0428 202 348 - 0428202348: Impersonation and Personal Information Scam

0428 202 348 (0428202348): Community reports describe callers impersonating police and IT security, requesting personal info and credit card details.

Impersonation Scam Reports for 0428 202 348

Three contributors have reported suspicious activity from 0428 202 348 (also written as 0428202348), a Telstra mobile number. The most concerning report involves a caller claiming to be both a police officer and IT security expert, attempting to obtain personal information and credit card details by falsely claiming the recipient's device had been hacked.

Beyond the impersonation scam, contributors flagged confusing calls where the stated identity did not match the contact information displayed. One contributor received a call claiming to be from Headspace, a legitimate mental health service, but the contact name showed a pharmacy instead. This discrepancy raised immediate red flags about the call's authenticity.

What Callers from 0428 202 348 Claim

The primary scam tactic involves dual impersonation. The caller from 0428202348 claimed authority as both a police officer and an IT security expert, leveraging the perceived legitimacy of both roles to create urgency and compliance. The pretext centres on alleged hacking or security breaches affecting the recipient's device or accounts.

Once the false authority was established, the caller from 0428 202 348 moved quickly to extract sensitive information. Contributors reported the caller specifically requested credit card details, suggesting intent to commit financial fraud or identity theft. The combination of fake authority with direct requests for payment information is a hallmark of advanced impersonation scams.

Identifying the Inconsistency Pattern

A separate report about 0428202348 highlights a different red flag: mismatched caller identification. When the number 0428 202 348 appeared on the recipient's screen, the contact name displayed was unrelated to the stated business. This mismatch between claimed identity (Headspace, a mental health service) and displayed contact information (pharmacy) suggests either SIM spoofing or caller ID manipulation, both common tactics in modern scams.

What to Do If You Receive a Call from 0428 202 348

If 0428 202 348 calls you:

Do not: Answer unknown calls, engage with requests for personal information, provide credit card or banking details, or confirm your identity over the phone
Do: Let the call go to voicemail, block the number immediately, and verify any claims through official channels using contact details from government or company websites
Never: Trust caller ID alone, especially if the stated business doesn't match the displayed contact name
Remember: Police and legitimate IT security professionals will never cold-call requesting credit card details or personal information

How to Report 0428 202 348

If you've received a scam call from 0428 202 348 or 0428202348, report it to the following Australian authorities:

Scamwatch: Report the scam at scamwatch.gov.au with details of what was claimed and when the call occurred
ACMA (Australian Communications and Media Authority): File a complaint about the Telstra mobile number at acma.gov.au, especially if you received unwanted or harassing calls
Australian Federal Police: If you provided personal or financial information, report the incident at cyber.gov.au through ReportCyber
Your bank or financial institution: If credit card details were requested or shared, contact your provider immediately to monitor for unauthorised transactions
Reverse AU: Add your own report here to help other Australians identify this number and protect themselves from the same scam

Community Reports

Anonymous 31 October 2025

Block this number, pain in the backside

Anonymous 6 November 2024

Claimed to be police officer and IT security expert, tried to get personal info and credit card details, mentioned hacking

Anonymous 21 July 2024

caller said they were Headspace but contact name showed pharmacy, confusing and suspicious

Kemp 16 January 2023

text offering debt consolidation with a suspicious link

Hopp 30 January 2022

Text Hi John your security code is 1234, don't recall starting any security process

Frequently Asked Questions

What should I do if 0428 202 348 calls claiming to be police or IT security?

Hang up immediately. Police and legitimate IT security professionals will never cold-call requesting personal information or credit card details. Do not engage. If you're concerned about a security issue, contact the relevant organisation directly using a phone number from their official website, not one provided by the caller. Then report the call from 0428 202 348 to Scamwatch at scamwatch.gov.au.

Why did the contact name not match the caller's stated business when 0428202348 called?

This is a serious red flag indicating caller ID spoofing or SIM manipulation. Scammers using 0428202348 can fake the phone number displayed on your screen and the associated contact name. When the claimed identity (Headspace, for example) doesn't match the displayed contact (pharmacy), this mismatch reveals the caller is not who they claim to be. Always verify through official channels before trusting any call.

Can a real police officer ask for my credit card details over a call?

No. Police and law enforcement agencies in Australia never request credit card details, banking information, or payment over unsolicited phone calls. If 0428 202 348 or any number makes this request while claiming authority, it is a scam. Legitimate police contact follows formal procedures and does not involve financial demands during cold calls. Hang up and report to the Australian Federal Police via ReportCyber at cyber.gov.au.

Should I block 0428 202 348 after receiving a scam call?

Yes. Block 0428202348 immediately in your phone's settings. Blocking prevents future calls from this number. However, scammers often use different numbers, so blocking a single number is not a complete solution. Also report the number to ACMA at acma.gov.au and add a report on Reverse AU so others can identify 0428 202 348 and protect themselves.

I gave my details to the caller from 0428202348. What should I do now?

Contact your bank or credit card provider immediately. Tell them you may have been compromised by a scam call from 0428202348. Request they monitor your account for unauthorised transactions and consider freezing your card if necessary. Also report the incident to ReportCyber at cyber.gov.au and Scamwatch at scamwatch.gov.au with details of what information was shared and when the call occurred.

Is 0428 202 348 actually a Telstra number?

The number 0428202348 is allocated to Telstra, a major Australian mobile provider. However, scammers use spoofing technology to manipulate caller ID, so the actual call may not originate from a legitimate Telstra line. The allocation tells us the number format is genuine, but the caller's identity is fraudulent. Report the scam to both Telstra and ACMA at acma.gov.au.