- Legit
- Suspicious
- Scam
- Spam
- Uncertain
- Unknown
04 0365 9804 (0403659804): Community reports reveal BUPA impersonation attempts, aggressive retention calls after policy cancellation, and unverified payment collection claims.
BUPA Impersonation Reports for 04 0365 9804
Community reports for 04 0365 9804 (also written as 0403659804) paint a complex picture of calls claiming BUPA affiliation. Among 37 reports, seven contributors specifically flagged impersonation tactics, with callers claiming to represent BUPA customer service, payment teams, or retention departments. Critically, one contributor confirmed with the real BUPA that a call from 0403659804 was fraudulent. The pattern suggests callers are leveraging familiarity with BUPA processes to extract information or payments from recipients.
What distinguishes these 0403659804 reports is the mixed legitimacy backdrop. Five contributors confirmed receiving genuine BUPA calls from this number, including policy reviews and retention offers. However, the presence of confirmed fraud reports and impersonation claims indicates this mobile number may be compromised, spoofed, or used by unauthorised parties claiming BUPA affiliation.
What Callers from 04 0365 9804 Claim
Contributors report three distinct call patterns from 04 0365 9804. The first involves retention outreach: agents claiming to represent BUPA call after policy cancellation, attempting to persuade the contributor to reconsider. One contributor noted they ticked a "no further contact" box but continued receiving calls from 0403659804, suggesting preference non-compliance.
The second pattern centres on payment claims. One contributor reported a caller from 04 0365 9804 claiming to be from the BUPA payment team, demanding collection of an overdue amount despite the contributor being current until the end of September. This call employed urgency tactics, pressuring quick response.
The third pattern involves unverified outreach with no voicemail. Multiple contributors reported missed calls from 0403659804 with no message left, making verification difficult. One contributor noted the number uses a personal mobile rather than a standard BUPA business line, which they flagged as unusual for legitimate customer service.
Information Requests and Call Behaviour
Six community reports indicate callers from 04 0365 9804 requested personal information, including insurance details, payment methods, or reasons for policy changes. These requests coincide with the impersonation reports, suggesting callers are posing as authorised representatives to justify data collection.
Call frequency and persistence also feature prominently. Contributors reported multiple calls from 0403659804 within short timeframes with no voicemail left. One contributor received four missed calls and later discovered a genuine overdue bill, creating ambiguity about whether the calls were legitimate but poorly handled. Another received three consecutive calls with no messages and chose to block the number rather than verify.
The use of a personal mobile number (Optus mobile) rather than a business line is flagged across several reports as inconsistent with standard BUPA customer service practices, suggesting potential impersonation or unofficial collection attempts.
What to Do If You Receive a Call from 04 0365 9804
If 04 0365 9804 calls you:
- Do not: Provide personal information, policy details, or payment information over the phone without independent verification
- Do not: Accept payment collection claims at face value, even if the caller names your policy or mentions a real bill
- Do not: Return the call to the number provided; instead, contact BUPA directly using the number on your policy or official BUPA website
- Do: Verify the caller's identity by hanging up and calling BUPA's official customer service line
- Do: Check your BUPA account online or via the official app to confirm any outstanding payments or policy status
- Do: Block the number 0403659804 if you've already verified it is not legitimate BUPA contact
- Do: If you receive repeated calls after opting out, document dates and times for reporting
How to Report 04 0365 9804
If you believe 0403659804 is being used for impersonation, payment fraud, or privacy violations:
- Report to ACMA (Australian Communications and Media Authority) at acma.gov.au for illegal impersonation or telemarketing breaches
- Report to Scamwatch at scamwatch.gov.au if the call involved a financial scam or false claims
- Contact BUPA directly using the customer service number on your policy to report the fraudulent or unauthorised use of their name
- Report to ReportCyber at cyber.gov.au if the call involved identity fraud or data theft attempts
- Contribute your experience to Reverseau to help other Australians identify patterns from 04 0365 9804
Help others by sharing your experience with 0403 659 804!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Was Bupa checking in after I switched health insurance, they even sent a follow-up email
Claimed to be Bupa customer service but was retention team trying to get info
Got a call today, no message left, tried calling back and got redirected then cut off, claim to be BUPA
Claimed to be BUPA but real BUPA confirmed it's fraud, block it
Called Bupa when I was about to cancel my policy, they were helpful and gave me a good deal to stick around
Missed calls twice, texted asking who they are but no response
No voicemail no message.
