- Scam
02 7266 9921 (0272669921): Contributor reports robocall impersonating Australian Department of Health with multilingual prompt requesting personal information.
Department of Health Impersonation Robocall from 02 7266 9921
One contributor has reported a suspicious robocall from 02 7266 9921 (also written as 0272669921) impersonating the Australian Department of Health. The call triggered call screening, revealing a recorded voice message claiming to be from an official government health department. The robocall message stated: "Hello this is the Australian Department of Health. We have tried to contact you several times, but have been unable to reach you to check the details." The caller then offered language options, asking the recipient to press one for English or two for Chinese before disconnecting.
This tactic of government impersonation combined with automated messaging is a common scam strategy designed to appear legitimate while establishing initial contact. The multilingual prompt suggests the caller is targeting a broad demographic, not a specific individual.
What Callers from 02 7266 9921 Say
The robocall from 0272669921 used a deceptive opening claiming repeated unsuccessful contact attempts. This creates false urgency and pressure to respond. The claim of "unable to reach you to check the details" is deliberately vague, intended to prompt the recipient into pressing a key to engage further with the scammer. The language selection option suggests sophistication in targeting international or multicultural communities, but is a hallmark of mass-dialled robocall campaigns.
The contributor's use of call screening likely prevented the conversation from advancing to the point where the scammer would request personal information, banking details, or payment information.
Report Patterns and Timing
This single report of 02 7266 9921 came through as an answered call routed to call screening on 23 July 2026 in the early morning hours. The robocall termination when prompted suggests the scammer detected call screening technology and abandoned the attempt rather than risk detection or engagement with a defence system.
What to Do If You Receive a Call from 02 7266 9921
If 02 7266 9921 calls you:
- Do not: Press any keys in response to prompts, return the call, or engage with the recorded message
- Do: Let the call go to voicemail or call screening, then block the number immediately
- Remember: The Australian Department of Health will never call you unsolicited to "check your details" or request personal information over the phone
- Verify independently: If you have genuine health matters to discuss, contact your doctor or Services Australia directly using official contact details from their website
How to Report 02 7266 9921
Report this robocall to Australian authorities:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate telecommunications scams and illegal robocalls
- Report to Scamwatch at scamwatch.gov.au with details of the call date, time, and recorded message
- Block the number 0272669921 on your phone to prevent future calls
- If you use call screening, report the call through your phone provider's fraud reporting channel
- Consider reporting to ReportCyber at cyber.gov.au if the robocall also attempted to deploy malware or phishing links
- Share your experience on Reverseau to help other Australians identify this number
Help others by sharing your experience with (02) 7266 9921!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Used call screening, obvious malicious intent to get information, at call screening a robo voice message started and said " Hello this is the Australian Department of Health. We have tried to contact you several times, but have been unable to reach you to check the details. Press one for English or press two for Chinese."
They hung up.
Help others by sharing your experience with (02) 7266 9921!
WRITE A REVIEWFrequently Asked Questions
Is 02 7266 9921 really calling from the Department of Health?
No. The Australian Department of Health does not make unsolicited calls asking you to "check your details." The call from 0272669921 is impersonation. Government agencies will contact you by letter or through official channels like myGov, not through unexpected robocalls with language selection prompts. Never trust an incoming call that claims to be government without independent verification.
What should I do if I accidentally pressed a key on the 02 7266 9921 robocall?
If you pressed a key in response to the prompt from 0272669921, hang up immediately and do not continue the conversation. Do not provide any personal information. Block the number and monitor your accounts for suspicious activity. There is no obligation to continue engagement once you realise the call is fraudulent. Report it to ACMA and Scamwatch.
Why did the 0272669921 robocall offer language options?
The multilingual prompt from 02 7266 9921 is designed to increase the scammer's success rate across different demographic groups. By offering English and Chinese options, the robocall campaign targets a wider audience. This tactic suggests the scammers are operating a mass dialling campaign rather than targeting you personally.
Can I report 02 7266 9921 to my phone provider?
Yes. Contact your phone provider and report the robocall from 0272669921. Many Australian providers offer robocall blocking and can flag the number for abuse. You can also request they investigate the call further. Report simultaneously to ACMA at acma.gov.au for official investigation.
What personal information might the scammers from 02 7266 9921 try to obtain?
If the call from 0272669921 had continued past the language prompt, scammers would likely request Medicare details, banking information, date of birth, or address under the guise of health verification. They might also attempt to create urgency by claiming a health issue or outstanding payment. Never provide this information in response to unsolicited calls claiming to be from government agencies.
How can I block 0272669921 permanently?
Block 02 7266 9921 on your phone by adding it to your blocked contacts list (available in most phone settings). If you receive repeated calls from 0272669921, ask your phone provider to implement carrier-level blocking. Report the number to ACMA, which can take action against persistent robocall sources. You can also register with the Do Not Call Register at donotcall.gov.au, though scammers typically ignore this.