- Scam
Contributor reports aggressive Telstra impersonation scam from 03 9962 9555 (0399629555) claiming IP address hacked, demanding remote access with abusive language.
Telstra Impersonation Tech Support Scam from 03 9962 9555
A contributor has reported a disturbing call from 03 9962 9555 (also written as 0399629555) involving an aggressive scammer impersonating Telstra security. The caller, claiming to be "Kylie" from Telstra security, alleged that the contributor's IP address had been hacked and flagged a week prior. This is a classic tech support scam tactic designed to create false urgency and pressure victims into granting remote access to their devices.
The call exhibited multiple red flags of a remote-access tech support scam. The contributor reported extremely poor call quality with significant background noise typical of overseas call centres, making it difficult to understand the caller despite repeated attempts at communication.
What the Caller from 03 9962 9555 Claimed
The caller from 0399629555 specifically claimed to represent Telstra's security team and stated that the contributor's IP address had been compromised. She requested detailed information about internet activity over the previous week, attempting to gather information to support the fraudulent premise of a security breach.
When the contributor questioned the legitimacy of the call by pointing out the inconsistency (if the issue was flagged a week ago, why the delayed contact), the caller responded with aggressive and abusive language rather than providing reasonable explanations. The caller from 03 9962 9555 also demanded the contributor's IP address directly, which is not standard practice for legitimate Telstra security inquiries.
The entire interaction from 0399629555 was characterised by hostility and pressure tactics. When the contributor refused to comply with requests, the caller escalated to screaming obscenities rather than professionally addressing concerns. This behaviour is typical of scammers attempting to overwhelm victims into compliance through intimidation.
Red Flags and Scam Indicators
Several critical warning signs identified in this report about 03 9962 9555 confirm this as a scam attempt:
- Unsolicited claims of security breaches without prior direct notification from official channels
- Requests for sensitive personal information (IP address) over the phone
- Poor audio quality and heavily accented voice from an overseas call centre
- Aggressive and abusive language when questioned or challenged
- Pressure tactics and false urgency regarding alleged security issues
- Requests for remote access implied through the information-gathering phase
Legitimate Telstra security contacts do not operate this way. They do not call unexpectedly demanding personal information, they do not become abusive when questioned, and they do not operate from noisy, overseas call centres.
What to Do If You Receive a Call from 03 9962 9555
If 0399629555 or a similar number calls claiming to be from Telstra security:
- Do not: Provide your IP address, allow remote access, install software, or share any personal information
- Do not: Follow instructions to open command prompt, check system settings, or visit websites they suggest
- Do not: Stay on the call if the caller becomes aggressive or abusive
- Do: Hang up immediately and block the number 03 9962 9555
- Do: Contact Telstra directly using the phone number on your bill or the official Telstra website (telstra.com.au) to verify any claimed security issues
- Do: Never initiate contact by calling back a number the caller provides
What to Do If You Receive an SMS from 03 9962 9555
If you receive text messages from 0399629555 claiming security issues:
- Do not: Click any links in the message
- Do not: Reply to the message or confirm your contact details
- Do: Delete the message immediately
- Do: Block the number 03 9962 9555
- Do: Report the SMS as spam by forwarding it to 0429 999 888
How to Report 03 9962 9555
Report this number and your experience with 0399629555 to Australian authorities:
- Report to Scamwatch at scamwatch.gov.au for detailed scam reports and to help other Australians identify this threat
- Contact the Australian Communications and Media Authority (ACMA) at acma.gov.au to report phone-based fraud
- Report to Telstra directly if you are a Telstra customer, as they can flag this impersonation attempt and add the number to their fraud database
- Consider reporting to ReportCyber (cyber.gov.au) if you provided any personal information or allowed any access to your device
- Contribute your experience on Reverseau to help build community awareness of this specific scam number
Help others by sharing your experience with (03) 9962 9555!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Rude indian female. Said her name was Kylie or Kelly - too hard to understand, claiming to be Telstra security wanting to check my ip address. Told her no. She said that my ip address was being used by multiple people for fraudulent activity.
Said I don’t use Telstra. She said that Telstra was my internet provider. I told her that was a lie. Asked her if she had called the correct person as she didn’t know my name. She said she had, she just couldn’t say my name out loud.
