0436 642 168 - Suspected Scam: NBN Disconnection Call

• Scam

Have you received a call from 0436 642 168? Many users report it as a suspicious number claiming to be from the National Broadband Network. This guide provides tips on how to handle such calls.

Is 0436 642 168 / 0436642168 a Scam?

The phone number 0436 642 168 / 0436642168 has been flagged by several users as a possible scam, with reports indicating it’s supposedly linked to the National Broadband Network (NBN). These calls typically feature an automated message suggesting that your NBN service is due for disconnection unless you press a specific number to speak with a technician. Such tactics are commonly used by scammers to elicit a response from unsuspecting individuals.

Users’ Experience

A review reported on 24 October 2022 highlighted a caller experiencing a message about their NBN service being disconnected. The user was prompted to press "1" for more details, but wisely chose not to engage. After attempting to return the call, they discovered that the number was disconnected. This is a significant indicator that it is, indeed, a scam operation, as legitimate representatives would not use a number that had been deactivated.

Understanding the Scam

This specific type of scam is misleadingly crafted to create a sense of urgency, encouraging victims to panic and wrongly believe their services will be interrupted. Scammers often exploit well-known organisations like the NBN to gain trust. The danger is that once in contact, victims may be persuaded to provide personal details or pay fees that are unnecessary.

How to Handle Such Calls

• Don’t Engage: If you receive a call from this number, DO NOT press any buttons or provide any personal information.
• Verify with the Organisation: Contact your internet service provider or the NBN directly using a trusted contact number to confirm if there are any service issues.
• Report It: Consider reporting the call to Australian Consumer Law or similar authorities which track and combat telemarketing scams.
• Use a Reverse Phone Lookup: Services like Reverseau can help you identify the caller effectively and verify information about the phone number in question.

In conclusion, if you encounter the number 0436 642 168 / 0436642168, exercise caution and remain vigilant as it is likely a scam. By doing your due diligence and staying informed, you can protect yourself from potential fraud.