- Suspicious
- Scam
Community reports for 03 9322 6698 (0393226698): Contributors describe NAB impersonation calls requesting personal details, with callers using fake names and misleading callback tactics.
NAB Bank Impersonation Reports for 03 9322 6698
Three contributors have reported calls from 03 9322 6698 (also written as 0393226698) impersonating National Australia Bank (NAB). The pattern involves callers claiming to represent NAB and requesting personal information under the guise of verifying account or loan details. Contributors have identified the contact information as mismatched with legitimate NAB channels, and in at least one case, the voice prompt closely mimicked official NAB Assist systems.
The most recent report from 0393226698 describes a caller claiming to be "Hena" from NAB regarding a home loan, refusing to provide a surname and citing "security reasons" when questioned. This evasiveness, combined with the request for personal details before verification, are hallmarks of impersonation scams targeting banking customers.
What Callers from 03 9322 6698 Claim
Contributors report that callers from 03 9322 6698 present themselves as NAB representatives handling home loan or account inquiries. One contributor noted the caller asked to verify personal details "before she can proceed," a reversal of legitimate banking protocol where the institution verifies itself to the customer first. The caller provided only a first name ("Hena") and declined to give a surname, claiming security restrictions.
A key tactic observed with 0393226698 is the request for callbacks through unofficial channels. One contributor was encouraged to call back the number directly rather than use NAB's official switchboard or app, which is a red flag for callback lure scams. Contributors who verified the claims through official NAB channels (the NAB app or customer service line) confirmed the calls were fraudulent.
How Contributors Identified the Scam
The three reports about 03 9322 6698 show contributors took different verification steps. One immediately suspected the call and cross-checked via the NAB app, confirming it as a scam. Another caller to 0393226698 asked for the caller's full name and indicated they would call back through the bank switchboard instead of using the provided number. A third contributor noted that when they attempted to call back 03 9322 6698 using private number settings, the voice prompt sounded identical to genuine NAB Assist, which is a deliberate tactic to build false credibility.
What to Do If You Receive a Call from 03 9322 6698
If you receive a call from 03 9322 6698 claiming to be from NAB:
- Do not: Provide personal details, account numbers, passwords, or PINs to unsolicited callers
- Do not: Call back the number provided by the caller, as this may connect to the scammer's line
- Do not: Trust voice prompts that sound official, as scammers can replicate these
- Do: End the call and contact NAB directly using the number on your bank statement, the NAB app, or the official NAB website
- Do: Ask NAB to verify whether they initiated the call, and report the call if they confirm it was not legitimate
- Do: Block 0393226698 to prevent further contact attempts
Report Patterns and Timing
The three reports for 03 9322 6698 span from May 2024 to early March 2026, with no consistent pattern in frequency. One contributor received the call today (as of their report date), and the others reported calls weeks or months apart. All reports indicate missed or answered calls during standard business hours, which aligns with how legitimate banking institutions operate but is also how scammers build credibility. The allocation data shows 0393226698 is a Telstra local service number in Victoria, which may add to its perceived legitimacy as a local contact.
How to Report 03 9322 6698
If you receive a call from 03 9322 6698 impersonating NAB or another bank:
- Report to Scamwatch: Visit scamwatch.gov.au and lodge a report detailing the date, time, and nature of the call
- Report to the Australian Communications and Media Authority (ACMA): Use acma.gov.au to report the scam call and number
- Notify NAB directly: Contact NAB through your app or official customer service to flag the impersonation attempt
- Report cyber threats: If you believe your data has been compromised, report to ReportCyber at cyber.gov.au
- Contribute to Reverseau: Add your own experience with 03 9322 6698 to help warn other Australians about this number
Help others by sharing your experience with (03) 9322 6698!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Received missed call from number, did not leave a message. Tried to call back and seems to be a NAB scam, as the contact information is different than that provided by NAB. Have blocked and reported.
I just received one call a short time ago, I did not answer the call thinking it was a scam. Checked and the details came up as possible scam. Blocked and reported.
I received a call from this number today, claiming that she was calling from NAB about my home loan. She asked me to verify my personal details before she can proceed. I told her that I will call her back through the bank switchboard and asked for her name. She said her name was Hena and she is not allowed to provide her last name for security reason. I then contacted NAB through my app and found out that it was a scam call. When I tried calling back the number using private settings, the voice prompt sounded exactly like NAB assist.
Help others by sharing your experience with (03) 9322 6698!
WRITE A REVIEWFrequently Asked Questions
Why do callers claiming to be from NAB ask me to call them back instead of using official NAB numbers?
Scammers want you to call back their line (0393226698 or similar) so they can maintain control of the conversation and build a relationship of false trust. Legitimate banks like NAB never ask you to call back using numbers they provide during unsolicited calls. Always use the official number from your statement, app, or the NAB website to verify any banking communication.
How can I tell if 03 9322 6698 is really NAB calling me?
One contributor who received a call from 03 9322 6698 verified by opening the NAB app and checking their loan details, which showed no pending calls or account issues. Another checked NAB's official contact information and confirmed 0393226698 did not match. If you're unsure, always hang up and call NAB directly using the official number-never use a number provided by the incoming caller.
What should I do if I already gave personal details to 03 9322 6698?
Contact NAB immediately through the official channels on the back of your card or via the NAB app to report the fraudulent call. Monitor your accounts for unauthorised activity and consider requesting a credit report. Report the scam to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au, and block 0393226698 on your phone to prevent further contact.
Can scammers really make their voice prompts sound like NAB Assist?
Yes. One contributor reported that when they tried calling back 03 9322 6698 using private number settings, the voice prompt sounded exactly like the genuine NAB Assist system. This is a known scam tactic called voice cloning or prompt mimicking. Do not assume a call is legitimate based on how professional it sounds-always verify independently through official channels.
Why did the caller from 03 9322 6698 refuse to give their last name?
The caller claimed "security reasons," but this is a common evasion tactic used by scammers impersonating banks. Legitimate NAB staff can provide their full name and employee ID. Refusing to identify themselves fully, combined with requests for your personal details, is a major red flag. This is what contributors who received calls from 0393226698 noticed before blocking and reporting.
Is 03 9322 6698 a real NAB number?
No. The allocation data shows 0393226698 is a Telstra local service number in Victoria, but it is not affiliated with NAB. Contributors who checked with NAB directly confirmed that this number does not appear on official NAB contact lists. If you need to contact NAB, use the number on your card, statement, or the official NAB website-never rely on a number from an unsolicited call.