0428 245 723 - 0428245723: Telstra Impersonation and Callback Scam

• Scam
• Legit
• Suspicious
• Spam

0428 245 723 (0428245723): Contributors report Telstra impersonation calls with callback requests, personal info demands, and NBN upgrade scams from operators claiming to be in Philippines.

Telstra Impersonation Reports for 0428 245 723

Six contributors have flagged calls and texts from 0428 245 723 (also written as 0428245723) for fraudulent activity impersonating Telstra. The consistent pattern involves callers falsely claiming to represent Telstra, with multiple reports noting the caller explicitly stated they were based in the Philippines while pretending to be Australian staff. Reports about 0428245723 indicate sophisticated impersonation tactics including sending follow-up texts when calls aren't answered and referencing specific Telstra services like NBN upgrades.

One contributor who rang back after receiving a callback request from 0428 245 723 discovered the number was disconnected, while simultaneously receiving texts claiming to be from a Telstra area manager. Another report describes receiving scam texts about NBN services in different formats within five days from the same number, both containing suspicious phishing links.

What Callers from 0428 245 723 Claim and Demand

Contributors report callers from 0428 245 723 making several specific false claims. One report describes a caller who claimed to be investigating a fault on the account and provided a fault number that didn't match official Telstra documentation. When the contributor rang back using the number provided by the caller from 0428 245 723, the line was disconnected.

Multiple reports about 0428245723 describe aggressive personal information requests. One contributor was texted and then called with demands for personal details, and when they refused, the caller became pushy and couldn't coherently explain what information they actually needed. Another report mentions a caller attempting to take control of the contributor's computer while demanding personal information.

The NBN-related reports from 0428 245 723 are particularly notable. Two separate reports reference NBN upgrade scams, with one contributor confirming their experience matched patterns they found online. The texts sent from 0428245723 specifically referenced NBN services and contained links designed to capture information or credentials.

Report Patterns and Tactics

The 0428 245 723 reports show a clear escalation pattern. Initial contact typically arrives as either a call or text. When calls go unanswered, follow-up texts are sent from the same number. Multiple contributors report callback requests as part of the scam - callers from 0428 245 723 specifically ask the recipient to ring back, which is a known social engineering technique that makes the victim appear to initiate contact and may bypass certain security systems.

Three of the six reports specifically mention impersonation tactics, with callers falsely representing themselves as Telstra representatives. The most detailed report describes a caller who explicitly admitted to being located in the Philippines while claiming to be a Telstra area manager, creating an obvious contradiction that suggests the caller was either inexperienced or didn't expect the victim to question the story.

The timeline shows reports spanning from January 2025 through November 2025, with no clear clustering by date. This suggests 0428245723 may have been used in a sustained campaign rather than a brief burst of activity.

What to Do If You Receive a Call from 0428 245 723

If 0428 245 723 calls you:

• Do not: Answer the call or return any callback request, share personal information, provide access to your computer, or confirm details like account numbers or passwords
• Do: Let the call go to voicemail, block the number immediately, and contact Telstra directly on the official number from their website or your bill to verify any claimed issues
• Verify independently: If the caller mentions a specific issue like an NBN upgrade or account fault, hang up and contact Telstra using a number you find yourself rather than any number provided by the caller
• Report callback scams: Be particularly cautious if the caller specifically asks you to ring them back - this is a deliberate scam tactic and should be reported immediately

What to Do If You Receive an SMS from 0428 245 723

If 0428245723 texts you:

• Do not: Click any links in the message, reply to the text, or provide any information requested
• Do: Delete the message, block the number, and forward the SMS to 0429 999 888 (the official scam reporting number for SMS)
• Report to ACMA: File a complaint with the Australian Communications and Media Authority at acma.gov.au describing the impersonation and phishing links
• Contact Telstra directly: Ring Telstra on the official customer service number to confirm whether they sent the message

How to Report 0428 245 723

• Report to Scamwatch at scamwatch.gov.au - include details about impersonation claims and any phishing links
• Report to ACMA (Australian Communications and Media Authority) at acma.gov.au - specifically mention the SMS phishing attempts from 0428245723
• File a complaint with Telstra directly - they need to know their identity is being used in scams involving 0428 245 723
• Report on Reverseau by contributing your own experience - community reports help identify patterns and protect other Australians from 0428245723
• If you lost money or had personal information compromised, also report to ReportCyber at cyber.gov.au

Frequently Asked Questions