- Suspicious
- Scam
- Uncertain
02 3816 1726 (0238161726) reported as suspicious robocall leaving voicemail in English and Chinese asking to press 1 or 2. NSW local service number.
Robocall Reports for 02 3816 1726
Two contributors have flagged 02 3816 1726 (also written as 0238161726) in recent weeks. One report describes a recorded robocall leaving a voicemail message in both English and Chinese, instructing the recipient to press 1 or 2. This type of automated message is typical of scam or spam operations designed to identify active phone numbers or route callers to fraudsters based on their key selection.
The number is allocated as a local service on Symbio Networks Pty Ltd in NSW, though allocation to a legitimate provider does not guarantee legitimate use - phone numbers can be spoofed or compromised.
What the Robocall from 02 3816 1726 Says
According to the voicemail report, the recorded message plays in both English and Chinese and prompts the recipient to press 1 or 2. The contributor did not engage with the prompt. This bilingual approach is sometimes used in mass robocall campaigns targeting multilingual communities, though the purpose of the menu selection remains unclear from available reports.
Report Activity and Patterns
The robocall report was received via voicemail on 12 June 2026, indicating the caller did not reach the contributor directly. A second report from 11 June describes a missed call from 0238161726 where the recipient did not recognise the number and chose not to engage. Both reports occurred within a single day, suggesting possible automated calling activity across multiple numbers in a campaign window.
What to Do If You Receive a Call from 02 3816 1726
If 02 3816 1726 calls you:
- Do not: Press any keys in response to an automated menu, return the call, or engage with the voicemail prompt
- Do: Let unknown calls go to voicemail, block the number if it calls again, and review the voicemail content before deciding on further action
- Do: Be cautious with bilingual robocalls, as these are sometimes used in targeted scam campaigns
Robocalls with menu prompts (press 1, press 2) are often designed to confirm your number is active, route you to scammers based on your selection, or collect voice samples for fraud purposes. Do not interact with the menu.
How to Report 02 3816 1726
If you receive further calls from 02 3816 1726 or similar robocalls, you can report them to:
- ACMA (Australian Communications and Media Authority): Report unwanted calls and robocalls at acma.gov.au or call 1300 850 152
- Scamwatch: If the call appears to be a scam, report it at scamwatch.gov.au
- Do Not Call Register: Register your number at donotcall.gov.au to opt out of telemarketing calls (though this may not stop scammers)
- Reverseau: Report your experience with 0238161726 to help other Australians stay informed
Help others by sharing your experience with (02) 3816 1726!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
It left a voice message in both English and Chinese to press 1 or 2.
Phone flagged it as a scam, voicemail said I have a document notification, press one for English two for Chinese, they threw in a link but I didn't click it, blocked them
Didn't recognise the number, didn't engage
Help others by sharing your experience with (02) 3816 1726!
WRITE A REVIEWFrequently Asked Questions
What does it mean when a robocall asks me to press 1 or 2?
A recorded message from 02 3816 1726 asking you to press 1 or 2 is typically designed to either confirm your number is active (which scammers then resell), route your call to a fraudster based on your selection, or collect voice data. Do not press any keys when you receive calls from 0238161726 or similar robocalls.
Why would a robocall message be in both English and Chinese?
The bilingual message from 02 3816 1726 may indicate the caller is targeting multiple language communities, or it could be a mass campaign using a generic script. This approach is sometimes used in scam operations targeting specific migrant or multilingual communities in Australia.
Is 02 3816 1726 a real company number?
The number 02 3816 1726 is allocated to a legitimate NSW provider (Symbio Networks Pty Ltd), but this does not guarantee the call is legitimate. Scammers frequently spoof or misuse real company numbers. If you're unsure about a call from 0238161726, hang up and contact the organisation directly using a number from their official website.
Should I call back 02 3816 1726 to find out who it was?
No. Do not call back 0238161726. Returning a call from a robocall number confirms your number is active and may connect you to scammers. If a legitimate organisation needs to contact you, they will try again or you can contact them directly using contact details from their official website.
What should I do if 02 3816 1726 keeps calling me?
Block the number in your phone's settings, report it to ACMA at acma.gov.au, and file a report on Reverseau to help the community. If you're registered on the Do Not Call Register (donotcall.gov.au), you can also lodge a complaint there, though robocalls often ignore this register.
Is there a scam associated with bilingual robocalls like the one from 0238161726?
Bilingual robocalls, including ones from 02 3816 1726, can be part of various scam types targeting non-English-speaking communities, though the specific intent of this recorded message remains unclear from available reports. Common follow-ups include fake government, banking, or delivery scams. Never press keys or provide information to robocalls, regardless of the language used.