- Scam
One contributor reported an automated robocall from 0402 909 370 (0402909370) impersonating a bank fraud squad, requesting button presses without identifying the bank.
Bank Fraud Impersonation Robocall from 0402 909 370
A contributor has reported receiving an automated call from 0402 909 370 (also written as 0402909370) claiming to originate from a bank's fraud squad. The robocall played a pre-recorded message asking the recipient to press 1 or 2 but deliberately withheld which bank it claimed to represent. This vagueness is a hallmark of fraud attempts, as scammers avoid specificity to work against multiple targets simultaneously. The contributor hung up immediately upon recognising the suspicious nature of the call.
What the Robocall from 0402909370 Claims
The automated message from 0402 909 370 mimicked standard bank security protocols by mentioning fraud detection and requesting button input. However, the failure to name the actual bank is a critical red flag. Legitimate banks always identify themselves clearly at the start of any security-related call. The vague instruction to press 1 or 2 without explanation is designed to trick recipients into engaging with the scammer's next stage, typically leading to requests for personal details, account numbers, or payment information.
Report Timing and Channel
The call to 0402909370 was answered by the contributor, allowing them to hear the full robocall message before disconnecting. The number is registered to an Optus mobile service, which suggests the scammer may be using a spoofed or compromised mobile account. Single calls from 0402 909 370 leave room for the scammer to retry the same target or rotate through other numbers if this one becomes blocked.
What to Do If You Receive a Call from 0402 909 370
If 0402 909 370 calls you:
- Do not: Press any buttons, answer follow-up prompts, or engage with the robocall message
- Do not: Return the call or provide any personal information if you do engage
- Do: Hang up immediately and block 0402909370 on your phone
- Do: Contact your actual bank directly using the phone number on the back of your card or their official website to verify the call did not originate from them
- Do: Report the number to your mobile provider (Optus in this case) to flag it for potential account compromise
How to Report 0402 909 370
If you receive a call from 0402 909 370 or 0402909370, report it to the following Australian government resources:
- Scamwatch: scamwatch.gov.au - Report the robocall and impersonation attempt
- ACMA (Australian Communications and Media Authority): acma.gov.au - File a complaint about the robocall and spoofed mobile number
- Your bank directly: Use the contact number on your bank statement or official website to report the fraudulent impersonation
- Optus customer support: Report the compromised or spoofed mobile number to your provider
- Reverseau: Add your own report about calls from 0402 909 370 to help other Australians identify this number
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Auto message claiming to be from the bank's fraud squad, asked me to press 1 or 2 but didn't say which bank. hung up
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WRITE A REVIEWFrequently Asked Questions
Why didn't the robocall from 0402 909 370 say which bank it was calling from?
Scammers deliberately avoid naming the bank because they're using a generic robocall script sent to thousands of numbers. By staying vague, the automated message works against anyone with any bank account. Legitimate bank fraud alerts always identify the bank immediately and won't ask you to press buttons without context. If 0402909370 calls you, the absence of a specific bank name is a clear warning sign.
What happens if I press 1 or 2 on the robocall from 0402909370?
Pressing 1 or 2 on a robocall from 0402 909 370 typically connects you to a scammer posing as a bank representative. They will then attempt to extract sensitive information like your account number, PIN, or passwords by claiming to verify your identity or resolve a fraudulent transaction. Do not engage. Hang up immediately and contact your bank using the official number on your card.
Is 0402 909 370 a real bank number?
No. The number 0402 909 370 (0402909370) is registered as an Optus mobile service, not a bank. Banks operate dedicated fraud squad lines with publicised, traceable numbers. Any call claiming to be from your bank's fraud squad should be treated with suspicion if the caller won't name the bank upfront. Always verify by hanging up and calling your bank directly using the number on your debit or credit card.
Can my bank call me from a mobile number like 0402909370?
While some banks may use mobile numbers for general customer service, a legitimate fraud squad call from 0402 909 370 would clearly identify which bank it's calling from within the first few seconds. The robocall reported did not do this. Australian banks have dedicated fraud prevention teams with professional lines and clear protocols. If a call from 0402909370 claims to be from your bank's fraud squad but doesn't name the bank, it's a scam.
Should I report 0402 909 370 to Optus since it's a mobile number?
Yes. Report 0402909370 to Optus immediately via their customer support channel and explain that the number is being used for impersonation robocalls. The number may be spoofed (faked) or the account may be compromised. Optus can investigate and potentially suspend the account. You should also report the number to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au so other contributors can be warned about 0402 909 370.
What should I do if I already provided information to the robocall from 0402909370?
Contact your bank immediately using the official number on your card and inform them you may have disclosed sensitive information to a scammer. Ask them to monitor your account for suspicious activity and consider cancelling your cards if you shared card details. If you disclosed passwords or PINs to 0402909370, change them immediately. Report the incident to Scamwatch at scamwatch.gov.au and consider contacting the police via the non-emergency line 131 444 or cyber.gov.au for financial fraud reports.