- Scam
Beware of calls from 02 3800 1971. Users have reported this number as a scam, with callers posing as Telstra representatives. Learn how to handle unexpected calls and protect yourself from potential fraud.
Introduction
The phone number 02 3800 1971 / 0238001971 has been flagged by users across Australia as a significant threat, described as a scam attempt masquerading as a legitimate call from Telstra regarding National Broadband Network (NBN) issues. This article aims to provide awareness about this number and how to handle similar unsolicited calls.
User Reports and Analysis
Recent reports surrounding 02 3800 1971 / 0238001971 reveal a troubling pattern. A user shared an alarming encounter on 18 September 2023, detailing a call from a male Indian representative claiming to be from Telstra. The caller not only knew the user's first name but also expertly crafted a story about connectivity issues, which is a common tactic used in phone scams to create trust and engage the victim.
After conducting a speed test as prompted, the user was transferred to a female caller who requested the download of a web application called "anydesk". This application is frequently used by scammers for remote access to victims' computers, indicating that this was not a legitimate support call, but rather an illegal attempt at gaining access to personal information.
Classification: Scam
Considering the reports, it is clear that 02 3800 1971 / 0238001971 is linked to a fraudulent scheme, specifically attempting to carry out a remote access fraud where scammers try to access your computer under the guise of technical support. This type of scam is on the rise, capitalising on real customer concerns regarding broadband reliability and the need for assistance.
What to Do If You Receive a Call from 02 3800 1971
- Do Not Engage: If you receive a call from this number, do not engage with the caller or provide any information.
- Hang Up: It's best to simply hang up. Legitimate companies will not ask for sensitive information over the phone.
- Block the Number: After hanging up, block the number to prevent further contact.
- Report the Scam: Consider reporting the call to the Australian Competition and Consumer Commission (ACCC) or the local authorities to help combat these scams.
Conclusion
In conclusion, it’s essential to be wary of unexpected calls, particularly those that delve into personal issues like account troubles or computer access. Utilising Reverse Phone Lookup in Australia can aid in identifying trustworthy callers and protecting yourself from scams. Remember to stay informed and cautious to avoid falling victim to such frauds.
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What Our Users Reviewed
Caller was a male Indian saying he was from Telstra. He knew my first name. He told that I was experiencing slow and drop outs to my National Broadband Network and asked me to do a speed test. I did a speed test and told him the speeds. He then put me onto a woman who asked me to download a web page called "anydesk", which I did and knew they were trying to get into my computer. I hung up and closed down the web page. They tried ringing me back 3 more times, all from different numbers (02) 3800 1971; 1481; 1590. I have blocked all the phone numbers. Then I checked out the "anydesk" page and saw the it is used as a scammer's page.