- Suspicious
- Scam
Community reports for 04 8391 8572 (0483918572): Callers impersonating ShiftCare, using personal details like family members' names to appear legitimate.
ShiftCare Impersonation Reports for 04 8391 8572
Two contributors have reported calls from 04 8391 8572 (also written as 0483918572) where the caller falsely claimed to represent ShiftCare. The impersonation appears deliberate, with the caller using personal information to establish false credibility.
One contributor noted the caller from 0483918572 specifically mentioned their daughter's name, claiming she had started a trial with the service. This tactic of referencing family members was designed to make the caller sound legitimate and increase the likelihood the recipient would engage further.
What Callers from 04 8391 8572 Claim
Contributors report the caller from 04 8391 8572 claims affiliation with ShiftCare, a disability support service provider. The impersonation escalates by incorporating personal details into the pitch. One contributor described the initial contact as seeming "off," suggesting inconsistencies in the caller's story or presentation.
The caller attempts to establish legitimacy by referencing family members who supposedly have an existing relationship with the service. This personal information request component suggests the caller is either attempting to extract additional details or has obtained contact information through other means.
Report Patterns and Timing
The two reports about 0483918572 came through answered calls rather than voicemail or SMS. The earlier report in August 2025 was more elaborate, with the caller actively using personal information. The more recent report in January 2026 describes a simpler approach where the caller merely claimed ShiftCare affiliation without the same level of detail.
The number is registered to Optus Mobile, suggesting it may be a mobile service, though scammers frequently use spoofed or compromised mobile numbers for impersonation attacks.
What to Do If You Receive a Call from 04 8391 8572
If 04 8391 8572 calls you:
- Do not: Confirm personal information, provide details about family members, or agree to trials or services over the phone
- Do not: Return the call if you hang up
- Do: Hang up immediately if the caller claims to represent ShiftCare or any service you don't recognise
- Do: Verify independently by finding the official number on the organisation's website and calling them directly
- Do: Block the number (04 8391 8572) after the first suspicious contact
- Do: Be especially cautious if the caller mentions family members or personal details
Never assume a caller is legitimate based on their knowledge of your name or family members' names. Scammers obtain this information from data breaches or public sources.
How to Report 04 8391 8572
If you receive a call from 04 8391 8572 or 0483918572:
- Report the call to the ACMA (Australian Communications and Media Authority) at acma.gov.au
- Lodge a report with Scamwatch at scamwatch.gov.au with details of what the caller claimed
- If the call involved attempted financial fraud, report to ReportCyber at cyber.gov.au
- Consider reporting to your phone provider (Optus) as the number may be spoofed on their network
- Share your experience on Reverseau to help other Australians identify this number
Help others by sharing your experience with 0483 918 572!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Bloke claimed to be from Shift Care but no idea who they are, seemed off
Bloke from ShiftCare used my daughter's name to sound legit, claimed she started a trial
Help others by sharing your experience with 0483 918 572!
WRITE A REVIEWFrequently Asked Questions
Is 04 8391 8572 actually ShiftCare calling me?
No. ShiftCare will not contact you unsolicited claiming someone in your family has started a trial. If you need to contact ShiftCare, find their official number on their website and call directly. Contributors reporting 0483918572 confirm the calls are impersonation attempts, not legitimate ShiftCare contact.
How did the caller from 04 8391 8572 know my daughter's name?
Scammers obtain personal information through data breaches, public records, social media, or purchased contact lists. The fact that the caller mentioned your daughter's name in connection with a ShiftCare trial is a classic social engineering tactic to appear legitimate. Do not assume a caller is real just because they know personal details.
What should I do if I already gave information to the caller from 0483918572?
Contact your bank immediately if you provided financial details. Change passwords for online accounts if you shared login credentials. Monitor your accounts for suspicious activity. Report the call to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au) with a description of what information you shared.
Why is 04 8391 8572 registered to Optus Mobile if it's a scam?
Mobile numbers are frequently spoofed or compromised by scammers. The number appearing on your caller ID as 04 8391 8572 may not actually originate from the legitimate Optus account holder. Report the suspicious activity to Optus and the ACMA, as the account may have been hacked or the number spoofed.
What's the difference between the two reports about 0483918572?
One contributor described the caller as simply claiming to be from ShiftCare without specifics (suspicious call). The other report was more targeted, with the caller using the recipient's daughter's name to claim she had started a trial (clear impersonation and personal info request). Both indicate the same type of fraudulent ShiftCare impersonation.
Should I block 04 8391 8572 or keep it to gather evidence?
Block the number immediately. You've already identified it as impersonation based on community reports here. Keeping it unblocked won't help authorities and may result in repeat calls. If you want to report it, provide the details you have to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au) before blocking.