- Scam
Community report for 03 9962 9517 (0399629517): Caller impersonated Telstra claiming computer errors and requesting remote access.
Telstra Tech Support Impersonation Reports for 03 9962 9517
A contributor has reported receiving a call from 03 9962 9517 (also written as 0399629517) using the classic Telstra computer errors scam. The caller impersonated a Telstra technician and claimed the recipient's computer had detected errors, a common technique used to trick people into granting remote access to their devices.
This type of scam targeting 0399629517 is particularly concerning because once scammers gain remote access, they can steal banking credentials, personal information, install malware, or directly transfer funds from victim accounts.
What the Caller from 03 9962 9517 Attempted
According to the report about 03 9962 9517, the caller posed as a Telstra representative and referenced computer errors to establish credibility. The scammer's goal was to persuade the recipient to allow remote access to their device - a critical step in executing tech support fraud.
Contributors who receive similar calls from 0399629517 should be aware that legitimate Telstra technicians do not cold-call customers claiming to have detected computer errors. Telstra will only contact you about known service issues if you've reported a problem or if you're an existing customer with an active issue logged.
What to Do If You Receive a Call from 03 9962 9517
If 03 9962 9517 calls you:
- Do not: Grant remote access to your computer, download any software, or answer technical questions about your device
- Do not: Provide personal information, banking details, or passwords
- Do: Hang up immediately if the caller claims to be from Telstra and references computer errors
- Do: Contact Telstra directly using the number on your bill or from their official website to verify any legitimate service issues
- Do: Block 0399629517 if the call is repeated
- Do: Report the number to the ACMA and Scamwatch
How to Report 03 9962 9517
If you've received a suspicious call from 03 9962 9517 claiming to be Telstra:
- Report to Scamwatch: scamwatch.gov.au
- Report to the ACMA (Australian Communications and Media Authority): acma.gov.au
- Report to ReportCyber if you granted remote access: cyber.gov.au
- Contact Telstra directly on 13 2200 to report the impersonation
- Contribute your experience on Reverseau to help other Australians identify 0399629517
If you accidentally granted remote access to someone claiming to represent Telstra via 03 9962 9517, contact your bank immediately and consider changing passwords from a secure device.
Help others by sharing your experience with (03) 9962 9517!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Classic Telstra computer errors scam.
Claimed I had computer errors, I asked which one, said I've got six, she couldn't answer and bailed, total con
Help others by sharing your experience with (03) 9962 9517!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate Telstra when calling from 03 9962 9517?
Telstra impersonation is effective because most Australians have heard of the company and may have active services. Scammers use the Telstra brand to bypass initial suspicion. When 0399629517 callers reference 'computer errors detected on your line', they're creating urgency and technical credibility to convince you to grant remote access. Once connected, they can steal banking details or install malware.
What happens if I accidentally grant remote access after a call from 03 9962 9517?
Remote access software allows the scammer to see your screen, access files, and potentially install malicious software. If you granted access to 0399629517 callers, change all passwords immediately from a different device, contact your bank, and run antivirus software. Consider reporting to ReportCyber (cyber.gov.au) if financial information may have been exposed.
How can I tell if 03 9962 9517 is really Telstra calling me?
Legitimate Telstra representatives will not cold-call you about computer errors. If 0399629517 or any number claims to be Telstra and references problems with your device or computer, hang up. Call Telstra directly on 13 2200 using the number on your bill to verify. Real Telstra support will never ask you to grant remote access unsolicited.
Should I block 03 9962 9517 if they call again?
Yes. If 0399629517 calls you multiple times, block the number immediately through your phone settings. However, scammers frequently change numbers, so blocking one number is only part of your defence. The key is never granting remote access to unsolicited callers claiming to represent Telstra or any tech company.
Is this scam common in Australia?
Tech support scams impersonating Telstra, Microsoft, and Apple are among the most prevalent scams reported to Australian authorities. The report about 03 9962 9517 reflects a widespread problem. These scams target Australians across all age groups and cause significant financial and emotional harm when victims grant access or share banking information.
Where should I report calls from 03 9962 9517?
Report 0399629517 to Scamwatch (scamwatch.gov.au), the ACMA (acma.gov.au), and directly to Telstra on 13 2200. If you provided any personal or financial information, also report to ReportCyber (cyber.gov.au). Contributing your report to Reverseau helps other Australians identify this number and protect themselves.