- Scam
Community report for 0404 604 620 (0404604620): Caller impersonated tech support, claiming virus detection and offering help. Vodafone mobile number.
Tech Support Impersonation Report for 0404 604 620
One contributor has reported receiving a call from 0404 604 620 (also written as 0404604620) involving a tech support impersonation scam. The caller claimed the contributor had a virus on their device and offered to help resolve it. The contributor described the caller's behaviour as suspicious and the overall approach as questionable.
This Vodafone mobile number has been flagged for the classic tech support scam tactic, where callers falsely claim to detect malware or security issues to gain remote access or extract payment.
What the Caller from 0404 604 620 Said
According to the report, the caller from 0404604620 told the contributor they had a virus and positioned himself as being there to help. This is a hallmark approach of tech support scams, where callers use alarm and urgency to pressure targets into taking immediate action without verification.
The contributor's instinct to be sceptical was correct - legitimate tech support from reputable companies like Microsoft, Apple, or your internet service provider will never cold-call claiming to have detected a virus. They do not proactively contact customers this way.
What to Do If You Receive a Call from 0404 604 620
If 0404 604 620 or a similar number calls you claiming you have a virus:
- Do not: Believe unsolicited claims about viruses, provide remote access to your device, or follow any instructions given by the caller
- Do: Hang up immediately, verify the caller's identity by contacting your device manufacturer or service provider directly using a number from their official website, and block the number
- Do not: Click any links sent via SMS or email that follow such a call, as these often lead to malware downloads or credential theft pages
If you have already allowed remote access or provided personal information, contact your bank immediately and consider changing passwords for critical accounts like email and online banking.
How to Report 0404 604 620
If you receive a scam call from 0404 604 620 (0404604620), report it to the following Australian authorities:
- Scamwatch: scamwatch.gov.au - Report the number, what was said, and the scam type (tech support impersonation)
- ACMA (Australian Communications and Media Authority): acma.gov.au - Lodge a complaint about the scam call and provide the phone number
- ReportCyber: cyber.gov.au - If the scam involved any malware, phishing, or cybercrime elements
- Reverseau: Add your own report about 0404 604 620 to help other Australians identify this number
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Bloke said I have a virus, he's here to help, dodgy
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WRITE A REVIEWFrequently Asked Questions
Is 0404 604 620 a legitimate tech support number?
No. A contributor reported that the caller from 0404 604 620 (0404604620) claimed to detect a virus and offered help, which is a classic scam tactic. Legitimate tech support companies do not cold-call customers claiming to have found viruses. If you're concerned about device security, contact your device manufacturer or service provider directly using numbers from their official websites, not numbers that call you.
What should I do if 0404604620 calls claiming I have a virus?
Hang up immediately. Do not engage with the caller, provide any personal information, or allow remote access to your device. The report about 0404 604 620 shows this is how the scam operates - creating false urgency about a virus. Verify any security concerns by contacting your device maker or ISP directly using official contact details.
Can I trust a caller from 0404 604 620 who says they're from Microsoft or Apple?
No. Microsoft and Apple do not contact customers unsolicited to report viruses or security issues. If a caller from 0404 604 620 or any unknown number claims to be from these companies, it is a scam. Hang up and contact the company directly using the phone number on their official website.
What if I already gave remote access to someone who called from 0404604620?
Act quickly. Disconnect your device from the internet, change passwords for all sensitive accounts (email, banking, social media) from another secure device, and contact your bank to report potential fraud. Monitor your accounts for unauthorised activity. Consider running a full antivirus scan on your device once you've secured your accounts.
Why does a Vodafone mobile number (0404 604 620) appear to be used for scams?
Scammers often use spoofed or compromised mobile numbers to appear more legitimate. The number 0404604620 is registered to Vodafone Australia, but that doesn't mean the call is actually from Vodafone or that the legitimate owner initiated it. Scammers can spoof caller ID to display any number, including real mobile and landline numbers.
How do I report this number to ACMA or Scamwatch?
For 0404 604 620 (0404604620), visit scamwatch.gov.au and select 'Report a scam' to lodge details about the tech support impersonation. Provide the phone number, date/time of call, what the caller claimed, and the exact words used. For ACMA complaints, go to acma.gov.au and file a complaint about the unsolicited scam call. Both organisations use community reports to investigate and take action against scammers.