Now come on - that SCREAMS scammer to me. Needless to say I hung up and blocked.
Indian woman with poor English said she was Telstra Security. Think she said her name was Kylie (too difficult to understand), but am sure it’s really Rashna or something like that.
Reckons my ip was on public setting and wanted me to switch to private by way of me putting my phone on speaker and having her read out instructions for me to give her my ip address.
Told her I was not going to give her that as I don’t give my personal details to scammers. Told her to get a real / honest job.
She told me to f*k off.
Extremely rude, extremely hard to understand indian calling herself “Kylie”.
Extremely noisy call centre background.
This scammer “Kylie” claimed to be from.
Telstra security advising my ip address has been hacked.
She wanted to know what internet activity I had done over the past week as they flagged this a week ago.
Told her I don’t use the internet - to which she screamed I was a “f*king liar”
I said “well if this was flagged last week, why are you just letting me know?”
She wanted my ip address. Told her no, she screamed further obscenities.
I hung up and blocked.
Help others by sharing your experience with (03) 9962 9555!
WRITE A REVIEWFrequently Asked Questions
What should I do if I already gave my IP address to a caller from 03 9962 9555?
Do not panic, but take immediate action. An IP address alone is limited in usefulness to scammers, but if you also granted remote access or allowed software installation, your device may be compromised. Restart your device in Safe Mode, run a full antivirus scan, and change passwords for sensitive accounts from a different device. Contact Telstra directly using the number on your bill to report the fraud. Monitor your accounts for unauthorised activity. If you provided banking details or other sensitive information, contact your bank immediately. Report the incident to Scamwatch (scamwatch.gov.au) and ReportCyber (cyber.gov.au).
Is 03 9962 9555 actually from Telstra?
No. This is a spoofed number impersonating Telstra. The contributor's report from 0399629555 included clear indicators of a scam: overseas call centre background, poor audio quality, an accented caller claiming to be named "Kylie," aggressive abusive language when questioned, and requests for sensitive information. Telstra's legitimate security team would never contact you this way. If you receive a call claiming to be from Telstra security, hang up and call Telstra back using the official number on your bill or their website telstra.com.au.
What is remote-access tech support scam?
This is a fraud where scammers impersonate legitimate tech companies (like Telstra, Microsoft, or Apple) and claim your device or account has a security problem. They pressure you to allow remote access to your computer via software like TeamViewer or AnyDesk. Once they have access, they can steal personal information, install malware, or manipulate you into paying fake "repair fees." The call from 03 9962 9555 followed this exact pattern by claiming an IP hack and requesting information that would lead to device access. Never grant remote access based on an unsolicited call.
Why did the caller from 0399629555 become so abusive?
Scammers often use aggression and intimidation as a pressure tactic. When the contributor questioned the legitimacy of the call from 03 9962 9555 by pointing out logical inconsistencies, the caller couldn't provide reasonable answers. Instead of backing down, the scammer escalated to screaming obscenities to overwhelm the victim into compliance or to provoke an emotional reaction that overrides critical thinking. This is a manipulation technique designed to confuse and control. Hang up immediately if a caller becomes abusive or threatening.
How do I verify if Telstra has actually contacted me about a security issue?
Never verify by calling a number the suspicious caller provides. Instead, hang up and use the contact details from your official Telstra bill, your account portal on telstra.com.au, or the customer service number listed on Telstra's official website. Tell them you received a suspicious call from 03 9962 9555 and ask if there are any legitimate security alerts on your account. Telstra will have a record of genuine security issues and can confirm whether they initiated contact. If 0399629555 or similar numbers call again, you can report them directly to Telstra's fraud team.
Should I block 03 9962 9555?
Yes, absolutely. Block 0399629555 immediately to prevent future calls from this number. Most smartphone operating systems (iOS and Android) have built-in blocking features accessible through your phone's settings or contacts app. Additionally, report the number to your phone carrier and to Scamwatch (scamwatch.gov.au). If you have received repeated calls from 03 9962 9555, also report it to the ACMA (acma.gov.au). Blocking prevents the scammers from wasting your time and reduces the likelihood they will attempt further contact.