0411 395 395 (0411395395): Contributors report impersonation calls falsely claiming to represent insurers, with threats to withhold vehicles and deceptive repair shop tactics.
Insurance Impersonation Reports for 0411 395 395
Six contributors have flagged calls from 0411 395 395 (also written as 0411395395) for organised insurance fraud activity. The pattern centres on callers impersonating insurance company representatives following vehicle accidents, then refusing to release damaged cars or making false insurance claims. Multiple reports indicate this number operates as part of a wider scam network with a history of repeated company deregistrations.
Three contributors specifically reported impersonation tactics from 0411395395, with callers claiming authorisation from insurance companies they do not represent. One contributor noted the operator had deregistered their outfit more than seven times in two years, suggesting deliberate avoidance of regulatory oversight. Another report described threats to withhold vehicles unless victims complied with demands, indicating escalated pressure tactics from 0411 395 395.
What Callers from 0411 395 395 Claim
Contributors report callers from 0411 395 395 claiming to represent insurance companies after vehicle accidents. The caller then directs victims to associated repair shops, controlling the repair process and vehicle release. One contributor described a caller who "claimed to be from insurer after accident, actually from body repair shop," revealing the deceptive structure of the operation.
Specific behaviour patterns from 0411395395 include refusal to release vehicles without victim compliance, threats about vehicle retention, and attempts to manipulate insurance claims. A contributor stated the operator "won't release your car" and makes false claims through the insurance system. The scam network operates with only a mobile number (0411 395 395) rather than business registration or verifiable company details, limiting accountability.
Report Patterns and Network Details
All six reports about 0411 395 395 came from answered calls, indicating direct contact attempts. The timing spans from June 2025 to March 2026, suggesting ongoing operation. Multiple contributors independently verified that the operator was not authorised by their insurance companies, with insurers confirming they had no record of the repair arrangements made by callers from 0411395395.
One contributor specifically noted: "two people had same experience, insurers didn't know about it," confirming the fraudulent network operates independently of legitimate insurance channels. The pattern of repeated deregistrations (seven times in two years according to one report) suggests deliberate organisational restructuring to evade enforcement action and hide assets.
What to Do If You Receive a Call from 0411 395 395
If 0411 395 395 contacts you following a vehicle accident:
- Do not: Accept repair shop recommendations, release vehicle details, authorise repairs, or agree to insurance claim modifications
- Do: Hang up immediately, contact your insurance company directly using the number on your policy, verify any repair shop independently before proceeding
- Do: Request written authorisation from your insurance company before allowing vehicle repairs or release
- Do: Block 0411395395 after ending the call
- Do: Ask your insurance provider whether they have records of any third-party contact about your claim
Legitimate insurance representatives will not contact you from unregistered mobile numbers or pressure you to use specific repair shops. Your insurance company has established processes for directing repairs and releasing vehicles.
How to Report 0411 395 395
If you have experienced contact from 0411 395 395 regarding a vehicle claim or accident:
- Report the incident to the Australian Communications and Media Authority (ACMA) at acma.gov.au - include the date, time, and content of the call
- Contact Scamwatch (scamwatch.gov.au) with details of any financial loss or attempted fraud
- Report to the Australian Securities and Investments Commission (ASIC) if the caller made false claims about financial authorisation - download.asic.gov.au
- Notify your insurance company in writing of the fraudulent contact and provide them with the phone number 0411395395
- Consider reporting to local police if you suffered financial loss or vehicle damage due to the scam
- Share your experience on Reverse AU to warn other drivers - community reports help identify organised fraud networks
Had a call or text from 0411 395 395? Tell others what happened.
SUBMIT A REPORTReport Ratings
Community Reports
Total fraud. Won't give back your car. This guy's dodgy as, deregistered his outfit more than 7 times in two years. Part of some organised insurance con. Only has a mobile number ffs
Scammer who won't release your car, deregistered company multiple times in last two years, part of organised insurance scammers network, only has mobile number
Man claiming to be from insurer after accident, actually from body repair shop. Part of scammer network
Guy named James from this number was very helpful, I was wrong about the report
Claims to be from insurance company, tries to deceive people into false claims
Caller claims to collect vehicles for repair work. not authorised by any insurance companies. two people had same experience, insurers didn't know about it
Had a call or text from 0411 395 395? Tell others what happened.
SUBMIT A REPORTFrequently Asked Questions
Is 0411 395 395 a legitimate insurance company number?
No. Multiple contributors have confirmed that 0411395395 does not represent any legitimate insurance company. Callers falsely claim affiliation with insurers but are actually operating from a deregistered repair shop network. Your insurance provider will not contact you from an unregistered mobile number like 0411 395 395. Always verify by calling your insurance company directly using the number on your policy.
What should I do if 0411395395 contacted me about my car accident?
Contact your insurance company immediately using the number on your policy document. Do not proceed with any repairs recommended by 0411 395 395. Ask your insurer whether they have any record of the contact or repair arrangement from 0411395395. Do not release your vehicle without written authorisation directly from your insurance company, and block the number after the call ends.
Why has this number deregistered so many times?
According to contributor reports, the operator behind 0411 395 395 has deregistered their company more than seven times in two years. This pattern suggests deliberate avoidance of regulatory oversight and enforcement action. Operating from only a mobile number (0411395395) rather than a registered business address makes it harder to hold the scammer accountable.
Can they legally withhold my vehicle if it's under repair?
No. Legitimate repair shops and insurance companies operate under specific legal frameworks for vehicle custody and release. If callers from 0411 395 395 threaten to withhold your vehicle, they are operating outside legal boundaries. Contact your insurance company and consider reporting this threat to ACMA and local police.
What if I already paid money to someone from 0411395395?
Report the payment to your bank or financial institution immediately and provide evidence of the transaction. Contact Scamwatch (scamwatch.gov.au) and file a report with ACMA including details of the contact from 0411 395 395, the amount paid, and any bank details you provided. Consider reporting to local police if the amount is significant.
How do I verify if a repair shop is authorised by my insurer?
Call your insurance company directly using the number on your policy document or their official website. Ask whether a specific repair shop is on their approved network and whether they have authorised any repairs for your claim. Do not use contact details provided by callers from 0411395395 or 0411 395 395. Legitimate insurers maintain lists of authorised repairers that you can verify independently.