- Suspicious
- Scam
Community reports for 04 1823 8412 (0418238412): Callers falsely claiming to be Telstra billing team. Telstra confirmed no legitimate contact attempt.
Telstra Impersonation Reports for 04 1823 8412
Two contributors have reported calls from 04 1823 8412 (also written as 0418238412) involving callers impersonating Telstra. One contributor who answered received a call from someone claiming to represent the Telstra billing team, despite having no existing Telstra service. When the contributor contacted Telstra directly to verify, the company confirmed that no legitimate representative had attempted to reach them.
The second report about 04 1823 8412 came in on a public holiday, with the caller again claiming affiliation with Telstra before being blocked by the contributor.
What Callers from 04 1823 8412 Claim
Contributors report that callers from 0418238412 identify themselves as representatives from Telstra's billing team. The callers target people regardless of whether they are actual Telstra customers, suggesting the scammer is working from a generic contact list without prior verification of customer status.
The use of the Telstra name creates false legitimacy and is designed to lower the recipient's guard before any financial or personal information is requested. This impersonation tactic is particularly effective because Telstra is one of Australia's largest telecommunications providers, and many people instinctively trust calls purporting to come from their service provider.
Report Patterns and Timing
One call from 04 1823 8412 was received on a public holiday, which is unusual timing for legitimate business contact. This off-hours call pattern is consistent with scammers who operate outside standard business hours to catch people off-guard or when verification services may be harder to reach.
Both reports came from contributors who answered the call, allowing them to identify the impersonation attempt directly. The fact that Telstra itself could confirm no legitimate outreach had occurred demonstrates that 0418238412 is being used fraudulently.
What to Do If You Receive a Call from 04 1823 8412
If 04 1823 8412 calls you:
- Do not: Provide personal details, banking information, or confirmation of your account details to the caller
- Do not: Return the call to the number shown on your phone, as scammers can manipulate caller ID
- Do: Hang up immediately without engaging further
- Do: If you think there may be a genuine billing issue, hang up and call Telstra directly using the number on your official bill or the Telstra website
- Do: Block the number 0418238412 in your phone settings to prevent future calls
- Do: Report the call if it happens again, as repeated contact strengthens the pattern of fraudulent activity
How to Report 04 1823 8412
If you receive a scam call from 04 1823 8412 (0418238412), report it through these channels:
- Scamwatch: Report the call at scamwatch.gov.au, providing details of what the caller claimed and any requests made
- ACMA (Australian Communications and Media Authority): File a complaint at acma.gov.au about unsolicited calls and impersonation
- Telstra: Notify Telstra directly that their name is being used fraudulently, so they can flag the number in their fraud prevention systems
- Reverseau: Contribute your own report here to help other Australians identify this number
Each report strengthens the community record for 04 1823 8412 and helps protect other Australians from the same scam.
Help others by sharing your experience with 0418 238 412!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called on public holiday claiming to be Telstra, but I'm not their customer, blocked it
Pretended to be from Telstra billing team, but Telstra confirmed no one tried to reach me
Help others by sharing your experience with 0418 238 412!
WRITE A REVIEWFrequently Asked Questions
Should I be concerned if 04 1823 8412 calls me claiming to be Telstra?
Yes. Two contributors have already reported that 0418238412 uses Telstra impersonation, and Telstra confirmed these are fraudulent calls. Do not engage with the caller or provide any information. Hang up and, if you have genuine Telstra services, call Telstra directly using the number on your bill to verify.
What information should I not share if 04 1823 8412 calls?
Never provide your full name, date of birth, account numbers, banking details, credit card information, or any confirmation of existing services. Scammers calling from 0418238412 may already have partial information about you and are fishing for additional details to commit identity theft or fraud.
Why would a scammer call from 04 1823 8412 on a public holiday?
One contributor reported receiving a call from 04 1823 8412 on a public holiday, which is unusual for legitimate Telstra contact. Scammers often operate at odd hours or on holidays when verification services are closed and people may be more relaxed or less likely to immediately verify the caller's identity.
How can I verify if a call from 0418238412 is really from Telstra?
If someone calls claiming to be from Telstra, hang up without confirming any information. Then contact Telstra directly using the number on your official bill or the Telstra website. Do not use any phone number the caller provided, as scammers can manipulate caller ID. Telstra will tell you if they attempted to reach you.
What makes 04 1823 8412 particularly dangerous?
The use of the Telstra name creates false credibility, especially for people who actually have Telstra services. Contributors have confirmed that Telstra denied making these contact attempts, proving 0418238412 is being used to impersonate a trusted Australian company for fraudulent purposes.
If I already answered a call from 04 1823 8412, what should I do?
If you answered and shared any information, contact your bank and Telstra immediately to alert them of potential fraud. Block 0418238412 in your phone to prevent future calls, and report the incident to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au. Monitor your accounts for suspicious activity.