- Suspicious
- Spam
- Scam
- Uncertain
- Legit
04 0118 2338 (0401182338): 8+ robocall reports from former Energy Australia customers. Automated calls claiming to offer better rates, persistent follow-up attempts after switching providers.
Energy Australia Robocall Reports for 04 0118 2338
Multiple contributors have reported receiving automated calls from 04 0118 2338 (also written as 0401182338) identifying as Energy Australia. The pattern strongly centres on robocalls targeting former customers, with eight separate reports describing automated systems attempting to win back business from people who've switched away from the provider.
One contributor documented four calls in just three days after leaving Energy Australia, while another reported receiving three calls daily from an automated system. The frequency and persistence of calls from 0401182338 appears tied to recent account closures with Energy Australia, suggesting the number is part of an automated win-back campaign.
What Callers from 04 0118 2338 Say
The automated messages from 04 0118 2338 consistently claim to offer better pricing or address billing issues. One contributor received a recorded message referencing that they'd changed their service provider and offering to switch them back. Another report describes an automated call mentioning unexpected charges on their bill, delivered with an unusually apologetic tone that felt suspicious.
Several contributors noted the robocalls from 0401182338 never provided actual offers or pricing details during the calls. One person reported the system sounded "faulty" and unproductive, making it feel less like genuine customer service and more like a mass automated campaign. A particularly unusual report mentions receiving a recorded message that "seemed to come from Hong Kong," discussing something entirely unrelated to energy (mentioning gin for Australia), suggesting possible number spoofing or misrouted calls.
Robocall Patterns and Timing
Eight of the 24 total reports mention robocall tactics specifically. Reports span from April 2024 through January 2026, indicating this number has been active in automated dialling campaigns for an extended period. One contributor received calls across multiple occasions, documenting the persistence of 04 0118 2338 in attempting contact.
The timing varies across reports, with some calls arriving during business hours and others in the early morning or late evening (02:21 UTC, 03:46 UTC, 04:45 UTC). One report specifically noted calls arriving three times daily. A single report also mentions receiving complete silence followed by hangup, a pattern sometimes associated with robocall systems testing numbers for activity.
What to Do If You Receive a Call from 04 0118 2338
If 04 0118 2338 calls you:
- Do not: Return the call, engage with automated prompts, or provide personal or account information
- Do: Let it go to voicemail, block the number in your phone settings, and do not respond to automated menu options
- If you're a current Energy Australia customer: Contact Energy Australia directly using the number on your official bill or their website to verify any legitimate billing issues
- If you've recently switched providers: You may receive multiple calls from 0401182338 as part of their win-back campaign. Blocking the number is the most effective response
Report Channel Breakdown
Most reports about 0401182338 come from calls the contributor answered (13 reports), with some missed calls and one voicemail. The voicemail report documented an automated message offering to switch the person back to Energy Australia. Contributors who answered calls from 04 0118 2338 frequently described the experience as unproductive or unusual, suggesting the automated system quality is poor.
How to Report 04 0118 2338
If you receive unwanted robocalls from 04 0118 2338, you can report this number through several Australian channels:
- Australian Communications and Media Authority (ACMA): Report the call at acma.gov.au. ACMA tracks patterns of unwanted calls and can take action against persistent offenders.
- Do Not Call Register: Register your number at donotcall.gov.au if you haven't already. While this won't stop existing campaigns immediately, it helps limit future telemarketing calls.
- Scamwatch: If you believe the calls involve deception or fraud, report details at scamwatch.gov.au.
- Your phone provider: Contact Optus (the provider associated with this mobile number) to report the incoming robocalls. They may be able to block or flag the number at the network level.
- Reverseau: Share your experience with this number on Reverseau to help other Australians recognise the pattern and protect themselves.
Help others by sharing your experience with 0401 182 338!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
They have called 4 times in the last 3 days. I recently moved away from EnergyAustralia after seeing the 50c/kWh was on the high side. Thanks to the other comments here I have not engaged. I did call the number back and the automated message says Energy Australia.
