1800 023 919 - 1800023919: CBA Impersonation Scam Reports

• Scam
• Legit
• Suspicious

Community reports for 1800 023 919 (1800023919): Callers impersonate Commonwealth Bank, request app passwords, and send fake account closure emails from spoofed addresses.

CBA Impersonation Scam Reports for 1800 023 919

Multiple contributors have reported calls and emails from 1800 023 919 (also written as 1800023919) impersonating Commonwealth Bank of Australia. The scam operates on two fronts: fraudulent emails claiming account closure, and direct calls requesting sensitive banking credentials. What makes 1800 023 919 particularly deceptive is that caller ID spoofing masks the number as legitimate businesses like Hurtle Gear motorcycle shop, creating false trust before the impersonation attempt begins.

Contributors who called their bank to verify found that 1800 023 919 is not a legitimate Commonwealth Bank contact number. The combination of email phishing and phone-based credential harvesting suggests a coordinated attack designed to capture login information for unauthorised account access.

Fake Account Closure Emails from 1800 023 919

One contributor received an email claiming to originate from NetBankNotification@cba.com.au with the subject line "Your Account Closure." The email notified them that Commonwealth Bank had made a commercial decision to close their business account and directed them to call 1800 023 919, selecting option 2 twice for queries. The email was formatted in plain Arial text with no Commonwealth Bank logos or branding elements, and was addressed to the recipient by name to appear personalised.

The sender address NetBankNotification@cba.com.au is a spoofed version of legitimate Commonwealth Bank communications. Real account closure notifications from Commonwealth Bank include official branding, specific account details, and references to actual bank staff. This email contained none of those elements, relying instead on urgency and personalisation to prompt the recipient to call 1800 023 919.

What Callers from 1800 023 919 Request

A contributor who answered a call from 1800 023 919 reported that the caller requested their app password. When the contributor verified the call with their bank, Commonwealth Bank confirmed the call was fraudulent. This represents a direct attempt to harvest credentials that would give the scammer full access to the victim's online banking.

Another contributor received a call where the caller claimed to represent the Commonwealth Bank card fraud department. The contributor's phone identified the caller as originating from Hurtle Gear, a motorcycle accessories shop. When the contributor questioned this discrepancy, the agent named Tony denied any fraud issue existed and ended the call. This mismatch between claimed identity and actual caller ID is a hallmark of spoofed number scams.

Caller ID Spoofing Patterns

The phone 1800 023 919 appears linked to display spoofing, where calls show up on recipient phones as coming from other businesses entirely. One contributor noted their phone ID'd an incoming call from 1800 023 919 as originating from Hurtle Gear motorcycle shop. A separate report from December 2023 specifically flagged that 1800 023 919 displays as Hurtle Gear on caller identification systems. This suggests the scammers have either compromised the Hurtle Gear phone line or are using VOIP technology to mask their real origin.

What to Do If You Receive a Call from 1800 023 919

If 1800 023 919 calls you claiming to represent Commonwealth Bank:

• Do not: Share your app password, PIN, card details, or one-time codes with anyone claiming to be from your bank
• Do not: Follow instructions to call back on a number provided during the call
• Do not: Click links or open attachments in emails claiming to be from Commonwealth Bank
• Do: Hang up immediately and contact Commonwealth Bank directly on the number on your bank card or official bank website
• Do: Block 1800 023 919 in your phone settings to prevent future calls
• Do: Report the number to your bank and to the authorities

What to Do If You Receive an Email from 1800 023 919

If you receive an email mentioning 1800 023 919 or claiming to be from Commonwealth Bank:

• Do not: Click any links in the email
• Do not: Download any attachments
• Do not: Reply to the email or call any numbers mentioned in it
• Do: Report the email as spam or phishing to your email provider
• Do: Forward the email to Commonwealth Bank's abuse team at reportphishing@cba.com.au
• Do: Log into your Commonwealth Bank account directly (not via any email link) to check your account status

How to Report 1800 023 919

Report this number and your experience to the following Australian authorities:

• Scamwatch: scamwatch.gov.au - Lodge a report of the phishing email and impersonation attempt
• ACMA (Australian Communications and Media Authority): acma.gov.au - Report the spoofed number and caller ID fraud
• ReportCyber: cyber.gov.au - Report the phishing email component
• Commonwealth Bank: Contact your bank directly to report the fraudulent calls and emails, and to ensure your account security
• Reverseau: Share your experience here to help other Australians identify this scam number

Frequently Asked Questions