Community reports for 0428 408 753 (0428408753): Contributors report callers falsely claiming to be from Telstra Billing Department, offering fake discounts and asking about connection issues.
Telstra Impersonation Reports for 0428 408 753
Two contributors have flagged calls from 0428 408 753 (also written as 0428408753) for impersonation of Telstra staff. Both reports describe callers claiming affiliation with the Telstra Billing Department, using tactics designed to appear legitimate while extracting information or gaining trust.
The allocation data confirms 0428408753 is registered as a mobile number with Telstra Limited, which scammers exploit to enhance credibility. Contributors report the callers initiated contact with service-related questions, a common social engineering approach used to lower guard and establish false rapport.
What Callers from 0428 408 753 Claim
One contributor who answered a call from 0428 408 753 reported the caller claimed to represent the Telstra Billing Department and specifically asked if the recipient had any connection issues. The same caller then mentioned a discount on the recipient's bill, a tactic designed to make the call appear legitimate and incentivise engagement.
When the recipient called the number back, the same person answered and repeated the Telstra Billing Department claim. A second contributor received a similar call from 0428408753 from a woman with a heavy accent claiming Telstra affiliation. This contributor noted the caller hung up abruptly when challenged about their identity, a red flag indicating the caller could not verify legitimacy.
Call Patterns and Timing
Both reports about 0428 408 753 were answered calls rather than voicemails or silent attempts, suggesting the scammers actively engage when someone picks up. The first call came through on 20 February 2026, with a second reported just nine days earlier on 11 February, indicating this number may be in active rotation for impersonation campaigns.
One contributor noted receiving multiple calls from 0428408753, with the recipient calling back to verify, only to have the same person answer. This repeat calling pattern is typical of scammers testing responses or attempting follow-up pressure.
What to Do If You Receive a Call from 0428 408 753
If 0428 408 753 calls you:
- Do not: Answer questions about your connection, bills, or services; confirm or deny having Telstra services; stay on the line if the caller requests remote access or personal information
- Do: Hang up immediately and contact Telstra directly using the official number on your bill or their website; verify any billing claims by logging into your myGov or Telstra account directly; block the number if it calls again
- If curious: Let the call go to voicemail first; if you do answer and the caller asks questions, simply say you do not discuss account details over the phone and end the call
Telstra will never cold-call to offer unsolicited discounts or ask about connection issues. Any discount or service change should be initiated by you, not inbound callers claiming to represent Telstra.
How to Report 0428 408 753
If you receive calls from 0428 408 753 impersonating Telstra or any other service provider, report the number through these Australian channels:
- Scamwatch: Report the incident at scamwatch.gov.au with details of what the caller claimed and what information they requested
- ACMA (Australian Communications and Media Authority): Lodge a complaint about the number and impersonation tactic at acma.gov.au
- Telstra directly: Contact Telstra's abuse team to report the spoofed number at 13 2200 (from any phone) or through your account settings
- Reverse AU: Contribute your own experience with 0428408753 to help other Australians identify this number
Had a call or text from 0428 408 753? Tell others what happened.
SUBMIT A REPORTReport Ratings
Community Reports
Called me twice so I called back and it was someone who randomnly said they were from the Telstra Billing Department and asked me if I had any connection issues and if I knew I had a discount on my bill. Very clear scam.
Woman with heavy accent claimed to be from Telstra, sounded like she was calling from the loo, hung up when I asked
Had a call or text from 0428 408 753? Tell others what happened.
SUBMIT A REPORTFrequently Asked Questions
Why would a scammer use a number that appears to be from Telstra?
Scammers often use mobile numbers or spoof caller ID to appear as legitimate businesses. The number 0428 408 753 (0428408753) is actually registered to Telstra, which gives callers instant credibility when they claim to represent the company. Contributors are less likely to hang up on what appears to be a genuine Telstra contact, making impersonation from 0428 408 753 particularly effective for social engineering.
What should I do if I already gave information to the caller from 0428 408 753?
If you provided personal details, account information, or passwords to someone claiming to be from Telstra via 0428 408 753, contact Telstra immediately on 13 2200 (not the number that called you). Ask them to review your account for unauthorised access, reset your password, and monitor your account for suspicious activity. If you gave banking details, contact your bank as well.
How can I verify if a call claiming to be from Telstra is real?
Real Telstra representatives will not pressure you or ask for passwords over the phone. If a caller from 0428 408 753 or any number claims to be Telstra, hang up and call Telstra directly on 13 2200 using a phone not on the original call. Verify the person's identity and reference number. Never use a callback number or contact information provided by the inbound caller.
What does it mean when the caller from 0428 408 753 mentions a discount on my bill?
Unsolicited calls about discounts are a classic impersonation tactic. Real Telstra would apply bill credits to your account directly or notify you through official letters and your myGov portal, not through random inbound calls. If you are genuinely eligible for a discount from 0428408753's caller, you can verify this by logging into your Telstra account or calling Telstra on 13 2200 yourself.
Why did the caller from 0428 408 753 hang up when questioned?
One contributor reported that the woman claiming Telstra affiliation hung up abruptly when challenged. Scammers working from 0428408753 typically disconnect when they sense scepticism because they cannot substantiate their false claims. Hanging up is their exit strategy when social engineering fails, allowing them to move on to more receptive targets.
Should I block 0428 408 753 on my phone?
Yes. If 0428408753 calls you or calls repeatedly, add it to your block list immediately. Most modern phones have a built-in blocking feature accessible through your call history. Report the number to your mobile provider (Telstra, in this case, since 0428 408 753 is registered to them) so they can investigate the account for fraudulent activity.