02 3816 1965 - 0238161965: Robocall Scam Reports

• Scam

02 3816 1965 (0238161965): Community report of recorded robocall scam with language selection prompt. Caller claims service outage requiring account details.

Robocall Scam Reports for 02 3816 1965

One contributor has reported receiving a robocall scam from 02 3816 1965 (also written as 0238161965). The call featured a pre-recorded message claiming an outage and offering language options, a common technique used to appear legitimate while masking the actual purpose of the call.

The contributor described the recorded message as stating "Out of service today for details" and offering an English option (press one) or Chinese option (press two). When the recipient questioned why they were being called, they recognised the call as a scam attempt and terminated the call.

What Callers from 02 3816 1965 Say

The robocall from 0238161965 uses a recorded message format rather than a live operator. This pre-recorded approach is typical of automated scam campaigns that aim to reach multiple numbers with minimal human involvement.

The message references a service outage and prompts callers to select a language option. This technique serves multiple purposes: it appears official, it attempts to engage the recipient by requiring an action, and it may collect information about which numbers are actively monitored by real people.

The contributor reported that when they challenged the caller about why they were being contacted, the scammer's response confirmed the fraudulent intent, leading to them immediately rejecting further engagement.

Call Characteristics and Patterns

The call from 02 3816 1965 arrived as an answered call (not voicemail), meaning the contributor picked up directly. The pre-recorded nature of the message indicates this is likely part of an automated robocall campaign that dials multiple numbers in sequence.

Robocalls of this type typically operate during business hours or early evening when people are more likely to answer. The use of a language selection prompt (English or Chinese) suggests the campaign may be targeting diverse populations across NSW.

What to Do If You Receive a Call from 02 3816 1965

If 02 3816 1965 calls you:

• Do not: Press any buttons in response to recorded prompts, as this confirms your number is active and may add you to further scam lists
• Do not: Provide personal information, account details, or passwords
• Do: Hang up immediately when you recognise a recorded message claiming an outage or service issue
• Do: Block this number (0238161965) in your phone settings to prevent further calls
• Do: Remember that legitimate service providers contact you through verified channels and your account portal, not unsolicited robocalls

How to Report 02 3816 1965

Report this robocall to Australian authorities:

• ACMA (Australian Communications and Media Authority): Report unwanted calls and robocalls at acma.gov.au. Include the date, time, and content of the robocall from 02 3816 1965
• Scamwatch: Lodge a report at scamwatch.gov.au describing the recorded message and language selection prompt
• Do Not Call Register: Register your number at donotcall.gov.au to reduce telemarketing calls. While robocalls may continue, logging reports helps ACMA track patterns
• Block on Reverseau: Contribute your experience with 0238161965 to help other Australians identify robocall campaigns

Frequently Asked Questions