterCard about fraudulent charges on eBay. said there were two charges but only had my name right. didn't know the full card number, just that it started with 4. pushy and wouldn't let me speak properly
Help others by sharing your experience with 0411 003 020!
WRITE A REVIEWFrequently Asked Questions
Should I give my card details if a caller from 04 1100 3020 says they're from Visa or Mastercard?
No, absolutely not. Legitimate card issuers never call unsolicited asking for full card numbers, CVV, or expiry dates. If you're concerned about your account, hang up and contact your bank directly using the number on your card or their official website. The callers from 0411003020 could not provide basic information legitimate representatives would have, confirming the calls are fraudulent.
What should I do if 04 1100 3020 calls me about eBay charges?
Hang up immediately and do not engage further. One contributor received this exact claim about eBay charges from 04 1100 3020. Instead, log into your eBay account directly to check your transaction history, or contact eBay's official support. Scammers often use well-known merchants to create credibility-the call from 0411003020 was still a scam despite referencing a real platform.
Why did the caller from 0411003020 know my name but not my full card details?
Scammers often purchase or access partial customer information from data breaches or online sources. Knowing your name makes the call feel legitimate and increases the chance you'll engage. However, genuine card issuers have complete information in their systems. The fact that callers from 04 1100 3020 could only reference a partial card number starting with 4 while still requesting full details is a clear red flag the call is fraudulent.
The caller from 04 1100 3020 was very pushy and wouldn't let me speak-is that normal?
No. Aggressive behaviour and refusing to let you speak are classic scam tactics designed to prevent you from verifying the call or asking protective questions. Legitimate financial institutions are patient and professional. Contributors who received calls from 0411003020 reported this exact pushy behaviour, which is a strong indicator of fraud. Hang up on any caller displaying this behaviour.
How can I tell if charges on my account from eBay or elsewhere are actually fraudulent?
Never rely on an unsolicited call to determine this. Instead, log into your accounts directly (eBay, your bank, Visa, or Mastercard) using official websites or apps to review your transaction history. If you see unauthorised charges, contact your bank or card issuer immediately using the number on your statement. Do not call back any number that contacted you, as calls from 04 1100 3020 claiming to be from card issuers are scams.
Should I block 04 1100 3020 on my phone?
Yes. If 0411003020 calls you, block the number immediately to prevent further contact. You can block calls on most phones through your settings or contact your mobile provider (in this case, Optus) for assistance. Additionally, report the number to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so authorities can investigate and warn other Australians about this scam.