1800 080 702: Westpac/St.George Impersonation Reports

• Legit
• Suspicious
• Scam

1800 080 702: Community reports flag impersonation calls and SMS claiming to be from Westpac, St.George, and BankSA asking to verify account details.

Westpac and BankSA Impersonation Reports for 1800 080 702

Four community reports have flagged 1800 080 702 for suspicious activity involving impersonation of legitimate Australian banks. The pattern centres on callers and SMS senders claiming affiliation with Westpac, St.George, or BankSA to solicit account verification and personal information. One contributor confirmed they received genuine SMS from 1800 080 702 related to St.George identity verification, but three separate reports describe suspicious calls and messages using the same number to impersonate bank staff.

The critical distinction: legitimate St.George SMS from this number include clear reference numbers and match official Westpac group communications. Suspicious reports describe callers requesting verification without context, mentioning non-existent services like 'BizSecure', and attempting to direct recipients to provide personal details over the phone.

What Callers and SMS from 1800 080 702 Claim

Contributors report receiving SMS messages stating 'Confirm your details to avoid account restrictions. Check your email/letter or call 1800 080 702.' These messages reference St.George and Westpac teams, sometimes including reference numbers that appear official.

Call reports describe callers claiming to be from 'Westpac Business Identification Team' or 'BankSA'. One contributor reported a caller mentioning 'BizSecure', a service that does not appear on BankSA's official website. Another contributor received a call from someone claiming to represent BankSA who asked to verify profile details. A third report describes receiving a call supposedly warning them to expect future contact from 1800 080 702 itself.

SMS reports mention account verification requests, including one message claiming an account issue with Westpac when the recipient holds no such account. These messages ask recipients to confirm details or click links to verify information.

Distinguishing Legitimate from Suspicious Contact

One contributor who investigated their St.George SMS from 1800 080 702 confirmed it was genuine. That legitimate SMS included a reference number and came from a voluntary organisation's records held by St.George. However, the three suspicious reports differ in key ways:

• Legitimate St.George contact: Included reference numbers, clear context (organisation on file), and no requests to click external links or provide information immediately
• Suspicious reports from 1800 080 702: Vague account warnings without reference numbers, mention of non-existent services like 'BizSecure', requests to verify details without context, or SMS about accounts the recipient doesn't hold

Report Patterns and Timing

The legitimate SMS came over the course of a month (three separate messages). Suspicious reports were submitted across different dates in January through February, suggesting ongoing activity. One call came from someone claiming to be preparing the recipient for a call from 1800 080 702 itself-a red flag tactic suggesting pre-emptive legitimacy framing.

The mix of calls and SMS, combined with impersonation references to multiple Westpac group entities (Westpac, St.George, BankSA), suggests either compromised account access or fraudulent use of this legitimate freephone number.

What to Do If You Receive a Call from 1800 080 702

If 1800 080 702 calls you claiming to be from Westpac, St.George, or BankSA:

• Do not: Confirm personal details, account numbers, passwords, or date of birth during the call
• Do not: Click links sent in SMS or provide information because of account restriction warnings
• Do: Hang up and call the official customer service number on the back of your bank card or statement
• Do: Check your email and official banking app for genuine messages-banks typically confirm communication in multiple ways
• Do: Ask for a reference number and call back independently to verify the request

Legitimate banks will never call you first asking to verify sensitive details. If you initiated contact with your bank, it's safe to provide information during that call.

What to Do If You Receive an SMS from 1800 080 702

If you receive SMS from 1800 080 702:

• Do not: Click any links in the message
• Do not: Reply with personal or account information
• Do not: Call a number provided in the SMS if you didn't initiate contact
• Do: Forward the SMS to your bank's official number (check your bank statement or app)
• Do: Report the message as spam by replying STOP
• Do: Forward to 0429 999 888 (Australian Communications and Media Authority SMS spam reporting)

If the SMS references an account you don't hold, it is not legitimate-delete and report.

How to Report 1800 080 702

Report this number and suspicious contact attempts to:

• Scamwatch: scamwatch.gov.au-report phishing attempts and impersonation scams
• ACMA (Australian Communications and Media Authority): acma.gov.au-report unwanted calls and SMS
• Your bank directly: Contact Westpac, St.George, or BankSA via their official channels to report the fraudulent contact
• ReportCyber: cyber.gov.au-if the SMS contained phishing links

If you have received suspicious contact from 1800 080 702, share your experience on Reverseau to help other Australians recognise impersonation attempts using this number.

Frequently Asked Questions