- Scam
Community report for 0402 992 037 (0402992037): Caller impersonated Visa and requested payment for a fake card refund.
Fake Visa Refund Scam Reports for 0402 992 037
One contributor has reported a scam call from 0402 992 037 (also written as 0402992037) involving impersonation of Visa and a fraudulent refund scheme. The caller claimed to be processing a refund on the contributor's Visa card and attempted to extract payment information or funds during the call. This type of scam exploits the trust people place in legitimate financial institutions to manipulate victims into sending money or revealing sensitive details.
What the Caller from 0402 992 037 Claimed
According to the report, the caller impersonating Visa contacted the contributor about a supposed card refund. The scammer's approach involved requesting payment as part of the fake refund process, a common manipulation tactic where victims are told they must pay a fee, deposit, or confirm account details to receive their money back. This contradicts how legitimate financial institutions actually operate - banks and card providers never ask customers to pay upfront for refunds.
How This Scam Works
The refund impersonation scam targeting the recipient of this 0402 992 037 call follows a predictable pattern. Scammers research recent transactions or use generic targeting, then contact victims claiming a refund is available but requires immediate action. They may claim the recipient's card has been compromised, a duplicate charge was made, or a promotional refund is pending. Once they have the victim's attention, they request payment to "process" the refund or ask for banking credentials under the guise of verification. The goal is to either take payment directly or harvest account information for unauthorised access.
What to Do If You Receive a Call from 0402 992 037
If 0402 992 037 calls you claiming to be from Visa or offering a card refund:
- Do not: Provide card details, banking information, passwords, or One-Time Passwords (OTPs)
- Do not: Make any payment or transfer funds
- Do not: Follow links or download files the caller provides
- Do: Hang up immediately if the caller requests payment for a refund
- Do: Contact your bank or card issuer directly using the number on your statement or their official website
- Do: Verify any refund claim independently before engaging further
- Do: Block the number 0402 992 037 on your phone if calls continue
Reporting 0402 992 037
If you receive a similar call from 0402 992 037, report it to the relevant authorities:
- Scamwatch: Report the scam at scamwatch.gov.au with details of what the caller claimed and when the call occurred
- ACMA: Lodge a complaint about the number with the Australian Communications and Media Authority at acma.gov.au
- Your bank or card provider: Alert Visa, your issuing bank, or financial institution immediately so they can flag suspicious activity on your account
- Reverseau: Contribute your experience to help other Australians identify this number by reporting on Reverseau
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Fake Visa card refund scam.
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WRITE A REVIEWFrequently Asked Questions
What should I do if 0402 992 037 calls me about a Visa refund?
Hang up immediately and do not provide any information. Legitimate Visa refunds are processed automatically to your original payment method - the company never calls asking you to pay or verify details first. Contact your bank directly using the number on your card to verify whether any refund is actually pending. Block 0402 992 037 if the calls repeat.
Why would a scammer impersonate Visa when calling 0402 992 037?
Visa is a trusted, recognisable brand that most Australians have experience with through their credit or debit cards. Scammers use this familiarity to lower your guard and make the call seem legitimate. By impersonating a financial institution on 0402 992 037, the caller attempts to bypass your natural scepticism and pressure you into acting quickly without verification.
Is 0402 992 037 really calling from Visa?
No. Visa does not initiate refund calls asking customers to pay fees or provide card details. If you are unsure, hang up and call Visa's official customer service number from the back of your card. The number 0402 992 037 is a mobile number registered to Optus Mobile, not to Visa's customer service department.
What personal information should I never give to a caller claiming to be from Visa?
Never provide your card number, expiry date, CVV/security code, PIN, password, or any banking login credentials. Do not share your full name with unverified callers. Legitimate Visa representatives already have your account information and will never ask for sensitive details over an unsolicited call from 0402 992 037 or any other number.
How can I check if there's a genuine refund on my Visa card?
Log into your online banking portal or Visa account directly using your browser (not by clicking any links from callers). Check your transaction history and account balance. Contact your bank's official customer service number from your statement or their website. Do not use contact details provided by an unsolicited caller from 0402 992 037.
Where can I report the scam call from 0402 992 037?
Report to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and your bank immediately. Include the date, time, and details of what the caller claimed when reporting 0402 992 037. If you provided any information, alert your bank straight away so they can monitor your account for suspicious activity.