Cancelled my insurance policy today and agent called asking why and trying to persuade me to reconsider
Likely from BUPA after I cancelled insurance two days ago, from mobile number no message
Using personal mobile numbers, likely because people working from home
Bupa kept calling me after I cancelled and ticked no further contact box. disrespecting preferences
Called 3 times with no messages. blocked it. if it's BUPA their service is terrible calling from a mobile
Four missed calls from this number. Checked my BUPA and had overdue bill that I paid online. Could be legitimate but best not to share info over phone
Claimed to be from BUPA payment team trying to collect overdue payment, but I'm current until end of September
Rude interaction with Bupa representative, poor customer service
Call claimed to be from BUPA payments team asking to verify personal info from unknown mobile, they sent email reminder during call, info checked out later but felt off
Complete silence on other end, said hello but no response, blocked
Recently changed health insurance from BUPA, suspect this call is related, no voicemail left, plan to contact new provider about possible refund
caller said I'm behind in payments but feels more like generic spam than legitimate notification
called for past two days but no one on the line when I answer, got an email from BUPA afterwards saying they tried to contact me
Contacted BUPA on WhatsApp about this number, they confirmed it's a scam
Another unknown call from this mobile number. Doesn’t leave a voicemail.
Mobile call claiming to be Bupa asking about past due payment. concerned about how they got my info
Most likely bupa based on other comments, since im leaving them for another insurance provider. Has called once a day for the last few days, never leaves a message.
Tried to return the call, went through IVR and got disconnected before speaking to an agent
Repeatedly calls with no message, blocked them
BUPA calling from a mobile number, feels unprofessional
bUPA follow-up calls after I declined their offer via email, very annoying
my number is brand new, only 2 days old, surprised when they rang this morning, didn't answer, got two calls today
Got a call on July 25 2023, initially hesitant to give details from a mobile, later verified it was Bupa when they sent a confirmation email
Callers claimed to be from payment team, asked for personal info straight away with no proper greeting
Woman claiming to be from Bupa health insurance customer service, asked me to clarify my personal information
Answered but stayed silent to see if caller would say anything, 30 seconds of awkward silence then disconnected
Bupa called my mobile asking for personal info, no email sent first, asked for case number but they didn't provide one
Caller claimed to be from Bupa Custom Care asking about my paperwork, wanted personal details, I refused, called official Bupa number and confirmed it was fake
0403659804 - when I called back I got the BUPA customer care desk.
Called back and reached BUPA customer care desk
Help others by sharing your experience with 0403 659 804!
WRITE A REVIEWFrequently Asked Questions
Is 04 0365 9804 actually BUPA calling me?
Not always. While some callers from 0403659804 are legitimate BUPA representatives (five reports confirm genuine calls), at least one contributor had a call from this number confirmed as fraud by BUPA directly. The safest approach is to hang up and contact BUPA using the number on your policy or their official website. Legitimate BUPA calls typically come from their main business lines, not personal mobile numbers like this Optus mobile.
Why does 04 0365 9804 call after I've cancelled my policy?
Several contributors reported receiving retention calls from 0403659804 after cancelling their BUPA policy. Legitimate insurance companies do attempt retention contact, but one contributor noted they ticked a "no further contact" box and continued receiving calls from this number, suggesting either non-compliance with preferences or unauthorised use of the number. If you've opted out and still receive calls from 0403659804, document this for reporting to ACMA.
What should I do if 0403659804 claims I have an overdue BUPA payment?
Do not provide payment information over the phone. One contributor reported a caller from 04 0365 9804 claiming payment was overdue when their account was current until the end of September. Always verify independently: log into your BUPA account online or call BUPA directly using the official number on your policy. If you do have an outstanding amount, BUPA will notify you through official channels, and you can pay securely through their official website or app, not via a phone call to an unverified number.
Why are calls from 0403659804 coming from a mobile number instead of a business line?
Contributors noted that 0403659804 is an Optus personal mobile number, not a standard BUPA business line. Legitimate BUPA customer service typically operates from dedicated business numbers. The use of a personal mobile to claim BUPA affiliation is a red flag for impersonation. If unsure, always verify by calling BUPA's official customer service line directly rather than engaging with the caller.
What does 'BUPA impersonation' mean, and why is it a concern?
Impersonation means a caller falsely claims to represent BUPA to gain trust and extract information or money. In the case of 0403659804, community reports indicate callers claiming to be from BUPA payment teams or customer service without authorisation. One contributor confirmed with BUPA that a call from 0403659804 was fraudulent. Impersonation is serious because it exploits your trust in a legitimate company. Never provide personal or financial details based on an unsolicited call, even if the caller uses BUPA terminology or knows your policy details.
Should I call back 0403659804 if I missed a call from them?
No. Do not call back 0403659804 directly. Several contributors received missed calls from this number with no voicemail, and calling back resulted in redirection and disconnection. If the call is important and legitimate, BUPA will contact you again or you can proactively contact BUPA using the number on your policy. Calling back an unverified number may confirm your line is active to scammers or incur unexpected costs.