Community reports for 0428 045 191 (0428045191): Callers impersonate NSW Health surveys to request personal health information. 3 reports indicate scam and suspicious activity.
Health Survey Scam Reports for 0428 045 191
Three contributors have flagged 0428 045 191 (also written as 0428045191) for suspicious health-related contact attempts. Reports indicate callers claim affiliation with NSW Health and use survey language as a pretext to request personal health information. One contributor identified this as an outright scam, while two others reported feeling uncertain or uneasy about the contact despite initial plausibility.
The pattern across reports about 0428045191 suggests deliberate impersonation of legitimate government health services. Contributors describe receiving both phone calls and SMS messages, indicating a multi-channel approach to reach potential victims.
What Callers from 0428 045 191 Claim
Callers from 0428 045 191 present themselves as conducting NSW Health surveys or studies. One contributor noted the caller's message "feels off" despite using health-related language, suggesting the caller may lack authentic detail or use generic health terminology.
The scam aspect centres on requests for personal health information. One contributor specifically reported that 0428045191 callers wanted health details, a red flag because legitimate government health surveys rarely request sensitive personal health information via unsolicited calls or SMS.
SMS reports about 0428 045 191 add another layer: text messages claiming to be from NSW Health surveys can appear official but allow scammers to bypass natural scepticism that voice calls might trigger.
Report Patterns and Timing
Reports span from December 2025 through February 2026, with contact occurring via both answered calls and SMS. One SMS arrived early morning (07:59), while another call came mid-morning (10:32), suggesting no specific time preference that might help avoid the caller.
The Telstra mobile number 0428 045 191 appears active for this activity. Contributors received contact through multiple channels within a two-month window, indicating sustained use of 0428045191 for these attempts.
What to Do If You Receive a Call from 0428 045 191
If 0428 045 191 calls you:
- Do not: Answer if you don't recognise the number, provide any health information, confirm your full name or address, or agree to stay on the call while they "verify details"
- Do: Let it go to voicemail, hang up immediately if they claim to be from NSW Health without your prior contact, verify any health-related request independently by calling NSW Health directly on 1300 066 055, and block the number if contacted repeatedly
- Remember: Legitimate NSW Health surveys request participation through official channels with advance notice, not random unsolicited calls claiming immediate health information needs
What to Do If You Receive an SMS from 0428 045 191
If you receive an SMS from 0428045191 claiming to be from NSW Health:
- Do not: Click any links in the message, reply with personal information, or download attachments
- Do: Delete the message immediately, report it as spam to your provider (Telstra: forward to 18567 or use your Telstra app), block the number, and report it to Australian authorities
- Check independently: If concerned about a legitimate NSW Health matter, contact NSW Health directly rather than using contact details from the unsolicited SMS
How to Report 0428 045 191
Several Australian authorities can help you report this number and protect others:
- Scamwatch: Report the scam at scamwatch.gov.au with details of what the caller claimed and what information they requested
- ACMA (Australian Communications and Media Authority): Lodge a complaint about the unsolicited call or SMS at acma.gov.au. ACMA tracks patterns of misuse across Telstra numbers like 0428045191
- Services Australia: If the caller impersonated any government health service, report via servicesaustralia.gov.au
- NSW Health directly: Contact NSW Health on 1300 066 055 to report impersonation of their service
- Reverse AU: Contribute your experience with 0428 045 191 to help other Australians identify this number quickly
Had a call or text from 0428 045 191? Tell others what happened.
SUBMIT A REPORTReport Ratings
Community Reports
Message about a health study, feels off
Text claiming to be NSW Health survey, not sure if legit or prank
Scammer wanting health info.
Had a call or text from 0428 045 191? Tell others what happened.
SUBMIT A REPORTFrequently Asked Questions
Will NSW Health ever call me unexpectedly about a health survey?
Legitimate NSW Health surveys are typically arranged in advance through official channels. If 0428 045 191 called you claiming to conduct a NSW Health survey without your prior consent or knowledge, it is almost certainly a scam. Hang up immediately and verify any legitimate health needs by calling NSW Health directly on 1300 066 055, not using any contact details provided by the unsolicited caller to 0428045191.
Why would a scammer impersonate NSW Health on 0428 045 191?
Health-related impersonation exploits trust in government institutions and can make potential victims more willing to share sensitive personal information. Contributors who received calls from 0428045191 reported feeling uncertain because the health survey angle creates surface plausibility. Scammers targeting health information can use it for identity theft, fraudulent insurance claims, or selling data to other criminal networks.
I received an SMS from 0428 045 191 claiming to be a NSW Health survey. What should I do?
Delete the SMS immediately without clicking any links. Do not reply. Report it as spam to Telstra (forward to 18567) and then report it to ACMA at acma.gov.au and Scamwatch at scamwatch.gov.au. Block 0428045191 in your phone settings. If you have genuine health concerns, contact NSW Health directly on 1300 066 055 rather than responding to any unsolicited message.
What personal health information should I never share over a call from 0428 045 191?
Do not share any of the following with unsolicited callers: your Medicare number, private health insurance details, prescription information, existing health conditions, doctor's name, pharmacy details, or any other medical history. Contributors who reported scam activity from 0428045191 noted callers specifically requested health information, which is a core red flag. Legitimate government health services have your information on file and do not need to request it via random calls.
Is 0428 045 191 definitely a scam, or could it be a legitimate health survey?
Three community contributors have flagged 0428045191, with one explicitly identifying it as a scam and two reporting suspicious or uncertain feelings about the contact. One report specifically documented a request for personal health information, which is not standard practice for legitimate NSW Health surveys. The pattern of multi-channel contact (calls and SMS) and unsolicited nature strongly indicates scam activity rather than legitimate research. If you are unsure, do not engage and verify independently through official NSW Health channels.
How can I protect myself from similar health survey scams on other numbers?
Be sceptical of any unsolicited call or SMS claiming to be from a government health service like NSW Health or Services Australia. Never provide personal health information to callers you did not contact directly. Always verify by hanging up and calling the official number yourself (e.g., NSW Health on 1300 066 055) rather than using contact details provided by the caller. If you receive repeated calls from 0428 045 191 or similar numbers, report each one to ACMA at acma.gov.au and block the number in your phone settings.