- Scam
Community reports for 0400 959 741 (0400959741): Callers impersonate Telstra staff conducting surveys. When challenged for proof, they go silent or hang up.
Telstra Impersonation Reports for 0400 959 741
Three contributors have reported scam calls from 0400 959 741 (also written as 0400959741) involving impersonation of Telstra staff. Two of these reports specifically describe callers claiming affiliation with Telstra, using the impersonation tactic to establish false credibility before attempting to extract information.
The pattern is consistent across community reports about 0400959741: callers identify themselves as Telstra representatives conducting surveys or customer service checks. When contributors questioned the legitimacy of these calls, the callers exhibited evasive behaviour, including prolonged silence when asked to provide proof of their identity.
What Callers from 0400 959 741 Claim
Contributors who answered calls from 0400 959 741 report that callers introduced themselves as Telstra survey staff or representatives. One contributor noted the caller claimed to be conducting a Telstra survey, while another report describes a caller asserting they were from Telstra making an apparent customer service call.
The defining characteristic of calls from 0400959741 is the caller's response when challenged. When a contributor directly asked for proof of identity, the line went silent for approximately 30 seconds before the caller disconnected. This behaviour is a strong indicator of a scam, as legitimate Telstra representatives would be able to verify their identity through official channels or provide call reference numbers.
Report Patterns and Timing
All three reports about 0400 959 741 came through answered calls, meaning contributors did pick up the phone. The most recent report arrived on 28 December 2025, with earlier reports from late November and early December 2025. The timing suggests ongoing activity from this number.
A contributor who received the call where the caller went silent noted the significant pause when credibility was questioned. This hesitation tactic is commonly used by scammers who lack genuine access to company systems and cannot verify caller credentials in real time.
What to Do If You Receive a Call from 0400 959 741
If 0400 959 741 calls you claiming to be from Telstra:
- Do not: Provide personal information, financial details, account numbers, or passwords to unknown callers
- Do not: Confirm or deny details the caller already has
- Do: Ask for the caller's full name, employee ID, and reference number
- Do: End the call immediately if the caller cannot provide this information or becomes evasive
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any claims
- Do: Block 0400959741 on your phone if the call repeats
Legitimate Telstra staff can always provide verifiable credentials and will not pressure you for information during an unsolicited call.
How to Report 0400 959 741
If you receive a scam call from 0400 959 741 (0400959741), report it to Australian authorities and contribute to the Reverseau community:
- Scamwatch: Report the call at scamwatch.gov.au. Include the date, time, and what the caller claimed. Scamwatch publishes warnings about active scams.
- Australian Communications and Media Authority (ACMA): Lodge a complaint with ACMA at acma.gov.au about the scam call and impersonation of Telstra
- Telstra: Report the impersonation directly to Telstra via their official channels so they can investigate and potentially take action
- Reverseau: Add your experience with 0400 959 741 to our community database. Your report helps other Australians recognise and avoid the same scam
Help others by sharing your experience with 0400 959 741!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
This is a scam number - do not give them any information.
Claimed to be doing survey for Telstra, believed to be scam
claimed to be from Telstra, went silent for 30 seconds when asked for proof
Help others by sharing your experience with 0400 959 741!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer impersonate Telstra when calling 0400 959 741?
Telstra is one of Australia's largest telecommunications companies, making it a trusted name that consumers are more likely to cooperate with. Scammers impersonating 0400 959 741 as Telstra staff use this trust to lower your guard and extract personal information, account details, or payment information. The impersonation tactic is designed to bypass your natural scepticism about unsolicited calls.
What should I do if 0400959741 calls and claims to be from Telstra?
Hang up immediately without providing any information. Do not confirm your account details, address, date of birth, or any other personal data. If you need to contact Telstra about a genuine issue, find the number on your bill or visit telstra.com.au directly. Never call back a number provided by an unsolicited caller claiming to be from Telstra, as 0400959741 may not actually connect you to Telstra.
Is 0400 959 741 actually a Telstra number?
While 0400 959 741 is registered as a mobile number on the Telstra network, this does not mean the calls are legitimate Telstra business activity. Scammers frequently use numbers on major carrier networks, either through SIM cards or spoofing technology. The fact that callers from 0400959741 went silent when asked for proof of identity strongly suggests this is not a genuine Telstra customer service line.
What is a red flag when receiving a call like the ones from 0400 959 741?
The biggest red flag in the reports about 0400959741 is that the caller became evasive when challenged. When a contributor asked the caller for proof of identity, the line went silent for 30 seconds. Legitimate companies like Telstra train their representatives to handle identity verification requests professionally and immediately. Silence, hesitation, or disconnection when you ask for proof is a strong sign of a scam.
Can I trust that a call is from Telstra if the number shows a Telstra provider?
No. The provider showing on your phone (such as Telstra in the case of 0400 959 741) only indicates which network the call originates from, not whether Telstra itself made the call. Scammers can obtain mobile numbers on any network. Always verify independently by calling Telstra's official customer service number from your bill or their website, never by calling back the number that called you.
Should I report 0400959741 if I receive a call from it?
Yes. Report it to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au so authorities can track the scam. Also report the impersonation directly to Telstra so they are aware their brand is being misused. Contributing to Reverseau helps other Australians identify the same scam. Each report adds to the community intelligence about 0400 959 741's scam activity.