- Suspicious
- Spam
- Scam
- Uncertain
- Legit
The number 0401 182 338 has been associated with Energy Australia's retention team. Read our guide to understand how to handle calls from this number, which are primarily related to attempts to win back customers.
Understanding the Calls from 0401 182 338
The phone number 0401 182 338 / 0401182338 has raised quite a few eyebrows in recent months, primarily due to its association with Energy Australia's retention efforts. While a number of users have reported receiving calls from this number shortly after switching their energy provider, it's crucial to discern the true nature of these calls.
Classification of the Phone Number
Based on user feedback, we can definitively classify 0401 182 338 / 0401182338 as a telemarketing number primarily used for retention purposes by Energy Australia. A significant number of reports indicate that the callers are attempting to reconnect with customers who have recently left their service, often without leaving any messages, which naturally raises suspicion.
Nature of the Calls
- Robocalls: Many users have described their interactions with this number as either automated messages or robocalls. The purpose remains consistent: reminding former customers of their service and potentially persuading them to return.
- Inaudible Messages: A handful of callers reported receiving inaudible voicemails, which can understandably trigger distrust. This element indicates poor communication tactics and may lead recipients to dismiss the calls as suspicious.
- Retaining Customers: For those who have switched providers, they may find Energy Australia reaching out as a somewhat aggressive retention strategy. Their attempts to reconnect typically revolve around discussions of discounts and pricing, possibly related to recent fare increases.
What to Do If You Receive a Call from This Number
Given the nature of the calls from 0401 182 338 / 0401182338, here are some recommended steps to manage such interactions:
- Do Not Engage Immediately: If you receive a call and suspect it’s a telemarketer, consider letting it go to voicemail. Many users have reported less-than-satisfactory interactions with this number.
- Verify the Source: If you choose to return the call, do it through a verified number from Energy Australia’s official website to ensure you are not engaging with scamming attempts.
- Stay Informed: Research the number before answering, utilising reverse phone lookup services like Reverseau can help clarify the legitimacy of the number. Being informed can save you time and frustration.
Conclusion
While the number 0401 182 338 / 0401182338 is indeed tied to Energy Australia’s attempts to retain customers, caution remains vital. Automating outreach through robocalls may seem convenient for the provider but can aggravate recipients when done insensitively. Always trust your instincts and remember that legitimate companies will respect your decision to switch providers.
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What Our Users Reviewed
Got the same vibe from this number... something feels off, doesn't it?
Energy Australia. I recently switched away from them cos my gas bill doubled for no reason. Already told them I'm not interested, go away. They are very persistent.
This call was completely unproductive—it felt like I was not even talking to a real person but a faulty automated system.
I received a call from Energy Australia, and they are incredibly persistent! I always check the numbers before answering, but I'm still overwhelmed by the frequent calls.
I used to engage with this company, but after they refused to offer me a reasonable price, I decided to leave. Now, I receive three calls a day from an automated system begging me to return to their services. This persistent annoyance has solidified my decision to NEVER go back to them.
I've received calls on three different occasions from a robocall that claimed I should come back for better pricing. They never provided any actual offers, and their attempt to lure me back makes me grateful I left in the first place.
I received an automated message from a robotic voice claiming that I had changed my service provider and was given the option to switch back. I found it frustrating that they didn’t take the time to reach out with a real phone call. It’s clear that a recorded message won’t convince me to return to their service.
I received a call from this number, but when I answered, there was complete silence before they hung up.
Like others, I recently switched from Energy Australia. I didn't answer but I assume it was EA, hoping to keep me. They did not leave a message.
I received a recorded message from this number that appeared to originate from Hong Kong. It seemed unusual and concerning.
I received a call from Energy Australia following an unexpected charge of 62 cents per kWh on my bill. Their approach seemed overly apologetic, which raised my suspicions about their legitimacy.
I got a call from what sounded like an overseas robot, mentioning something about "every gin for Australia." It seemed like a bizarre alcohol advertisement.
I received a call featuring a robotic voice discussing some topic. This type of call can be quite fishy, so please be careful if you get contacted by them.
It was Energy Australia autbot.
I received an automated message that apologized for my departure after I switched my service provider. It seemed suspicious and unhelpful.
I noticed that I missed three calls today, and since I recently switched away from Energy Australia, I suspect these missed calls are connected to them.
Also got a call from this number and they did not leave a message. I also just switched from Energy Australia recently, in my case to Red Energy because I found out that Energy Australia was sold to a Chinese company about a decade ago, and Red Energy is still fully Australian owned and operated (by Snowy Hydro). So I suspect the call was from Energy Australia trying to persuade me to stick with them.
After switching providers, I received a call from this number trying to discuss a massive increase in tariff. I ignored the call and will continue to do so.
Based on the context, I believe this call was from Energy Australia, especially since I recently ended my services with them.
I recently switched my electricity provider from Energy Australia due to their difficult customer service and unclear discounts. The new plan I found is more cost-effective, even compared to the "discounts" that Energy Australia offered, which actually increased my rates over time.
I have received two calls from this number this week. Since I have just switched from Energy Australia, I suspect this might be related to them.
I just left EA too. Their prices were way high, now they said they will remove my 10% discount & jack up the prices like 25%. Went back to Origin which is significantly cheaper.
I agree, I just left Energy Australia recently too.
I just switched away from Energy Australia, and now I've received three calls from this number. They never leave a message, which makes me suspicious.
I recently changed my energy provider, so I suspect this call was from Energy Australia. I appreciate your assistance in logging this number, as it saves me time dealing with unwanted calls. Not all heroes wear capes!
Ah, thank you. Have received the same number for the past two days with no message left.
I too have just left Energy Australia for another provider and yes, they are probably trying to woo me back.
Upon calling back, I discovered that the caller was from Energy Australia. They likely wanted to persuade me to switch back to their services after I recently changed providers. It's worth noting that they did not leave a message during their initial call.
Energy Australia retention team confirming authorisation of an energy provider switch and seeing if they can keep my business. Not spam call. Not fraudulent. Safe to Answer.
Caller left a 3 second voicemail. When played back it was inaudible and it sounded foreign.