- Scam
- Uncertain
02 3816 1723 (0238161723): Community reports describe recorded robocalls with urgent document alerts and language options, indicating automated scam activity.
Robocall and Impersonation Reports for 02 3816 1723
Three contributors have flagged 02 3816 1723 (also written as 0238161723) for suspicious robocall activity. The pattern centres on automated recorded messages claiming urgent document alerts and offering language options. These reports suggest coordinated automated calling rather than live agent contact, with at least one robocall providing both English and Mandarin language selections to recipients.
The number is allocated as a local service through Symbio Networks in New South Wales. Two of the three reports specifically flag scam intent, while one contributor chose not to answer after spotting the unknown caller.
What Callers from 02 3816 1723 Say
Contributors report receiving recorded robocall messages from 0238161723 claiming they have been contacted multiple times already but "couldn't reach you." The robotic voice follows with an urgent document alert and instructs recipients to press 1 for English or 2 for Mandarin.
One contributor also received a separate voicemail containing only a recorded Chinese-language message from 02 3816 1723, with no additional context or call-to-action provided. This suggests the number may be deploying multiple recorded message variations to different recipients.
Report Patterns and Timing
All three reports arrived within a two-week window in mid-to-late June 2026. Two reports came through voicemail, indicating the caller did not reach recipients live. One contributor actively avoided answering when 0238161723 appeared on their phone. The use of recorded messages in multiple languages and repetitive contact patterns ("contacted lots but couldn't reach me") point to mass-dialling robocall infrastructure rather than targeted individual scamming.
What to Do If You Receive a Call from 02 3816 1723
If 02 3816 1723 calls you:
- Do not: Press any number options (1 for English, 2 for Mandarin, or any other prompt), return the call, or engage with the automated message
- Do: Let it go to voicemail, block the number immediately, do not respond to language selection prompts, and delete any voicemails without playing them in full
- Do not: Assume the "document alert" is legitimate or time-sensitive; government and official agencies do not contact via unsolicited robocalls
- Do: Hang up if you answer live, verify any genuine document needs by contacting the organisation directly using an official contact number from their website
What to Do If You Receive an SMS from 02 3816 1723
If 0238161723 sends you an SMS:
- Do not: Click any links, reply to the message, or call back the number
- Do: Screenshot the message and delete it, block the sender, report it as spam to your phone provider, and forward details to the ACMA (Australian Communications and Media Authority)
- Do not: Follow instructions in the SMS (e.g., "confirm your details", "verify your account"), as these are common phishing tactics
How to Report 02 3816 1723
If you receive unwanted calls or messages from 02 3816 1723, you can report the number to Australian authorities:
- ACMA (Australian Communications and Media Authority): Report robocalls and spam at acma.gov.au or call 1300 850 152
- Scamwatch: Report the scam details at scamwatch.gov.au, run by the ACCC (Australian Competition and Consumer Commission)
- ReportCyber: If you believe you've been targeted by cybercrime, report at cyber.gov.au
- Do Not Call Register: Register at donotcall.gov.au to reduce unsolicited marketing calls (robocalls may bypass this service)
- Reverseau: Contribute your own report about 0238161723 to help other Australians identify this number
Help others by sharing your experience with (02) 3816 1723!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Recorded Chinese message.
Ring came through but I chose not to answer, no message
Robotic voice saying I'd been contacted lots but couldn't reach me, urgent document alert, press 1 for English or 2 for Mandarin
Help others by sharing your experience with (02) 3816 1723!
WRITE A REVIEWFrequently Asked Questions
What does the robocall from 02 3816 1723 actually say?
The robotic voice from 02 3816 1723 claims you have been contacted multiple times but could not be reached, then states there is an urgent document alert. It instructs you to press 1 for English or 2 for Mandarin. Do not press any numbers - this is a common tactic to confirm your number is active and monitored by a real person.
Why is 0238161723 calling me in Chinese and English?
The use of multiple language options suggests 02 3816 1723 is part of an automated mass-calling campaign targeting diverse phone numbers rather than a targeted scam. Robocall systems often include language selection to appear more legitimate and to reach a broader audience regardless of their preferred language.
Is the document alert from 02 3816 1723 real?
No. Legitimate government agencies, banks, and organisations do not contact you via unsolicited robocalls with urgent document alerts. If you believe you have a genuine document requiring attention, independently verify by contacting the organisation directly using a phone number from their official website, not by responding to 0238161723.
What should I do if I already pressed a button on the call from 02 3816 1723?
Pressing a button confirms your number is active and monitored. Block 02 3816 1723 immediately and monitor your accounts for suspicious activity. Do not provide any personal information if you hear a live person. If you are concerned about potential fraud or data exposure, consider placing a fraud alert with your bank or checking your credit report.
Can I report 02 3816 1723 to the Do Not Call Register?
Registering your number at donotcall.gov.au may reduce legitimate telemarketing calls, but robocalls from scam operations like 0238161723 often ignore this register. Instead, report the robocall directly to the ACMA at acma.gov.au and block the number on your phone.
Why does the robocall say it has been trying to contact me multiple times?
This is a social engineering tactic designed to create urgency and worry. Robocalls from 02 3816 1723 are sent to thousands of numbers as part of mass campaigns - the claim of repeated contact attempts is false and intended to make you feel compelled to respond or press a number option.