0428 311 458 (0428311458): Contributors report impersonation calls and SMS from Westpac, CommBank, and Ausiex claiming account changes. Phishing attempts targeting share trading accounts.
Bank Impersonation Scam Reports for 0428 311 458
Multiple contributors have flagged 0428 311 458 (also written as 0428311458) as a source of persistent bank impersonation attempts. The pattern spans several years, with reports dating back to 2023 and continuing through 2025, suggesting an ongoing operation targeting Australian bank customers. Contributors report receiving calls and SMS messages falsely claiming to represent CommBank, Westpac, and Ausiex, with callers claiming representative changes or requesting account verification.
The scam targeting this number has evolved to exploit share trading account creation. One contributor received an SMS impersonating Westpac hours after opening a share trading account, describing it as inauthentic but containing a phishing link. This timing suggests scammers may be obtaining customer data shortly after account creation, or monitoring for new trading account sign-ups.
What Callers and Messages from 0428 311 458 Claim
Contributors who received calls from 0428311458 report callers identifying themselves as bank representatives, claiming their assigned representative had changed. One contributor received sequential calls from different bank identities (CommBank then Ausiex), suggesting the same scammers are spoofing multiple financial institution numbers.
SMS messages from 0428 311 458 employ several deceptive tactics. One message asked the recipient to save the number for records, a social engineering technique to normalise future contact. Another SMS notified the recipient of a share purchase deduction in inauthentic language. The 2025 SMS impersonating Westpac included a phishing link, indicating these scammers are actively trying to capture login credentials or banking information from share traders.
Report Timeline and Patterns
The history of 0428 311 458 reveals a long-running scam operation. A contributor noted the number was already reported as a scam in 2023, yet continued to send fraudulent messages into 2025. The August 2025 SMS came hours after the recipient created a Westpac share trading account, suggesting either data harvesting from financial services providers or automated targeting of new trading account creators.
Reports span both call and SMS channels, with scammers adapting their approach. Earlier reports (2024) targeted general bank account holders with vague notifications about deductions. Recent reports (2025) show more sophisticated targeting of share trading customers with phishing links embedded in messages.
What to Do If You Receive a Call from 0428 311 458
If 0428 311 458 calls you claiming to be from your bank:
- Do not: Confirm your identity, provide account details, click links, or return the call
- Do: Hang up immediately, end the call, and contact your bank directly using the official number on your bank card or statement
- Do: Never use callback numbers provided by the caller
- Do: Block 0428311458 on your phone to prevent future contact
What to Do If You Receive an SMS from 0428 311 458
SMS messages from 0428 311 458 should never be trusted:
- Do not: Click any links or download attachments from messages sent by 0428311458
- Do not: Reply to confirm your identity or provide account information
- Do: Forward the SMS to 0429 999 888 (ACMA's report spam service)
- Do: Delete the message immediately after reporting
- Do: Block this number in your phone settings
- Do: Contact your bank directly using the official number if the message claims urgent action is needed
How to Report 0428 311 458
If you receive scam calls or SMS from 0428 311 458 (0428311458), report the activity to Australian authorities:
- SMS spam: Forward to 0429 999 888 (ACMA Spam Report)
- Scam calls and phishing: Report to Scamwatch at scamwatch.gov.au
- Cybercrime: File a report with ReportCyber at cyber.gov.au
- ACMA complaints: Submit formal complaints at acma.gov.au
- Your bank: Contact your bank directly and report the impersonation attempt
- Reverse AU: Contribute your experience with 0428 311 458 to help other Australians identify this scam number
Had a call or text from 0428 311 458? Tell others what happened.
SUBMIT A REPORTReport Ratings
Community Reports
Calls from different banks, CommBank then Ausiex, saying representative's changed
Got SMS saying to save this number for records, doesn't feel right
I see this number was reported as a scam in 2023 and here I am getting a text from the same number in August 2025. This is hours after I created a Westpac share trading account and the text representing Westpac.
WTF Telstra!
These barstards are trying to rip me off, this number is a westpac trading scam.
Notification about share purchase deduction, seemed inauthentic
61428 311 458 - someone using this number for scam: Westpac share trading will debit money...... Please be careful.
Had a call or text from 0428 311 458? Tell others what happened.
SUBMIT A REPORTFrequently Asked Questions
Why am I getting calls from 0428 311 458 claiming to be from my bank?
0428 311 458 (0428311458) has been used by scammers impersonating multiple Australian banks including Westpac, CommBank, and Ausiex. Scammers may have obtained your phone number from data breaches or by monitoring for newly created accounts. Never confirm you are the account holder or provide personal information in response to unsolicited calls from 0428 311 458.
Is 0428311458 a legitimate Westpac or CommBank number?
No. Multiple contributors have confirmed that 0428 311 458 is not a legitimate bank number. Banks will never ask for account details, passwords, or PIN codes via unsolicited calls or SMS. If you receive a call from 0428311458 claiming to be from Westpac or CommBank, hang up and call your bank directly using the official number on your bank card.
What should I do if I clicked a link from an SMS from 0428 311 458?
If you clicked a link from a message sent by 0428311458, change your banking passwords immediately from a different device. Contact your bank using the official number on your bank card and inform them you may have been exposed to a phishing attempt. Monitor your accounts for unusual activity. Consider enabling two-factor authentication if it is not already active on your accounts.
How long has 0428 311 458 been used for scams?
Reports show 0428 311 458 (0428311458) has been active for at least three years, with reports dating back to 2023. The number continued sending fraudulent messages through 2025, demonstrating this is an ongoing scam operation. The fact it remained active after previous reports highlights the importance of blocking and reporting the number yourself.
Why do scammers using 0428 311 458 mention different banks?
One contributor received calls from the same number claiming to represent different banks (CommBank then Ausiex). This suggests the same scam operation is spoofing multiple financial institutions to increase the chances of contacting someone with an account at one of those banks. This is a common tactic to maximize success rates across a large list of phone numbers.
How do I report 0428311458 to the ACMA?
To report 0428 311 458 to the ACMA, visit acma.gov.au and file a formal complaint about the scam calls and SMS messages. For SMS spam specifically, you can forward messages from 0428311458 to 0429 999 888. You should also report the number to Scamwatch at scamwatch.gov.au and consider reporting to your telecommunications provider (Telstra in this case, as 0428 311 458 is a mobile number).