- Scam
One contributor reports 04 4960 5011 (0449605011) falsely claiming to be Telstra, attempting NBN-related scam. Vodafone mobile number.
Telstra Impersonation Reports for 04 4960 5011
A contributor has reported receiving a call from 04 4960 5011 (also written as 0449605011) where the caller falsely claimed to represent Telstra. The caller attempted to discuss supposed NBN errors, a common tactic used in tech support scams targeting Australians. The contributor noted they do not even use Telstra services, indicating this was an unsolicited scam attempt.
The number registered as a Vodafone mobile (0449605011) makes it particularly concerning, as legitimate Telstra representatives would typically call from Telstra's official business lines, not mobile numbers. The mismatch between the claimed identity (Telstra) and the actual carrier (Vodafone) is a red flag characteristic of impersonation scams.
What Callers from 04 4960 5011 Claim
According to the report, the caller from 04 4960 5011 falsely identified themselves as representing Telstra and raised concerns about NBN errors or problems. This approach is designed to create urgency and concern, particularly targeting people with active internet services. The caller provided no legitimate reason to contact the contributor (who doesn't use Telstra), suggesting the impersonation was part of a broader scam campaign using generic targeting.
What to Do If You Receive a Call from 04 4960 5011
If 04 4960 5011 calls you:
- Do not: Engage with claims about NBN or network errors, provide personal or account details, or allow remote access to your device
- Do: Hang up immediately, verify any legitimate claims by calling Telstra directly using the official number on their website (1300 555 050), and block the number on your phone
- Know: Telstra will never cold-call you about NBN problems unless you initiated contact or have an active service issue you reported
How to Report 04 4960 5011
If you receive scam calls from 04 4960 5011 (0449605011), report the incident to Australian authorities:
- Report to Scamwatch at scamwatch.gov.au with details of the call and any personal information you may have shared
- Lodge a complaint with the ACMA (Australian Communications and Media Authority) at acma.gov.au for telecom scams
- If you've provided bank details or financial information, contact your bank immediately and consider reporting to cyber.gov.au
- Report the number to Reverseau to contribute to community awareness about 0449605011
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What Our Users Reviewed
Pretends to be Telstra with NBN errors nonsense, don't even use Telstra
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WRITE A REVIEWFrequently Asked Questions
Why would a Vodafone mobile number claim to be Telstra?
Scammers often mask or spoof their true identity. The report indicates 04 4960 5011 is registered as a Vodafone mobile, but the caller falsely claimed to represent Telstra. This mismatch is a hallmark of impersonation scams. Legitimate telecom providers use official business lines, not random mobile numbers.
What should I do if 04 4960 5011 calls about my NBN?
Hang up immediately. The contributor's experience with 0449605011 shows the caller claimed NBN problems despite the recipient not using Telstra. Never allow remote access or share account details with unsolicited callers. Contact NBN directly at nbnco.com.au or call 1300 556 858 to verify any legitimate service issues.
Is this a Telstra number?
No. While the caller from 04 4960 5011 claimed to represent Telstra, the number is actually registered as a Vodafone mobile (0449605011). Telstra's official customer service lines are 13 2200 or 1300 555 050. If you're unsure, always call the official number yourself rather than calling back an unsolicited caller.
How can I verify if Telstra actually needs to contact me?
Do not trust the caller from 04 4960 5011. Instead, visit telstra.com.au, call Telstra's official number (13 2200), or log into your Telstra account online. You can also check your email for official notifications from Telstra's verified address. Telstra will never pressure you to grant remote access or provide full account passwords over the phone.
What if I already gave information to the caller from 0449605011?
Act quickly. If you shared banking details, passwords, or personal identification information with 04 4960 5011, contact your bank immediately and report the fraud. File a report at Scamwatch (scamwatch.gov.au) and consider placing a ban on credit file checks with Equifax, Experian, or TransUnion to prevent identity theft.
Can I block 04 4960 5011 on my phone?
Yes. Most phones allow you to block individual numbers. After blocking 0449605011, consider reporting it to your carrier and to authorities. However, scammers often use different numbers in subsequent calls, so stay alert for similar impersonation attempts from other numbers claiming to be Telstra.