- Scam
Community report for 02 7265 5189 (0272655189): Prerecorded robocall with language selection lure designed to trigger callback to scam number.
Robocall Callback Lure Reports for 02 7265 5189
One contributor has flagged 02 7265 5189 (also written as 0272655189) as a callback scam using prerecorded messaging. The report details a sophisticated two-stage robocall designed to manipulate recipients into dialling back the number themselves, which is when the real scam typically begins.
The caller left an unsolicited voicemail on the recipient's phone offering language selection: "press 1 for English, press 2 for Chinese". This appears designed to make the message seem legitimate and encourage the recipient to call back. However, when 0272655189 is actually called, a second prerecorded message states "thank you for contacting us" (without identifying who "us" is) followed by "all our representatives are busy", which keeps the line open and active without connecting to anyone.
How This Callback Lure Works
The scam uses a common tactic: the initial voicemail triggers curiosity or concern, prompting the recipient to return the call to 02 7265 5189. Once you dial back, the holding message keeps you on the line, potentially charging premium rates or collecting data about callback patterns. The language selection in the initial message suggests the scammer may be targeting speakers of multiple languages or trying to appear like a legitimate multilingual business.
Red Flags in the 02 7265 5189 Pattern
- Unsolicited voicemail: No prior contact or relationship established
- Language selection prompt: Designed to encourage you to engage and call back
- Vague greeting: "Thank you for contacting us" without identifying the organisation
- Prerecorded messages only: No actual person ever answers from 0272655189
- Busy hold message: Keeps you on the line without resolution
What to Do If You Receive a Call from 02 7265 5189
If 02 7265 5189 calls you or leaves a voicemail:
- Do not: Call the number back, press any keys in response to the message, or engage with the prerecorded voice
- Do: Delete the voicemail, block the number immediately on your phone, and report it as spam or scam
- Do verify independently: If the message claims to be from a real organisation (bank, government agency, delivery service), contact that organisation directly using a phone number from their official website, never using a number from the voicemail
Why Callback Scams Target You
Callback lure scams like the one from 02 7265 5189 rely on several psychological triggers. The language selection makes it seem professional and real. The vague greeting creates curiosity. The busy message suggests you're contacting a legitimate business. Scammers know that if you call back 0272655189 yourself, you're more likely to trust what happens next and less likely to immediately hang up, making you vulnerable to financial or identity theft.
How to Report 02 7265 5189
Report this callback scam through the following Australian resources (all contact details are text-based and can be found on official government websites):
- ACMA (Australian Communications and Media Authority): Report at acma.gov.au - the peak body for scam calls and messages
- Scamwatch: Report at scamwatch.gov.au - tracks scam trends and provides warnings
- ReportCyber: Report at cyber.gov.au for cybercrime and fraud
- Reverseau: Help other Australians by reporting your experience with 02 7265 5189 on this page - community reports help identify patterns
- Your phone provider: Report the number directly to your carrier (Telstra, Optus, Vodafone, etc.) so they can track and potentially block the number for other customers
Help others by sharing your experience with (02) 7265 5189!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Unsolicited call. Left a prerecorded voicemail, "press 1 for English, press 2 for Chinese". If you actually call this number, it will ring once before another pre-recorded voice says, "thank you for contacting us (note, they don't identify themselves), all our representatives are busy".
It's a scam.
Left a robotic message saying press 1 for English or 2 for Chinese, when you call back it rings once then says all reps are busy, total scam
Help others by sharing your experience with (02) 7265 5189!
WRITE A REVIEWFrequently Asked Questions
What happens if I call back 02 7265 5189 after receiving the voicemail?
When you call 0272655189 back, you'll reach a prerecorded message saying all representatives are busy. The scammer's goal is to keep you on the line (potentially charging premium rates), collect data about who's calling back, or eventually connect you to a live scammer who can social engineer money or personal information out of you. Do not call back 02 7265 5189 under any circumstances.
Why does the voicemail from 02 7265 5189 offer a language selection option?
The language selection ("press 1 for English, press 2 for Chinese") is a manipulation tactic designed to make 0272655189 appear legitimate and professional. It encourages you to engage with the message, increases the likelihood you'll call back, and suggests the scammer is targeting multiple language groups. Legitimate businesses rarely use unsolicited voicemail callbacks requiring language selection.
Is 02 7265 5189 pretending to be a real company?
The prerecorded message from 0272655189 deliberately avoids identifying who "us" is. The vague greeting ("thank you for contacting us") is intentionally vague so it can match whatever the recipient assumes. The contributor who reported 02 7265 5189 confirmed it never identifies itself, which is a hallmark of callback scams.
Should I block 02 7265 5189 on my phone?
Yes, absolutely. Block 0272655189 immediately. Most modern phones allow you to block numbers directly in the Phone or Messages app. You can also contact your phone provider (Telstra, Optus, Vodafone, etc.) and ask them to block 02 7265 5189 on your account. If the number calls again from a different line, use the same blocking process.
What should I do if I already called back 02 7265 5189?
If you called 0272655189 back but only heard the prerecorded busy message, you likely haven't been compromised yet. However, monitor your phone bill for unexpected charges and your bank account for unauthorised transactions. If you provided any personal information (name, date of birth, account numbers) to a person after calling back 02 7265 5189, contact your bank and consider reporting identity theft to Scamwatch at scamwatch.gov.au.
Where can I report 02 7265 5189 to authorities?
Report 0272655189 to ACMA (acma.gov.au), which handles scam calls and breaches of telemarketing regulations. Also report to Scamwatch (scamwatch.gov.au) and ReportCyber (cyber.gov.au). Contact your phone provider directly to report 02 7265 5189 so they can block it for other customers. Reporting on Reverseau also helps warn other Australians about this number.