- Suspicious
- Scam
- Legit
- Spam
11 community reports for 04 8990 0024 (0489900024) reveal Engie utility bill impersonation scams, robocalls with urgency tactics, and requests for personal information.
Engie Impersonation Reports for 04 8990 0024
Community reports indicate that 04 8990 0024 (also written as 0489900024) is being used for coordinated impersonation attempts targeting Australians with utility bill-related scams. Out of 11 total reports, multiple contributors describe callers claiming to represent Engie or Simply Energy, with several flagging the behaviour as fraudulent. The pattern suggests a systematic approach using the utility provider's name to establish false credibility before requesting sensitive information.
One contributor who called back the number received what they described as a "dodgy vibe" from someone claiming to be from "Engy" who immediately requested their date of birth. Another report notes the caller posed as a gas and electricity provider but the contributor suspected it was a scam operation. A third contributor received an automated call claiming to be from Engie about an overdue bill, though the message itself cast doubt on authenticity by saying "if you've paid lately just ignore it."
What Callers from 04 8990 0024 Claim
The primary tactic involves impersonating Engie or other major Australian energy providers. Contributors report callers stating that bills are overdue and requesting immediate action. One automated message from 0489900024 claimed the recipient owed money but included the contradictory statement "if you've paid lately just ignore it," a red flag that suggests a mass robocall campaign rather than a legitimate utility company checking on accounts.
When contributors engaged further with the number, callers escalated to personal information requests. One caller asked for the contributor's date of birth after establishing the initial contact through a bill-related pretext. This two-stage approach (establishing trust through impersonation, then harvesting personal data) is typical of identity theft and fraud operations.
Contributors also report variation in the caller's claimed company name, with some saying "Engy" (misspelling) and others saying "Simply Energy," suggesting multiple scammers operating from the same number or a shared calling infrastructure.
Call Patterns and Timing
Reports for 04 8990 0024 span from June 2024 through February 2026, indicating sustained activity over nearly two years. A significant proportion of calls went unanswered and left no voicemail, which is consistent with robocall or mass dialling campaigns. One contributor reported receiving calls from 0489900024 and "variations with slightly different last digits," all without voicemail messages, suggesting a dialling operation cycling through similar numbers.
The call volume pattern shows multiple contributors receiving repeated contact attempts. One report notes "two calls but no messages left," another mentions "three times without leaving a message," and a third describes ongoing calls from this number and variants. This persistence without message-leaving behaviour is characteristic of scam operations attempting to reach victims through volume and repeated attempts.
The mix of automated robocalls (reported February 2026) and live impersonation attempts (reported January 2026) suggests the operation uses both technologies depending on the stage of the scam or availability of live operators.
What to Do If You Receive a Call from 04 8990 0024
If 04 8990 0024 calls you:
- Do not: Answer if you don't recognise the number, return the call, provide your date of birth or other personal information, or follow any instructions to make payments
- Do: Let it go to voicemail, hang up immediately if you answer and hear an automated message about bills, block the number in your phone's settings, and verify any utility bill queries by calling Engie directly on their official number from your bill or their website
- If you get through to a live caller claiming to be from Engie: Hang up and independently contact Engie using the contact details on your actual bill or from their official website - legitimate companies never ask for date of birth or identification details during unsolicited calls
- Do not call back: Returning calls to 0489900024 after receiving contact is exactly what the scammers want, as it confirms your number is active and gives them opportunity to launch the personal information request phase
Report Patterns and Risk Assessment
The 11 reports for 04 8990 0024 show a clear escalation pattern. Early reports (June-July 2024) describe missed calls with no messages. Mid-period reports (August-January) shift to answered calls where the impersonation and personal information requests occur. Recent reports (February 2026) show evolution to automated robocalls, suggesting the operation may be scaling up.
The allocation data shows this number is registered as a mobile through Pivotel Satellite. This is notable because legitimate utility companies typically use fixed-line or specific business numbers. Scammers sometimes use satellite or VOIP-based mobile allocations to evade tracing and blocking.
The specific tactics reported (robocall, urgency, impersonation, personal information request) align with known Australian utility company impersonation fraud patterns that target bill payers and attempt to extract identity details for downstream fraud.
