- Scam
- Spam
Community reports for 03 9968 0923 (0399680923) describe government impersonation scams about energy provider switching and automated robocalls from Victoria.
Government Impersonation Reports for 03 9968 0923
Two contributors have reported suspicious activity from 03 9968 0923 (also written as 0399680923), a Victorian local service number. The reports reveal a pattern combining government impersonation with robocall technology. One contributor received a call from 03 9968 0923 claiming to represent a government body pushing urgent energy provider changes, while another encountered an automated robocall from the same number.
The allocation data shows 0399680923 is registered to NetSIP Pty Ltd in Victoria, a VoIP service provider commonly used for telemarketing and scam operations. This technical setup allows callers to mask their identity and make mass outbound calls.
What Callers from 03 9968 0923 Claim
The contributor who answered the call from 03 9968 0923 reported the caller claimed to represent a government agency regarding mandatory energy provider changes. This type of impersonation exploits the trust people place in government communications. The urgency angle is typical of energy scams, where callers create pressure to act immediately without verification.
A separate report about 0399680923 describes a robotic voice with no specific message, suggesting automated dialling technology. The contributor blocked the number immediately upon hearing the robocall.
Call Patterns and Timing
Both reports came within a three-day window in mid-February, with the robocall occurring on 10 February and the government impersonation scam on 13 February. The use of robocall technology alongside manual impersonation calls suggests either a campaign targeting multiple households or different operators using the same VoIP service provider.
One contributor's experience with 03 9968 0923 demonstrates the effectiveness of blocking immediately-the robocall was reported straight away without further engagement.
What to Do If You Receive a Call from 03 9968 0923
If 0399680923 calls you:
- Do not: Accept claims about government-mandated energy provider changes, answer if you hear a robot voice, or agree to switch providers during the call
- Do: Hang up immediately, block the number, and verify any government communication directly via the official agency's website or phone number
- Do: Be aware that real government agencies (such as the Australian Energy Regulator or state energy retailers) will never pressure you to switch providers on an incoming unsolicited call
Energy provider switching is always your choice and happens on your own terms, not on a caller's timeline. Government bodies do not conduct urgent business via unsolicited calls.
How to Report 03 9968 0923
If you've received calls from 03 9968 0923 or 0399680923:
- Report the scam attempt to Scamwatch at scamwatch.gov.au with details of what the caller claimed
- Lodge a complaint with the Australian Communications and Media Authority (ACMA) at acma.gov.au-robocalls and spoofed numbers are a regulatory priority
- If the call attempted to manipulate your energy supply, contact your actual energy provider and report the impersonation
- Block the number on your phone to prevent further calls
- Report the number on Reverseau to help other Australians identify this activity
Help others by sharing your experience with (03) 9968 0923!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed government wants me to swap energy providers
Robot voice, blocked them straight away
Help others by sharing your experience with (03) 9968 0923!
WRITE A REVIEWFrequently Asked Questions
Why would 03 9968 0923 claim to represent the government about energy providers?
Callers using 0399680923 impersonate government bodies to exploit trust and urgency. Energy provider scams rely on the assumption that people believe government communications about essential services. In reality, energy switching is always voluntary and controlled by you, never imposed by unsolicited calls. Real government agencies do not pressure people into immediate decisions.
What should I do if I hear a robot voice from 0399680923?
Hang up immediately and block 03 9968 0923. Robocalls from this number indicate automated dialling campaigns. Do not press any keys, do not stay on the line, and do not return the call. Report the robocall to ACMA at acma.gov.au as these are illegal under Australian telecommunications law.
Is 03 9968 0923 a real government number?
No. The number 0399680923 is a VoIP service registered to NetSIP Pty Ltd in Victoria. Real government agencies use dedicated contact channels published on their official websites. Always verify government communications by calling the agency directly using the number from their official website, not by calling back a number that called you.
Can I stop calls from 03 9968 0923?
You can block 0399680923 on your phone immediately. However, scammers often cycle through numbers, so blocking one number is only part of the solution. Register your number with the Do Not Call Register at donotcall.gov.au to reduce unwanted marketing calls, and report each scam attempt to ACMA so regulators can track the source.
What if I already provided information to a caller from 0399680923?
Contact your energy provider directly (using the number on your bill, not from the call) and inform them of the impersonation attempt. If you shared bank details, passwords, or other sensitive information, contact your bank and consider placing a fraud alert. Report the incident to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au to assist authorities in tracking this operation.
How do I know if an energy provider switch is legitimate?
Legitimate energy provider switches happen when you initiate contact with a new provider directly, after your own research. You control the timing and terms. If 03 9968 0923 or any unsolicited number claims you must switch immediately, it is a scam. Verify offers by calling your current energy provider and asking about your contract terms.