- Suspicious
- Scam
Community report for 03 9961 8870 (0399618870): Automated robocall leaving voicemail about urgent document notification with callback trap.
Robocall and Callback Lure Reports for 03 9961 8870
A contributor has reported receiving an automated robocall from 03 9961 8870 (also written as 0399618870) using a recorded message designed to trigger a callback. The voicemail left on the contributor's phone stated "you have an urgent document notification, press 1 for english, 2 for chinese". This pattern is characteristic of a callback scam, where the goal is to get the recipient to dial back and potentially engage with a live scammer or premium-rate line.
When the contributor attempted to call back 0399618870 out of curiosity, they received a message stating "the mobile number you have called is not connected". This disconnect - where the number appears active enough to leave voicemail but cannot be reached on callback - is a red flag indicating the number may be spoofed or temporarily provisioned.
What This Robocall Attempts
The recorded message from 03 9961 8870 uses urgency language ("urgent document notification") combined with language options to appear legitimate and potentially official. By offering English and Chinese language selections, the caller is attempting to broaden reach across demographic groups. The interactive prompt asking callers to press a number is designed to confirm the line is active and the recipient is engaged, which scammers then use to target the number with follow-up contact attempts.
Report Details and Timing
The report about 0399618870 came through voicemail, suggesting the call was placed to a number the contributor does not frequently answer. The contributor's response - attempting a callback - reveals a common vulnerability: curiosity or the desire to verify a claim can lead to engagement with the scammer's infrastructure. The fact that 03 9961 8870 did not accept the return call indicates the scammer does not intend for recipients to successfully reach a live person on the initial callback attempt, instead harvesting active numbers for resale or secondary targeting.
What to Do If You Receive a Call from 03 9961 8870
If 0399618870 calls you:
- Do not: Press any keys in response to the message, return the call, or engage with any prompts
- Do: Let the call go to voicemail, delete any voicemail message without acting on it, and block 03 9961 8870 immediately
- Do: Never attempt to verify the caller by ringing back - this confirms your number is active and monitored
- Do: If the message mentions an urgent document or account issue, contact the relevant organisation directly using a phone number from their official website, not any number provided in the message
Why Callback Lures Are Dangerous
Callback scams work by getting you to initiate contact, which serves multiple purposes for the scammer. It confirms your number is active and monitored, moves you into an engaged state of mind (you're now calling *them*), and may connect you to a premium-rate line that charges per minute. Some callback lures also attempt to install malware or gain personal information during the return call attempt. The use of language options in the 03 9961 8870 message is particularly manipulative because it mimics official government or corporate processes.
How to Report 03 9961 8870
If you receive a robocall or callback lure from this number, report it through multiple channels:
- ACMA (Australian Communications and Media Authority): Report via acma.gov.au - ACMA tracks patterns of robocalls and can take enforcement action against repeat offenders
- Scamwatch: Lodge a report at scamwatch.gov.au, especially if the message impersonates a government agency or financial institution
- Your telco: Contact your phone provider to report the number and request blocking
- Reverseau: Report your experience with 0399618870 to help other Australians identify this number - community reports build a picture of how scammers operate
Help others by sharing your experience with (03) 9961 8870!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
message left "you have an urgent document notification, press 1 for english,2 for chinese"
Scam, spam. When I tried calling back (just for sh! Ts & giggles), I got the message "the mobile number you have called is not connected"
Voice message saying urgent document notification, press 1 for English or 2 for Chinese, total scam, rang back out of curiosity and got told the number's not connected
Help others by sharing your experience with (03) 9961 8870!
WRITE A REVIEWFrequently Asked Questions
What does a callback lure robocall do?
A callback lure, like the one from 03 9961 8870 (0399618870), uses an automated message to trick you into calling back a number. The scammer's goal is to confirm your number is active, or to connect you to a live scammer or premium-rate line. The voicemail message about an "urgent document notification" is designed to create pressure and curiosity so you'll return the call.
Why did the number 03 9961 8870 not connect when I called back?
When 0399618870 does not accept return calls, it indicates the number is likely spoofed (a fake caller ID) or temporarily provisioned just to leave voicemails. Scammers use this tactic so they can gather active phone numbers without needing to staff a call centre to handle callbacks. This makes them harder to trace and allows them to avoid direct contact.
Should I press 1 or 2 on a call from 03 9961 8870?
No. Do not press any keys in response to a message from 03 9961 8870 (0399618870), even if prompted to select a language. Pressing any button confirms to the scammer that your number is active, monitored, and belongs to someone willing to respond to prompts. Hang up and block the number instead.
Is 0399618870 pretending to be a government agency?
The voicemail from 03 9961 8870 mentions an "urgent document notification" without specifying which agency or organisation. This vague language is intentional - it allows the scammer to later claim affiliation with whichever agency you mention or fear most. Real government agencies do not contact you by robocall asking you to press keys or call back.
What is a spoofed phone number and does 03 9961 8870 use it?
A spoofed number is a fake caller ID, often generated to mask the real source of a call. The fact that 0399618870 left a voicemail but could not accept a return call is consistent with spoofing - the number may not be a real mobile line at all, just a temporary ID used to bypass some security filters.
Where do I report 03 9961 8870 in Australia?
Report 0399618870 to ACMA at acma.gov.au, Scamwatch at scamwatch.gov.au, and to Reverseau to help other Australians. If this robocall impersonates a specific agency (ATO, NBN, Services Australia), include that detail in your report. You can also block 03 9961 8870 on your phone and ask your telco to block the number at their network level.