03 9960 2514 - 0399602514: CBUS Impersonation Scam Reports

• Scam
• Legit
• Suspicious
• Spam
• Unknown

Community reports for 03 9960 2514 (0399602514) describe callers falsely claiming to be from CBUS or Industry Fund Services, requesting business and superannuation details with threats of overdue payments.

CBUS Impersonation Reports for 03 9960 2514

Eighteen contributors have flagged calls from 03 9960 2514 (also written as 0399602514) for impersonation of legitimate superannuation funds. The most common pattern involves callers claiming affiliation with CBUS or Industry Fund Services, two major Australian industry super providers. These callers contact businesses and individuals claiming outstanding or overdue superannuation payments require immediate attention.

Ten separate reports about 0399602514 specifically mention the impersonation tactic. Contributors note that callers often sound professional and sometimes know the recipient's business details, such as the name of the Finance Manager or CFO, lending false credibility to their approach. However, when recipients checked directly with CBUS or Industry Fund Services, they confirmed no such outstanding payments existed and disavowed the calls.

What Callers from 03 9960 2514 Claim

Callers from 03 9960 2514 employ several deceptive tactics. Multiple reports describe callers claiming unpaid or overdue superannuation contributions requiring urgent action, with threats of potential legal or employment consequences if not addressed immediately. One contributor reported a caller who "sounded professional but was blank on details when questioned," a hallmark of social engineering attempts.

Beyond superannuation impersonation, one contributor from March 2026 noted that 0399602514 was used to solicit general company details under the guise of unpaid super threats. Another report from March 2025 identified a person named "Debbie" with an Indian accent using the same number to sell solar panels, suggesting the number may be used across multiple scam campaigns.

Several business recipients reported callers specifically asking for the Finance Manager, CFO, or Accounts Manager by name, indicating possible data harvesting or use of obtained employee directories. One contributor noted the caller "asked for our CFO or Accounts Manager by name, claimed to be from Cbus" but the Accounts Manager confirmed they don't deal with CBUS and it was "likely a scam."

Report Patterns and Timing

Reports span from January 2023 to April 2026, indicating sustained activity over more than three years. The earliest documented report from October 2023 involved a fraudulent email purporting to be from CBUS Superfund asking the recipient to call back, which the recipient verified directly with CBUS as a phishing attempt.

The volume of reports increased from 2024 onwards, with multiple contributors from the same year reporting similar impersonation tactics. Four reports specifically mention urgency or pressure tactics, with one contributor describing early super contribution requests that "felt like intimidation." One January 2024 report noted "repeated calls to office" with a robotic-sounding voice, suggesting automated dialling systems may support these campaigns.

Interestingly, one contributor in November 2025 reported checking the CBUS website and confirming the organisation is legitimate, suggesting some recipients were initially uncertain whether the caller or their own fund information was authentic before verifying independently.

What to Do If You Receive a Call from 03 9960 2514

If 03 9960 2514 calls your business or personal number:

• Do not: Provide company details, employee names, superannuation information, or banking details; confirm or deny employment relationships; agree to any payment requests; or call back the number provided by the caller
• Do: Hang up immediately if the caller claims urgency or threatens legal action; verify independently by contacting CBUS or your actual super fund using their official website contact details, never numbers provided by the caller; note the exact time and content of the call; block 0399602514 on your phone or office system; and report the call to relevant authorities
• If you're a business: Alert your Finance Manager, CFO, and Accounts Manager that callers are targeting your organisation by name; establish an internal policy that legitimate super fund communications are never confirmed by phone; and document all such calls with dates and times

What to Do If You Receive an SMS from 03 9960 2514

If you receive an SMS from 0399602514 purporting to be from CBUS or any superannuation fund:

• Do not: Click any links in the message; reply to the SMS; or open any attachments
• Do: Delete the message immediately; forward the SMS to 0429 999 888 (ACMA spam reporting); take a screenshot of the message before deleting; and report it to your actual super fund via their official website

How to Report 03 9960 2514

Report this number and your experience to the following Australian government and regulatory bodies:

• ACMA (Australian Communications and Media Authority): Report the call or SMS at acma.gov.au. ACMA investigates telemarketing breaches, phishing, and scam communications. Include the date, time, what was said, and the number 03 9960 2514 (or 0399602514)
• Scamwatch: Lodge a detailed report at scamwatch.gov.au. Scamwatch is the Australian government's consumer fraud warning service and tracks scam trends. Include specifics about the impersonation claim (CBUS, Industry Fund Services) and any threats made
• Services Australia: If the scammer claimed your superannuation contributions or myGov account was affected, report to Services Australia at servicesaustralia.gov.au. They can verify whether any unauthorised access occurred
• Your Superannuation Fund: Contact your actual super provider directly using contact details from their official website (not numbers provided by callers). Report the impersonation attempt
• ReportCyber: If an email accompanied the call (as one contributor reported), submit details to cyber.gov.au
• Reverseau: Contribute your report on this number to build awareness in the Australian community. Your experience helps others identify the same scam

Frequently Asked Questions