- Scam
Community reports for 03 9962 7684 (0399627684): Callers impersonate Telstra, claim IP address changes, and attempt to gain remote access to devices.
Telstra Impersonation Tech Support Scam Reports for 03 9962 7684
Two contributors have reported scam calls from 03 9962 7684 (also written as 0399627684) involving Telstra impersonation and attempted remote access tech support tactics. Both reports describe identical caller behaviour: the person claiming to represent Telstra contacts the recipient about a supposed IP address change and attempts to manipulate them into confirming the change or granting remote access to their device.
This pattern is a common tech support scam tactic where callers create false urgency around technical issues to establish remote access or extract personal information. The fact that both contributors received the same scripted pitch from 0399627684 suggests a coordinated operation rather than random contact.
What Callers from 03 9962 7684 Claim
According to community reports, the caller from 03 9962 7684 identifies themselves as Telstra representative. They inform the recipient that their IP address has changed and request confirmation. The caller then asks whether the recipient has recently checked their IP address, likely probing for technical knowledge or attempting to create confusion about device security.
Both contributors who answered calls from 0399627684 report that the caller hung up immediately when challenged. One contributor stated they do not need to check their IP address as it never changes - a response that apparently triggered the caller to disconnect. This immediate abandonment when questioned is typical of scammers who are unable to overcome basic technical objections and fear prolonged conversation that might reveal their deception.
Report Patterns and Timing
Both reports about 03 9962 7684 were submitted within seconds of each other on 23 July 2026, suggesting either rapid successive calls or multiple recipients reporting simultaneously. The channel for both reports is "call answered", indicating the recipients picked up rather than receiving a silent or automated call.
The consistent scripting across both reports about 0399627684 - identical opening (Telstra impersonation), identical claim (IP address change), identical follow-up question (recent IP address checks), and identical disconnection pattern (hanging up when challenged) - indicates this is an active scam operation targeting Australian phone users with Telstra spoofing.
What to Do If You Receive a Call from 03 9962 7684
If 03 9962 7684 calls you:
- Do not: Confirm any personal information, agree to remote access requests, or follow instructions to check IP addresses or device settings
- Do not: Click links sent via SMS or share passwords, PINs, or security codes
- Do: Hang up immediately if the caller claims to be from Telstra, your bank, or a government agency
- Do: Verify independently by ending the call and contacting the organisation directly using their official phone number from their website
- Do: Block the number 0399627684 in your phone settings after a suspicious call
- Do: Report the call to ACMA if you receive repeated contact from this number
Legitimate Telstra support will never cold-call you about IP address changes or ask for remote access without you initiating the contact first. If Telstra needs to contact you, they will do so through your account portal or an official Telstra channel you recognise.
How to Report 03 9962 7684
If you receive a scam call from 03 9962 7684, report it through these Australian government channels:
- ACMA (Australian Communications and Media Authority): Report the call at acma.gov.au/about-acma/what-we-do/consumer-safeguards/report-telemarketing-or-scam-calls
- Scamwatch: Lodge a detailed report at scamwatch.gov.au, including the number 0399627684, call content, and what information (if any) was requested
- Telstra directly: Contact Telstra's fraud team to notify them that their identity is being spoofed - visit telstra.com.au or call their official support number
- Reverseau: Contribute your experience on Reverseau to help other Australians identify this scam number
Help others by sharing your experience with (03) 9962 7684!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Said they were Telstra.
Said my IP address had changed and they wanted to confirm it.
Asked if I recently checked my IP address.
They hung up as soon as I told them I don't need to check it as it never changes.
Said they were Telstra.
Said my IP address had changed and they wanted to confirm it.
Asked if I recently checked my IP address.
They hung up as soon as I told them I don't need to check it as it never changes.
Help others by sharing your experience with (03) 9962 7684!
WRITE A REVIEWFrequently Asked Questions
Is 03 9962 7684 actually a Telstra number?
No. While callers from 0399627684 claim to be Telstra, community reports indicate this is number spoofing - a technique where scammers disguise their number to appear legitimate. The two contributors who received calls from 03 9962 7684 all report identical scam scripts. Telstra will never cold-call about IP address changes. Verify any Telstra communication by ending the call and contacting Telstra directly via their official website.
What should I do if I already let someone from 0399627684 access my computer?
If you granted remote access to someone claiming to be from Telstra via a call from 03 9962 7684, contact Telstra immediately using their official phone number and alert them of the potential compromise. Change all passwords for sensitive accounts (email, banking, social media) from a different device. Run a full antivirus scan on your computer. Monitor your bank and credit card statements for unauthorised transactions. Consider reporting the incident to Scamwatch at scamwatch.gov.au.
Why did the caller from 03 9962 7684 hang up so quickly?
According to community reports, callers from 0399627684 disconnected immediately when recipients challenged their claims or expressed reluctance to check their IP address. Scammers typically abandon calls when they encounter resistance or technical pushback, as their scripts are designed to work only if victims cooperate without questioning. The quick disconnection is a sign the call was a scam - legitimate tech support would attempt to troubleshoot or transfer you to another agent.
Is the claim about my IP address changing legitimate?
Not in the context of an unsolicited call from 03 9962 7684. Your ISP may assign you a new IP address periodically, but Telstra would not proactively call you to warn you about this - it is not a security issue requiring immediate action. Scammers use technical-sounding claims about IP addresses to create false urgency and exploit confusion. If you are concerned about your network security, log into your Telstra account directly (via their official website) or call Telstra on their verified support number.
What is remote-access-tech-support scamming?
Remote-access scams involve callers impersonating tech support (Telstra, Microsoft, NBN, etc.) and convincing victims to install remote access software or provide device access. Once granted, scammers can steal passwords, financial data, and install malware. Community reports about 03 9962 7684 describe this exact pattern - callers claimed to be Telstra and attempted to manipulate recipients into engaging with supposed IP address changes, likely as a pretext for requesting remote access. Never allow remote access based on an unsolicited call, regardless of the claimed organisation.
Should I report 0399627684 to Telstra?
Yes. Even though 03 9962 7684 is being spoofed by scammers (the actual source number may be different), you should notify Telstra that their name is being impersonated. Contact Telstra via their official website or verified customer service number and provide details about the call from 0399627684. You should also report the scam to ACMA and Scamwatch to help protect other Australians from this same attack.