Something feels off about this number
Energy Australia. I recently switched away from them cos my gas bill doubled for no reason. Already told them I'm not interested, go away. They are very persistent.
completely unproductive, felt like I wasn't talking to real person but faulty automated system
Caller from Energy Australia, very persistent with frequent calls
Used to deal with this company, now get three calls a day from automated system trying to get me back
Robocall on 3 occasions claiming to offer better pricing, never gave actual offers
Automated message saying I changed my service provider, offering to switch back
Complete silence before they hung up
Missed call, assume it was Energy Australia trying to keep me after I switched, no message left
Received a recorded message that seemed to come from Hong Kong, felt unusual
Claimed to be Energy Australia about unexpected charge on my bill, seemed overly apologetic which felt dodgy
Sounded like overseas robot mentioning something about gin for Australia, bizarre advertisement
Robotic voice call discussing some topic
It was Energy Australia autbot.
Automated message apologizing for my departure after I switched service provider
Missed three calls today. recently switched away from Energy Australia so might be connected
Didn't leave a message, recently switched from Energy Australia to Red Energy, suspect it was Energy Australia trying to persuade me back
After switching providers, called trying to discuss massive tariff increase, ignored it
Believe call was from Energy Australia after I recently ended services with them
Two calls this week, just switched from Energy Australia so might be related to that
Switched away from Energy Australia, now getting three calls, never leave message
Suspect it was Energy Australia after I changed providers
Ah, thank you. Have received the same number for the past two days with no message left.
I too have just left Energy Australia for another provider and yes, they are probably trying to woo me back.
Called back and it was Energy Australia wanting me to switch back after I changed providers
Energy Australia retention team confirming authorisation of an energy provider switch and seeing if they can keep my business. Not spam call. Not fraudulent. Safe to Answer.
3 second voicemail, inaudible and sounded foreign
Help others by sharing your experience with 0401 182 338!
WRITE A REVIEWFrequently Asked Questions
Is 04 0118 2338 really Energy Australia calling me?
Possibly, but with caution. While multiple reports confirm 0401182338 identifies itself as Energy Australia, the calls are automated robocalls, not genuine customer service representatives. Energy Australia may legitimately use automated systems for outreach, but the pattern of persistent, repetitive calls and reports of poor-quality audio suggest this is a mass campaign rather than a direct response to your account. If you have concerns about your bill or account status, contact Energy Australia directly using the number on your official bill rather than returning calls to 04 0118 2338.
Why do I keep getting calls from 0401182338 after I switched energy providers?
Several contributors reported receiving repeated calls from 04 0118 2338 specifically after leaving Energy Australia. One person documented receiving three calls daily from this automated system trying to win them back. This suggests the number is part of an automated win-back or customer retention campaign triggered when an account closes. Blocking the number is the most effective way to stop calls from 0401182338, as the automated system will likely continue attempting contact until blocked.
What does the automated message from 0401182338 say?
Reports describe varying automated messages from 04 0118 2338. The most common message indicates you've changed your service provider and offers to switch you back to Energy Australia. Other reports mention messages claiming to offer better pricing, though contributors noted they never received actual rate quotes. One contributor reported an unusually apologetic tone discussing unexpected charges, and bizarrely, one report mentioned a recording that seemed to originate from Hong Kong discussing gin, suggesting possible misrouted or spoofed calls using 0401182338.
Is there a way to stop the robocalls from 04 0118 2338?
Yes. The most immediate action is to block 0401182338 in your phone's settings. All reports indicate these are automated robocalls with no productive outcome, so blocking prevents further contact. You should also register your number on the Do Not Call Register at donotcall.gov.au if you haven't already. For persistent robocalls, report the number to ACMA at acma.gov.au and to your phone provider (Optus, in the case of this mobile number). Contributors who blocked 04 0118 2338 reported stopping the repeated contact effectively.
One report mentioned a silent call from 0401182338 - what does that mean?
One contributor received a call from 04 0118 2338 that consisted of complete silence before the caller hung up. This pattern sometimes occurs with robocall systems testing whether a number is active and monitored. While a single silent call isn't necessarily dangerous, it's consistent with automated dialling behaviour. If you receive a silent call from 0401182338 (or any unknown number), do not return the call. Block the number in your phone settings to prevent future contact.
Should I call Energy Australia directly if I get a call from 04 0118 2338?
Do not return the call to 0401182338. Instead, if you need to contact Energy Australia, use the official number on your bill or visit their official website. If you're concerned about charges or account status mentioned in a call from 04 0118 2338, contact Energy Australia directly through official channels to verify. This approach ensures you're speaking to genuine customer service rather than returning a call to an automated robocall number. Multiple contributors who engaged with 0401182338 described the experience as unproductive and untrustworthy.