1800 431 401: Scam Alert – Impersonating Service Providers

3-min Read2 Reports

  • Scam

The number 1800 431 401 has been reported as a scam, impersonating legitimate service providers. In this article, discover how to identify and handle calls from this number safely.

Identifying the Danger of 1800 431 401

When you receive a call from the number 1800 431 401 / 00431401, it’s essential to exercise caution. User reports indicate that this number is associated with a sophisticated scam designed to impersonate established service providers such as Kayo Sports, Netflix, Stan, and several others. The intent behind this deceit is clearly to manipulate unsuspecting customers into divulging sensitive personal information, potentially leading to financial losses.

How the Scam Works

Victims of this scam typically report receiving unsolicited calls claiming to be customer support representatives from well-known services. They may state that your account requires urgent action, such as a refund due to supposed overcharges. To make their ploy more convincing, these callers are knowledgeable about the service’s products and may even send emails resembling official communication from the provider. This familiarity can lower your guard, leading to dangerous mistakes during the conversation.

User Experiences

  • One user reported on 15/09/2022 that the caller falsely claimed that an app required an update, making them susceptible to fraud. This user was prompted to provide a code they received via text, which is commonly used by scammers to gain access to financial and personal accounts through two-factor authentication.
  • Another individual detailed their experience on 19/06/2022, highlighting how they believed they were in communication with Kayo Sports while actually dealing with scammers. They were convinced to share their financial details under the pretence of awaiting a refund, resulting in a significant monetary loss.

Stay Safe: Important Tips

To protect yourself from falling victim to 1800 431 401 / 00431401 or similar scams, keep the following tips in mind:

  • Verify the Call: Always verify the identity of the caller before providing any personal information. Hang up and contact the service provider directly using a verified number.
  • Be Skeptical: If an offer sounds too good to be true or creates urgency, tread carefully. Scammers often create a ruse of limited-time offers to pressure victims into hasty decisions.
  • Don’t Give Out Confidential Information: Never share passwords, codes, or sensitive financial information over the phone, particularly to numbers you did not dial directly yourself.

Conclusion

The phone number 1800 431 401 / 00431401 proves to be a deceptive avenue for scammers looking to exploit the names and reputations of trusted service providers in Australia. By staying vigilant and employing safe practices, you can guard against these malicious calls. For further research on phone numbers, consider utilising Reverseau for a reverse phone lookup to ascertain the legitimacy of unknown numbers.


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What Our Users Reviewed

B
Borthwick

The caller claimed that my app needed an update. I urge everyone not to share any codes they may text you, as this is a method used to access your personal information, particularly as a two-factor authentication or security code for credit cards.

K
Korb

This 1800 number is a scam number, pure and simple... It caught me out. The number appears high (sometimes at the top) on Google searches as the help desk for a range of widely used products and services. In my case it was Kayo Sports. The number also claims to serve Netflix, Stan, Optus, Disney etc. As I called them with a problem, my guard against scammers was down. Their knowledge of the Kayo product and and their use of the Kayo email service to reset my password gives the impression that you are dealing with Kayo. The claim was made that I had been overcharged for services and I was due a refund. By confirming my bank details for that refund, I actually gave access to withdraw funds. Yes, I feel stupid but the fact that I approached them, they triggered the reset email to my email address and they confirmed an overcharge that I believed to be the case when I thought I was contacting Kayo all created the illusion that I was dealing directly with the service provider. It cost me $900 so far but I am hopeful that my bank can reverse the charge. Telstra provides the 1800 number and Google provides the prominent search result. I don't believe that they are oblivious to this multi provider scam.


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