03 9982 0665 - 0399820665: Robocall and GP Impersonation Scam

• Uncertain
• Unknown
• Scam

03 9982 0665 (0399820665) is a Melbourne number flagged for robocall scams impersonating GP practices and insurance companies. Automated voicemails request personal details.

Robocall and GP Impersonation Scam Reports for 03 9982 0665

Five contributors have reported suspicious activity from 03 9982 0665 (also written as 0399820665), a Melbourne-based local service number. The dominant pattern involves automated robocalls impersonating legitimate services, particularly healthcare providers and insurance companies. Three of the five reports specifically mention robocall technology, with one contributor receiving a voicemail that initially claimed to be from their GP before switching to Mandarin.

The impersonation tactic is particularly concerning because one contributor noted the caller already knew their GP status, creating a veneer of legitimacy. However, the use of automated voicemail messages and the geographic mismatch (caller claiming to be local to Melbourne when the recipient was not) are strong indicators of organised scam activity rather than legitimate service contact.

What Callers from 03 9982 0665 Say

Contributors report receiving automated voicemail messages asking them to "update details" for their GP. One contributor received a message in English requesting personal information, followed by what appeared to be the same message repeated in Mandarin. Another report describes the call as "dodgy China Insurance" routed through an automated voice system.

The specific language used - "update your details" - is a common scam technique designed to prompt victims to either return the call or provide information directly. The use of multiple languages in a single message, combined with the robocall technology, suggests this operation targets a broad audience across different demographics.

Call Patterns and Reporting Timeline

Reports for 0399820665 cluster between November 19 and December 25, 2025, with the majority concentrated in late November. The voicemail-based delivery method means contributors may not have engaged with the caller directly, reducing the immediate pressure tactics but allowing the scammer to reach answering machines and create a sense of urgency through asynchronous messaging.

One contributor specifically noted they were "outside Melbourne" when the Melbourne-based number 03 9982 0665 contacted them, suggesting geographic spoofing or a national robocall campaign using this Optus-allocated number. Two additional reports simply marked the number as suspicious without providing detailed information, indicating either very short exposure or immediate blocking by the recipient.

What to Do If You Receive a Call from 03 9982 0665

If 03 9982 0665 calls you:

• Do not: Return the call, press any numbers when prompted, or provide personal details such as Medicare number, date of birth, or bank information
• Do not: Click any links sent via SMS or email that may follow the call
• Do: Let the call go to voicemail if you don't recognise the number
• Do: Block 0399820665 immediately in your phone contacts
• Do: Verify any GP appointment requests or updates directly by calling your actual GP practice using a number from their official website or Medicare records
• Do: Hang up if you answer and hear automated speech or a long silence, then block the number

What to Do If You Receive a Voicemail from 03 9982 0665

Voicemail-based scams are particularly dangerous because they can create urgency without the recipient having a chance to question the caller. If you receive a voicemail from 03 9982 0665:

• Do not: Return the call to "verify" the message or press any options
• Do not: Assume the message is legitimate because it came through your voicemail system
• Do: Contact your GP or insurance provider directly using contact details from your paperwork or their official website
• Do: Delete the voicemail after noting the number
• Do: Report the number to your phone provider and Australian authorities

How to Report 03 9982 0665

Robocall scams targeting healthcare and financial information are taken seriously by Australian regulators:

• Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au - they investigate illegal robocalls and can take action against service providers
• Report to Scamwatch at scamwatch.gov.au with details of the voicemail message and timing
• Report to ReportCyber at cyber.gov.au if the scam involved any attempt to capture personal or financial information
• Contact your phone provider (in this case, check with Optus as the allocated network) to report the number and request they investigate
• If you have an account with the impersonated GP practice, contact them directly to report the scam so they can alert other patients
• Share your experience on Reverseau to help other Australians identify this number

Frequently Asked Questions