How to Report 04 8990 0024
If you receive calls from 0489900024 claiming to be from Engie or other utilities:
- Report to Scamwatch: Visit scamwatch.gov.au and lodge a report describing the call, what was claimed, and whether personal information was requested
- Report to ACMA: The Australian Communications and Media Authority tracks illegal robocalls and impersonation attempts at acma.gov.au - include details of automated messages or repeated calls
- Report to Services Australia: If the caller attempted to access your personal information or you're unsure about a bill, you can verify the legitimacy of any claim through servicesaustralia.gov.au or by calling the utility provider's official number
- Block the number: Add 04 8990 0024 to your phone's blocked list to prevent further calls
- Contribute to Reverseau: Share your experience with 0489900024 on this page to help other Australians identify this number and protect themselves from the same impersonation attempt
Help others by sharing your experience with 0489 900 024!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
automated call asking if I'm an Engie customer, said my bill's overdue but if you've paid lately just ignore it, seems fishy
Called back and got dodgy vibe, bloke claiming to be from Engy asking for date of birth
Engie rang about overdue bill
Didn't leave message, suggests scam attempt
Contacts about overdue gas or electricity bills with Engie or Simply Energy, can ignore but pay your bills
Put on hold then asked me to identify myself
Keep getting calls from this number and variations with slightly different last digits, never leave voicemail
Called but no voice message
Two calls but no messages left
Phoned three times without leaving a message, suspect spam
Posed as gas and electricity provider, suspect it's scam
Help others by sharing your experience with 0489 900 024!
WRITE A REVIEWFrequently Asked Questions
Is 04 8990 0024 actually Engie calling about my bill?
Multiple contributors report that callers claiming to be from Engie or "Engy" on 0489900024 requested personal information like date of birth, which legitimate utility companies do not do on unsolicited calls. One report specifically noted a "dodgy vibe" when the caller asked for date of birth. Engie always sends bills by post and contacts established customers through verified channels. If you're unsure, hang up and call Engie directly using the number on your actual bill - never use a number from the incoming call.
Why does the automated message from 04 8990 0024 say 'if you've paid lately just ignore it'?
This contradictory message is a red flag that 0489900024 is not from Engie. Legitimate billing systems don't tell customers to ignore overdue bill notices. This phrasing appears designed to confuse people into thinking the call is less serious, lowering their guard so they're more likely to engage or return the call. The message itself suggests a mass robocall campaign rather than genuine account verification.
Should I call back 0489900024 to clarify if the bill claim is real?
Do not call back 0489900024. Contributors who called back reported receiving requests for personal information and described the interaction as suspicious. Calling back confirms your number is active and gives the scammers a direct opportunity to launch their personal information harvesting phase. Instead, if you're concerned about a bill, contact your utility provider directly using the number on your statement or their official website.
I've received multiple calls from 04 8990 0024 and similar numbers with different last digits. Is this the same operation?
Yes, one contributor specifically reported receiving calls from 0489900024 and "variations with slightly different last digits," all without voicemail messages. This is a common tactic used by scam operations running mass robocall campaigns - they cycle through similar numbers to increase the volume of attempted contacts and reduce the chances of the entire number range being blocked before they reach targets. Block 04 8990 0024 and report all variations to ACMA.
What should I do if someone from 04 8990 0024 asks for my date of birth?
Hang up immediately. One contributor experienced exactly this when they called back 0489900024 - a caller claiming to be from "Engy" requested their date of birth. Legitimate companies never ask for date of birth, full names, or identifying information during unsolicited calls. This is a classic identity theft setup. Block the number, report it to Scamwatch at scamwatch.gov.au, and consider placing a fraud alert with your bank.
Why is 04 8990 0024 registered as a mobile through Pivotel Satellite instead of a business line?
Scammers often use mobile or VOIP-based numbers rather than fixed business lines because they're harder to trace and easier to change if the number gets reported or blocked. The use of a satellite provider allocation by 0489900024 for what claims to be a utility company (which would normally use dedicated business numbers) is another indicator this is not a legitimate Engie channel. Always verify any utility contact by calling the official number from your bill.