- Scam
Community report for 03 9962 9153 (0399629153): Scammer impersonating Telstra Security claims IP address flagged, demands remote access, uses aggression when questioned.
Telstra Impersonation Tech Support Scam Reports for 03 9962 9153
One contributor has reported a scam call from 03 9962 9153 (also written as 0399629153) involving someone claiming to represent Telstra Security. The caller, identifying himself as "Jason from Telstra Security", alleged that the recipient's IP address had been flagged as changed from private to public and was being used for "very bad things". The call displayed hallmark signs of a remote access tech support scam, including impersonation of a legitimate company, false technical claims, and pressure to grant remote access to the device.
The contributor quickly identified several red flags with the call from 03 9962 9153. The caller had a noisy call centre background with poor English, inconsistent with any legitimate Telstra security team. When challenged on technical details, the caller from 0399629153 became defensive and argumentative, insisting the contributor had changed settings they hadn't touched and that they possessed an IP address they didn't have.
What the Caller from 03 9962 9153 Demanded
The caller from 03 9962 9153 requested that the recipient place their phone on speaker so they could read out their IP address - a common tactic in remote access scams designed to either gather sensitive information or trick users into enabling remote control features. When the recipient resisted and stated they didn't have an IP address, the caller from 0399629153 became increasingly hostile, eventually resorting to abusive language ("well bitch, how do you check your email?") and yelling when the recipient continued to refuse cooperation.
The interaction revealed a pattern of manipulation: when faced with pushback, the scammer doubled down on false claims rather than pivoting to a different target. This aggressive persistence is typical of tech support impersonation scams operating from call centres, where callers are often pressured to secure "sales" or convince victims to install remote access software.
Call Characteristics and Contributor Response
The call to the contributor from 03 9962 9153 occurred on a public holiday in at least one Australian state. The recipient recognised the suspicious nature of the call early and employed effective counter-tactics: denying ownership of the technology being discussed (IP addresses, email), refusing to enable speaker mode, and ultimately hanging up and blocking the number. This approach prevented the scammer from progressing to the remote access installation stage, where actual harm could occur.
The background noise and accent noted by the contributor suggest 0399629153 may be part of a larger call centre operation, likely offshore, making the impersonation of Telstra even less credible. Legitimate Telstra security contacts would not originate from crowded call centres with multiple conversations audible in the background.
What to Do If You Receive a Call from 03 9962 9153
If 03 9962 9153 (0399629153) or a similar scammer contacts you claiming to represent Telstra or any tech company:
- Do not: Enable speaker mode, share your device details, grant remote access, or follow any instructions given by the caller
- Do not: Return the call if it disconnects or ask for a callback number - scammers may route you to their own fake support line
- Do: Hang up immediately and block the number
- Do: Contact Telstra directly using the official phone number on your bill or the Telstra website to verify any security concerns
- Do: Remember that legitimate companies never cold-call demanding remote access to your device for security reasons
How to Report 03 9962 9153
If you've received a scam call from 03 9962 9153 or 0399629153, report it to Australian authorities and help protect other contributors:
- Scamwatch: Report to scamwatch.gov.au - the official Australian government scam reporting service. Include the phone number 03 9962 9153, date, time, and details of what the caller claimed.
- ACMA (Australian Communications and Media Authority): Lodge a complaint at acma.gov.au about the unwanted call from 0399629153. ACMA tracks patterns of scam calls and can take enforcement action against repeat offenders.
- Telstra directly: If the scammer claimed to represent Telstra, contact Telstra's fraud team to report the impersonation. This helps Telstra warn other customers and take action against the scam.
- Reverseau: Report your experience with 03 9962 9153 on Reverseau to help other Australians identify and avoid this number.
Why Telstra Impersonation Scams Persist
Scammers target Telstra's brand because it is one of Australia's largest telecommunications companies with millions of customers. Many Australians have Telstra accounts, making the impersonation credible at first glance. The remote access tech support scam is particularly profitable because once access is granted, scammers can install malware, steal banking credentials, or lock the device and demand ransom. The call from 03 9962 9153 demonstrates why staying alert to these red flags is essential: noisy backgrounds, poor English inconsistent with Australian staff, aggressive behaviour when questioned, and unsolicited claims about your device's security are all indicators of a scam.
Help others by sharing your experience with (03) 9962 9153!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Indian “Jason from Telstra Security” (poor English - busy call centre) claims that my ip address has been flagged as being changed from private to public and was being used for “very bad things”
Ok - can I just say, if these losers wanted us to believe they were from a security team, they would not have the noisy call centre background.
Anyways, claims that I must have changed the settings. Told him no. He said yes, I said no. He said yes. We did this dance for a bit before I became bored.
He said I needed to put my phone on speaker so I could read out my ip address.
I said my phone doesn’t have speaker. Also told him I don’t have an ip address. He said “yes you do” I said “no I don’t”. He argued, I kept telling him he had the wrong person.
He then said “well bitch, how do you check your email?”
I said “I don’t have email. What is email?”
He then started yelling and carrying on, so I abused him, hung up and blocked.
I get that not every state has a Public Holiday today, but I just want one day scammer free.
Help others by sharing your experience with (03) 9962 9153!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim my IP address was flagged by Telstra?
The IP address claim is a social engineering tactic used because it sounds technical enough to seem credible but is vague enough to avoid easy verification. Callers from 03 9962 9153 used this approach to create urgency and justify requesting remote access to your device. In reality, Telstra would never cold-call you about IP address changes and would never ask you to enable speaker mode or read out technical details over the phone.
What is the goal of a tech support scam like the one from 03 9962 9153?
The goal is to trick you into granting remote access to your computer or phone. Once the scammer from 0399629153 gains access, they can install malware, steal banking login credentials, or lock you out and demand payment to restore access. The aggressive behaviour and insults from the caller in this report suggest frustration at being unable to progress to the remote access installation stage.
How can I tell if a call claiming to be from Telstra Security is real?
Legitimate Telstra calls will not originate from noisy call centres with background chatter. A real Telstra Security team member would have clear audio, native English accent (unless Telstra has explicitly outsourced support to another region, which they state upfront), and would be professional even if you push back. If you're unsure, hang up and call Telstra directly using the number on your bill or their official website - never use a number provided by the caller, as demonstrated in the 03 9962 9153 report.
What should I do if I already gave the scammer from 0399629153 remote access?
If you allowed remote access before realising it was a scam, disconnect your device from the internet immediately, change all passwords (especially banking and email) from a different device, and contact your bank to flag potential fraud. Run a full antivirus scan and consider professional IT support to check for malware. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so authorities can track the scammer operating from 03 9962 9153.
Why did the scammer from 03 9962 9153 become abusive when I refused to cooperate?
Scammers often resort to insults and aggression when their scripted approach fails. The contributor's strategy of denying they had the technology the caller mentioned (IP address, email) was highly effective because it broke the scammer's narrative. Instead of hanging up, the caller from 0399629153 tried to override the refusals, which eventually led to frustration and verbal abuse. This behaviour is a sign that the call was never legitimate.
Should I report 03 9962 9153 to Telstra even though I didn't fall for the scam?
Yes. Reporting 0399629153 to Telstra directly (through their official fraud reporting channels) helps them warn other customers and document the scam campaign. You should also report the call from 03 9962 9153 to Scamwatch and ACMA. Community reports like these create a record that helps identify patterns and protect other Australians from the same scammer.