- Scam
Community reports for 04 1037 3924 (0410373924): Callers impersonate Telstra support, claim internet issues, hang up when asked for verification.
Telstra Impersonation Reports for 04 1037 3924
Two contributors have reported calls from 04 1037 3924 (also written as 0410373924) impersonating Telstra support. Both reports describe the same pattern: callers claim the recipient has internet connectivity problems and need to verify account details. Notably, both callers disconnected immediately when asked to provide a reference number or other verification.
This behaviour is a significant red flag. Legitimate Telstra support representatives can always provide reference numbers for calls. The fact that callers from 0410373924 hang up when challenged suggests they cannot verify their identity because they are not actually from Telstra.
What Callers from 04 1037 3924 Say
Contributors report that callers from 04 1037 3924 open with a claim about internet service problems affecting the recipient's account. The script appears designed to create urgency and concern so the recipient will engage and potentially provide account information.
When one contributor asked for a reference number to verify the call was legitimate, the caller from 0410373924 immediately ended the call. The second contributor reported the same outcome after requesting verification. This pattern indicates the callers lack the ability to provide legitimate reference numbers or other proof of Telstra employment.
Report Timing and Pattern
Both reports about 04 1037 3924 were submitted within 24 hours of each other (3-4 November 2025), suggesting a possible campaign or concentrated calling period. The mobile number allocation to Vodafone Australia further suggests this is not an official Telstra service line.
What to Do If You Receive a Call from 04 1037 3924
If 04 1037 3924 calls you:
- Do not: Share account numbers, passwords, payment details, or other personal information
- Do: Ask for a reference number and the caller's full name immediately
- Do: Hang up and call Telstra directly on 133 200 (their official customer service line) to verify whether they initiated contact
- Do: Block 0410373924 if the call continues after you refuse to engage
- Do: Note the date and time of the call for your records
Legitimate service providers never pressure you to provide account details during unsolicited calls. If a caller cannot provide verifiable proof they work for the company they claim to represent, end the call immediately.
How to Report 04 1037 3924
Contributors who have received calls from 04 1037 3924 or 0410373924 should report the incident to multiple authorities:
- Scamwatch: Visit scamwatch.gov.au and report the impersonation attempt with the date and time of the call
- ACMA (Australian Communications and Media Authority): Lodge a complaint at acma.gov.au about the fraudulent use of Telstra's identity
- Telstra: Contact Telstra directly on 133 200 or through their official website to report the impersonation
- Reverseau: Report your experience with 04 1037 3924 here to help other Australians identify this scam
Help others by sharing your experience with 0410 373 924!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Pretended to be Telstra to say I had internet issues. When I asked for a reference number as I was skeptical they immediately hung up.
Pretended to be from Telstra about internet issues, hung up when I asked for a reference number
Help others by sharing your experience with 0410 373 924!
WRITE A REVIEWFrequently Asked Questions
Why did the caller from 04 1037 3924 hang up when I asked for a reference number?
Callers from 04 1037 3924 hung up in both reported instances after being asked to provide verification. This indicates they cannot legitimately prove they work for Telstra because they do not. Real Telstra support staff will always have reference numbers available for any call they initiate.
How do I know if a call from 0410373924 is really from Telstra?
If someone calls claiming to be from Telstra, end the call and ring Telstra directly on 133 200 using the phone number listed on your Telstra bill or the official Telstra website. Never provide account details to unsolicited callers. The pattern reported for 0410373924 shows callers cannot provide reference numbers, which is a key indicator they are not legitimate Telstra staff.
What should I do if I already gave information to a caller from 04 1037 3924?
If you provided account details or payment information to 04 1037 3924, contact Telstra immediately on 133 200 and ask them to review your account for unauthorised activity. If you shared banking details, contact your bank. Monitor your accounts closely for fraudulent transactions and consider placing a fraud alert on your credit file.
Is 0410373924 a real Telstra number?
No. The number 0410373924 is allocated to Vodafone Australia as a mobile service, not Telstra. Telstra would not initiate customer service calls from a competitor's network. This confirms that callers claiming to represent Telstra from 04 1037 3924 are impersonators.
What if I receive another call from 04 1037 3924?
Do not engage with the caller. Hang up immediately and block 0410373924 in your phone's settings. If the calls continue, report them to ACMA at acma.gov.au and to Scamwatch at scamwatch.gov.au with the dates and times of each call from 04 1037 3924.
Should I report this number somewhere?
Yes. Report 04 1037 3924 to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and Telstra (133 200). You should also report your experience here on Reverseau to help protect other Australians from the same scam. Each report about 0410373924 strengthens the community record and helps others identify the threat.