- Suspicious
One contributor reports 02 9098 2257 (0290982257) caller impersonating Telstra, claiming home internet issues and requesting remote access to fix non-existent problems.
Remote Access Tech Support Scam Reports for 02 9098 2257
A contributor has reported receiving a call from 02 9098 2257 (also written as 0290982257) where the caller falsely claimed to represent Telstra. The caller warned that urgent action was needed to "fix" an alleged home internet issue, a classic remote access tech support scam tactic. When the contributor ran comprehensive security checks across all networks at their location, no issues were detected, confirming the caller's claims were fabricated.
This type of scam targeting 0290982257 is designed to gain remote access to your device or network by creating false urgency around non-existent technical problems. Once remote access is granted, scammers can steal sensitive data, install malware, or manipulate financial accounts.
What the Caller from 02 9098 2257 Claims
The contributor received a call from 02 9098 2257 where the caller impersonated a Telstra representative. The caller specifically warned that the recipient's home internet required immediate "fixing," implying there was an active technical fault. This is a common opener used by remote access scammers - creating the impression of urgency and technical legitimacy by referencing a major telecommunications provider.
The caller's ultimate goal was to convince the recipient to grant remote access to their devices or network. The fabricated nature of the issue (verified by the contributor's own security checks) indicates 0290982257 was operating a mass-dialling scam without any legitimate technical information about the target.
What to Do If You Receive a Call from 02 9098 2257
If 02 9098 2257 calls you claiming to be from Telstra or any internet service provider:
- Do not: Grant remote access to your device or network, provide usernames or passwords, or stay on the line with an unverified caller
- Do: Hang up immediately without engaging further
- Do: If you are concerned about your internet, hang up and call Telstra directly using the number on your bill or their official website
- Do: Block 02 9098 2257 in your phone settings to prevent repeated calls
- Do: Run a security scan on your devices if you accidentally granted remote access
How to Report 02 9098 2257
If you receive a scam call from 02 9098 2257, report it to Australian authorities:
- Report to Scamwatch at scamwatch.gov.au - document the caller's claims and any personal information they may have known
- Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au for telecommunications-related scams
- Report to ReportCyber at cyber.gov.au if the caller attempted to gain access to your devices or accounts
- Block the number in your phone and consider reporting it as spam to your telecommunications provider (Symbio Networks if you are their customer)
Help others by sharing your experience with (02) 9098 2257!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Caller claimed that they were calling from Telstra regarding my home internet. Warning me that I needed to let them "fix" the issue. Have run security checks across all networks on site and no issues as they reported.
Help others by sharing your experience with (02) 9098 2257!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer call claiming to be from Telstra about my internet?
The caller from 02 9098 2257 used Telstra's reputation to establish false credibility. By referencing a major provider and creating false urgency around a technical issue, the scammer aims to bypass your caution and convince you to grant remote access before you have time to verify their identity. The contributor's experience with 0290982257 shows the caller had no actual technical information - they were mass-dialling hoping someone would believe them.
What happens if I grant remote access to someone calling from 02 9098 2257?
If you give remote access to a caller from 02 9098 2257, they could install malware, steal banking credentials, access personal files, or take control of your accounts. Remote access tech support scammers often install backdoors that allow them to return later, or they may immediately move funds from online banking. Always verify directly with the company (using an official number from your bill or their website) before allowing anyone remote access.
Should I call 02 9098 2257 back if I missed the call?
No. Do not call back 0290982257. If the call was legitimate (which is unlikely given the scam report), the company will contact you again or you can initiate contact yourself using a verified number. Calling back a scammer's number confirms your number is active and may lead to more frequent scam calls or additional scams.
How can I verify if a call really is from my internet provider?
If 02 9098 2257 or any caller claims to be from your internet provider, hang up and call the provider yourself using the number on your most recent bill or from their official website. Do not use a number the caller provides. Your real internet provider will have specific account information and will not pressure you for immediate remote access. The contributor who received the call from 0290982257 verified no issues existed - a major red flag.
What should I do if I already granted remote access to 02 9098 2257?
If you gave remote access to someone claiming to call from Telstra at 02 9098 2257, disconnect your device from the internet immediately, change all passwords (especially for banking and email) from a different device, and contact your bank to monitor for unauthorised activity. Run a full antivirus and malware scan on the compromised device. Consider contacting the ACMA at acma.gov.au and ReportCyber at cyber.gov.au to report the incident.
Will blocking 02 9098 2257 stop future scam calls?
Blocking 0290982257 will stop calls from that specific number, but scammers often use different numbers for each campaign. Report the call to Scamwatch (scamwatch.gov.au) and the ACMA (acma.gov.au) to help authorities identify patterns and shut down scam operations. You can also register with the Do Not Call Register at donotcall.gov.au, though scammers often ignore it. Stay cautious with unexpected tech support calls from any number.