0428 259 909 (0428259909): Community reports reveal impersonation scams targeting appointment confirmations, insurance claims, and financial details via SMS and calls.
Impersonation and Phishing Reports for 0428 259 909
Eight contributors have reported activity from 0428 259 909 (also written as 0428259909), with a concerning pattern of impersonation attempts combined with phishing tactics. Three reports describe scam calls and SMS messages impersonating legitimate organisations including Youi Insurance, hospitals, and government registries. The most dangerous reports involve SMS phishing attempts requesting bank details and personal information under false pretences.
The number is registered as a Telstra mobile service. Contributors report receiving both unsolicited calls and text messages, with some appearing to target individuals by name or claiming knowledge of specific appointments or financial transactions. This multi-channel approach suggests coordinated scam activity rather than isolated incidents.
What Callers and Texts from 0428 259 909 Claim
One contributor received an SMS claiming to be from Youi Insurance stating they were a witness to a collision and asking them to email a recovery claims address. This message combined impersonation with a phishing link designed to capture personal information.
Another report describes a call claiming to confirm a physiotherapy appointment at Redcliffe Hospital. The contributor had no such appointment, indicating the caller either had incorrect information or was attempting to manipulate them into providing personal details.
A third scam SMS claimed the contributor's Transport and Main Roads (TMR) registration payment had failed and offered a refund, requesting contact via a link. The contributor correctly identified this as phishing for bank details and suspected the scammers were monitoring their activities.
Beyond confirmed scams, one caller claimed to represent the Australian Bone Marrow Donor Registry, saying they had tried to reach the contributor previously and would attempt contact again. While this was reported as uncertain, the unsolicited nature and follow-up threat are consistent with scam tactics.
Legitimate messages from 0428259909 included appointment reminders from healthcare providers and an SMS about a police referral, suggesting the number or similar numbers are used for genuine services, making it easier for scammers to appear credible.
Report Patterns and Timing
Reports span from September 2023 to December 2025, with activity scattered across the period rather than concentrated bursts. The channel breakdown shows both SMS (5 reports) and calls (3 reports), indicating scammers are using multiple contact methods to reach targets.
One contributor reported receiving an SMS about a weekly roster being emailed when they were not expecting one, filed as uncertain but potentially a phishing attempt to verify contact details. Another received a missed call they identified as scam activity with no additional details provided.
The mix of scam, uncertain, and legitimate reports suggests either the number has been compromised for both legitimate and fraudulent use, or multiple parties are using similar numbers. Two reports were marked legitimate (an appointment reminder from Jane Barker and a police domestic violence referral notification), indicating the number does carry real service traffic.
What to Do If You Receive a Call from 0428 259 909
If 0428 259 909 calls you:
- Do not: Answer unexpected calls about appointments you didn't book, confirm any personal details, or act on urgent claims without independent verification
- Do: Let unfamiliar calls go to voicemail, hang up immediately if the caller impersonates a bank, insurance company, or government agency, and verify any claimed service by calling the organisation directly using a number from their official website
- For appointment claims: Check your calendar and contact the organisation directly before providing any information or clicking links
- For financial claims: Never click links in unsolicited SMS or provide bank details to unknown callers, regardless of urgency claims
- Block the number: If you receive multiple calls or suspicious SMS from 0428259909, block it in your phone settings
What to Do If You Receive an SMS from 0428 259 909
If 0428259909 sends you an SMS:
- Do not: Click any links, reply to the message, or provide personal, banking, or identification details
- Do: Delete the message immediately, report it as spam through your phone settings, and forward the SMS to 0429 999 888 (ACMA spam reporting service)
- For refund or payment claims: Contact the organisation directly using a phone number from their official website, never using contact details from the suspicious SMS
- If you clicked a link: Monitor your accounts closely and consider changing passwords for banking and email services
How to Report 0428 259 909
If you receive scam calls or SMS from 0428 259 909 (0428259909), report them to:
- Scamwatch: scamwatch.gov.au - Report the specific impersonation attempt and any financial loss
- ACMA: acma.gov.au - File a complaint about the scam call or SMS, including the date, time, and what was claimed
- Your bank or organisation being impersonated: Contact them directly to report the scam and verify your account status
- Do Not Call Register: Register your number at donotcall.gov.au if you wish to reduce telemarketing (though this does not prevent scam calls)
- Reverse AU: Contribute your own report to help other Australians identify suspicious activity from 0428 259 909
Had a call or text from 0428 259 909? Tell others what happened.
