- Unknown
One contributor reported a suspicious voicemail from 1800 022 045 (1800022045) claiming to be Nielsen Home Scan, requesting a callback.
Callback Request Reports for 1800 022 045
A single contributor has flagged 1800 022 045 (also written as 1800022045) for a suspicious voicemail claiming affiliation with Nielsen Home Scan. The caller left a voicemail requesting a callback to 1800 022 045, but the contributor found the message unsettling enough to report it to Reverseau.
Callback request scams are a recognised threat in Australia. Callers leave voicemails asking you to return a call to a number that may not be what it appears, potentially connecting you to overseas operators or premium-rate services. The fact that this message referenced Nielsen (a legitimate market research organisation) suggests the caller may be impersonating or spoofing a recognised brand to build credibility.
Why Callback Requests Are Risky
When you call back an unknown number, you have no way to verify who answers or what service you're actually connecting to. The number on your voicemail may have been spoofed or modified. Premium-rate callback scams can result in unexpected charges on your phone bill. Overseas-based callback operations may attempt to extract personal or financial information during the call.
What to Do If You Receive a Voicemail from 1800 022 045
If 1800 022 045 leaves you a voicemail:
- Do not: Call back the number provided in the voicemail, assume the caller is who they claim to be, or share personal details if you do call
- Do: Verify independently by looking up the legitimate organisation's contact details online, call the official number directly (not one from the voicemail), or block the number if the voicemail seems suspicious
If the voicemail genuinely claimed to be from Nielsen Home Scan, you can independently verify this by visiting Nielsen's official Australian website and checking their listed contact numbers. Do not use any phone number provided in the voicemail itself.
Report Patterns
The report about 1800 022 045 came through voicemail, which is a common vector for callback scams since voicemails create a sense of urgency and are harder to trace than live calls. The contributor's instinct to report the message rather than call back was the correct response.
How to Report 1800 022 045
If you receive a suspicious callback request from 1800 022 045 or any similar number:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report to Scamwatch at scamwatch.gov.au if you believe it's a scam attempt
- Block the number on your phone to prevent future contact
- Share your experience on Reverseau to help other Australians identify suspicious numbers
Help others by sharing your experience with 1800 022 045!
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What Our Users Reviewed
Voicemail claiming to be from Neilsen Home Scan, asked for callback to 1800 022 045, feels off
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WRITE A REVIEWFrequently Asked Questions
Is Nielsen Home Scan a real company that uses 1800 022 045?
Nielsen is a legitimate global market research firm, but you should verify independently before returning any call. Never use a phone number from an unsolicited voicemail. Instead, search online for Nielsen's official Australian contact details or visit their website directly. If 1800 022 045 is genuinely associated with Nielsen, their website will confirm it.
What happens if I call back 1800 022 045?
You cannot be certain who will answer or what they intend to do with your call. Callback request scams often connect you to overseas operators who may attempt to extract personal information, sell you unwanted services, or charge your phone bill for premium-rate numbers. The safest approach is to never call back numbers from unexpected voicemails.
How do I verify if a callback voicemail is legitimate?
Always independently verify the caller's identity. Search online for the organisation's official Australian phone number (not the one in the voicemail) and call that directly. For example, if the voicemail claims to be from Nielsen, visit Nielsen's official website and use their published contact number. A legitimate organisation will be happy to help if you contact them through verified channels.
Can 1800 022 045 be spoofed or faked?
Yes, phone numbers including freephone numbers like 1800 022 045 can be spoofed to appear on caller ID. Just because a number displays on your phone does not guarantee the caller is actually calling from that number or is who they claim to be. This is why callback requests are particularly risky.
What should I do if I already called back 1800 022 045?
If you called back and shared personal information, monitor your bank statements and credit file for suspicious activity. Consider placing a fraud alert with the Australian Securities Exchange (ASIC) or checking with the ACMA. If you provided financial details, contact your bank immediately. Block 1800 022 045 on your phone to prevent further contact.
Where do I report the voicemail from 1800 022 045?
Report the voicemail to Scamwatch at scamwatch.gov.au, the ACMA at acma.gov.au, or file a report on Reverseau to alert other Australians. If you received calls rather than just a voicemail, you can also register your number on the Do Not Call Register at donotcall.gov.au to reduce telemarketing contact in future.