0438 206 372: Scam - Impersonation of Commonwealth Bank

• Scam

The phone number 0438 206 372 has been reported as a scam, with claims made of impersonating Commonwealth Bank. If you receive a call from this number, read our guide on how to handle it safely.

Understanding the Threat of 0438 206 372

The number 0438 206 372 / 0438206372 has drawn the attention of many users, primarily due to reports describing a troubling pattern of behaviour resembling that of a scam call. Users have identified it as attempting to impersonate a reputable bank, specifically Commonwealth Bank, to exploit individuals under the guise of addressing alleged fraudulent activities.

A Closer Look at the Scam

In a specific instance reported on 23 January 2023, a caller purporting to be from Commonwealth Bank contacted a user and mentioned suspicious transactions linked to their account. The caller suggested immediate actions to safeguard the user's phone and bank account. The situation escalated when the caller requested that the individual download the Zoho Customer Assist app, a step that raised red flags.

This apparent strategy is a common tactic employed by scammers attempting to gain unauthorised access to personal information and devices. By claiming to offer assistance with a 'fraudulent transaction,' this scam can effectively manipulate unsuspecting individuals, leading them to disclose sensitive information or install potentially harmful software.

How to Handle Calls from This Number

• Do not provide personal information: If the caller asks for sensitive data, simply hang up.
• Do not download apps: Legitimate banks will never ask you to download unknown software during a call.
• Verifying contact: If you have concerns, hang up and contact your bank using official numbers from their website.
• Report the number: Help protect others by reporting this number to scam monitoring services.

Conclusion

Given the details of user reports, it becomes glaringly evident that 0438 206 372 / 0438206372 is a scam number posing as Commonwealth Bank. Awareness is critical when it comes to handling suspicious calls. Using services such as Reverseau can aid in identifying the nature of calls, granting you peace of mind and safeguarding your personal information. Always trust your instincts; if something feels off, it’s best to err on the side of caution.