SUBMIT A REPORTReport Ratings
Community Reports
Scam definitely.
Text saying my weekly roster was emailed, wasn't expecting it
SMS claiming to be from Youi Insurance saying I was witness to a collision, asked me to email a recovery claims address
call claiming to confirm physiotherapy appointment at Redcliffe Hospital, don't have one
Call claiming to be Australian Bone Marrow Donor Registry, said they'd tried to reach me and would try again soon. gave me a number to call if needed
Voicemail reminding me about appointment with Jane Barker for Thursday November 9 at 12:30pm, asked to confirm or call to reschedule
Text claiming my TMR registration payment failed and money would be refunded, asked me to contact them. looks like phishing for bank details, suspect they're monitoring my activities
SMS about a police referral for domestic violence, information is accurate
Message claiming police referral made to Domestic Violence Action Centre - Ipswich
Had a call or text from 0428 259 909? Tell others what happened.
SUBMIT A REPORTFrequently Asked Questions
Is 0428 259 909 definitely a scam number?
Not entirely. While three confirmed scam reports describe impersonation and phishing attempts from 0428259909, two legitimate reports indicate the number (or similar numbers) does carry genuine appointment reminders and official notifications. This mixed pattern suggests either the number has been compromised for fraudulent use alongside legitimate services, or multiple organisations use similar numbers. Treat any unsolicited contact from 0428 259 909 with caution, especially if claiming urgent action or requesting personal details.
What should I do if I clicked a link in an SMS from 0428 259 909?
If you clicked a link from an SMS claiming to be from TMR, Youi Insurance, or another organisation, monitor your accounts closely for unauthorised activity. Change passwords for your banking, email, and any accounts that use similar login details. Consider contacting your bank to report the phishing attempt from 0428259909 and ask about fraud protection. If you provided banking details, contact your bank immediately to report potential fraud and request account monitoring or freezing if necessary.
A call from 0428 259 909 claimed to confirm my hospital appointment - should I confirm details?
No. One contributor received a call from 0428259909 claiming to confirm a physiotherapy appointment at Redcliffe Hospital that didn't exist. Always verify appointments independently: check your own calendar, then contact the hospital or clinic directly using a phone number from their official website or previous appointment correspondence. Never provide personal or medical details to unexpected callers, even if they claim to represent a healthcare provider.
I received a text about a failed payment from 0428 259 909 offering a refund - is this real?
No. One contributor reported an SMS from 0428259909 claiming their TMR registration payment had failed and offering a refund via a suspicious link. This is a common phishing scam. Never click links in unsolicited payment or refund messages. If you have concerns about a legitimate payment, contact the organisation directly using an official phone number or your account page, never details from the suspicious SMS. Forward the message to 0429 999 888 and report it to scamwatch.gov.au.
What was the Youi Insurance scam from 0428 259 909?
One contributor received an SMS from 0428259909 claiming to be from Youi Insurance, stating they were a witness to a collision and asking them to email a recovery claims address. This combined impersonation with phishing tactics to capture contact details. Youi will not request witness information via unsolicited SMS with suspicious email links. If you're contacted about an actual claim, contact Youi directly using the phone number on their official website or your policy documents, never via details in an unsolicited message.
Should I call back if 0428 259 909 leaves a message?
Not without verification. One contributor received a message claiming to be from the Australian Bone Marrow Donor Registry, though this was later reported as uncertain. Unless you initiated contact with an organisation or recognise the caller, do not return calls to unsolicited numbers like 0428259909. Instead, independently verify the organisation (search online or use a known phone number) and contact them directly. Scammers often use callback requests to verify that your number is active and monitored.