- Scam
- Legit
Community report for 03 9111 1111 (0391111111): Linked to fraudulent Hotdoc medical app phishing scam targeting Melbourne residents.
Fake Medical App Phishing Scam Reports for 03 9111 1111
One contributor has reported calls from 03 9111 1111 (also written as 0391111111) linked to a fake Hotdoc medical app phishing scam operating in Melbourne. The scam uses this number as a contact point to distribute fraudulent links impersonating the legitimate Hotdoc telehealth platform, which Australian patients use to book medical appointments and access healthcare services.
The report indicates 0391111111 is being used as part of a coordinated phishing campaign designed to trick Victorian residents into clicking malicious links. Once clicked, these links likely harvest login credentials, Medicare details, or other sensitive health information under the guise of a legitimate medical booking service.
What Callers from 03 9111 1111 May Claim
Based on the community report about 0391111111, callers or messages from this number appear to involve phishing links disguised as Hotdoc appointment reminders or account verification requests. The scam preys on Australians who regularly use the Hotdoc app for medical consultations, making the impersonation more convincing. Contributors receiving contact from 03 9111 1111 should assume any link provided is fraudulent, regardless of how legitimate the message may appear.
Report Source and Location
The single report linking 03 9111 1111 to this scam came through community channels and specifically mentions the Melbourne area. The number is allocated as a local service in Victoria through Symbio Networks Pty Ltd, which lends surface credibility to the scam - scammers often register numbers with legitimate local providers to appear authentic when contacting victims about healthcare services.
What to Do If You Receive Contact from 03 9111 1111
If 0391111111 calls you or sends an SMS with a Hotdoc link:
- Do not: Click any links, download apps, or provide personal information, Medicare details, or login credentials
- Do not: Call the number back - it may connect you to scammers
- Do: Hang up immediately if called
- Do: Delete any SMS messages without clicking embedded links
- Do: Verify appointment details directly by logging into the official Hotdoc app or contacting your medical provider through a number you know is legitimate
- Do: Report the number and any phishing links you receive
How to Report 03 9111 1111
If you receive a phishing attempt from 03 9111 1111 or 0391111111:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report the phishing link to Scamwatch at scamwatch.gov.au
- If you clicked the link, report to ReportCyber at cyber.gov.au and monitor your Medicare and bank accounts for fraudulent activity
- Block the number in your phone settings to prevent further contact
- Share your experience on Reverseau to help other Australians identify this scam
Help others by sharing your experience with (03) 9111 1111!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Linked to fake Hotdoc medical app scam in Melbourne
The number belongs to a Victoria registered company (Dr Me Pty Ltd) who trade as Access Telehealth to provide virtual healthcare services.
Got a call from a healthcare specialist, was legitimate and professional
03 9111 1111 is a direct line to Access Telehealth, we run specialist Telehealth services to rural patients (via their GP clinic) and nursing homes across Australia.
Help others by sharing your experience with (03) 9111 1111!
WRITE A REVIEWFrequently Asked Questions
Is Hotdoc itself compromised if 03 9111 1111 is promoting fake Hotdoc links?
No. The legitimate Hotdoc app and website remain secure. Scammers using 03 9111 1111 are impersonating Hotdoc to trick people into clicking fraudulent links. Always access Hotdoc directly through the official app or website (hotdoc.com.au), never through links in calls or SMS from 0391111111 or unknown numbers.
What happens if I clicked a link from 03 9111 1111?
Monitor your accounts carefully. If you entered any personal information (Medicare number, login details, bank info) on a fake Hotdoc page from 0391111111, contact your bank and Medicare immediately, change your passwords, and consider placing a fraud alert with Equifax or other credit agencies. Report the incident to ReportCyber (cyber.gov.au).
Why is this number allocated to a real provider in Victoria?
Scammers often exploit legitimate local service numbers. Although 03 9111 1111 is registered through Symbio Networks Pty Ltd in Victoria, that doesn't mean Symbio is involved - scammers may have compromised the number, spoofed it, or engaged in number hijacking. Report to ACMA (acma.gov.au) so they can investigate.
Can I trust any Hotdoc communication that mentions 03 9111 1111?
No. Hotdoc does not communicate via 0391111111 based on the community report. If you receive a message mentioning this number as a contact point for Hotdoc, it is definitely a scam. Legitimate Hotdoc contact information is found on their official website or within the authenticated app.
What should I do if my medical practice uses Hotdoc and I'm worried about this scam?
Contact your medical practice directly using their phone number (not from any incoming call or SMS) to confirm they use Hotdoc and verify the legitimate contact methods they use. Do not click links from 03 9111 1111 or unknown numbers claiming to be from your practice or Hotdoc.
How do I report this scam to Hotdoc directly?
You can contact Hotdoc's support through their official website or app to alert them to the phishing scam involving 03 9111 1111 and 0391111111. Also report to Scamwatch (scamwatch.gov.au) so Australian authorities are aware of the fake Hotdoc impersonation campaign targeting Melbourne.